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I have a couple of questions about the current process for claiming delays with Eurail.I have submitted several claims over the past few weeks, but just received the standard reply saying it is has been received. Does anyone know how long it is taking to process currently? The form asks for a screenshot of the ticket. Eurail has disabled this functionality so I have submitted the images with the QR code missing (using the option to allow screenshot in the app). Will this be accepted?

We are booked on 10.36 train from Bolzano to Munich (RJ88) on Tuesday 8th September, then 15.17 from Munich to Berlin (ICE1004) same day. Will either or both be running?

Hola Tengo una reserva de tren de paray lemonial francia a paris bercey, el segundo tramo tengo el ticket y tengo los asientos que es de moulins a paris, pero el primer tramo que es paray lemonial a moulins dice que es via BUS - asientos abiertos  , mi pregunta es No necesito algun boleto u algo o solo muestro el tramo en la aplicacion?  

I have created two delay compensation requests for me (1501244 and 1501498) and then two more for my travel partner (so four in total, because we experienced the same delays).It’s been over a month since I created these requests and I haven’t heard anything from Interrail (not even a “we’re looking into it”, nothing...are they even looking into these, if yes how long does it usually take, do they need any more info from me? etc.).Is this kind of delay in processing requests normal?

We , a family of 3, travelled only 5 days out of 10 Travel days in 2 Months Global Pass 1st class. Is there a way to get refund for unused travel days?

Credit card, apple pay, different banks, different computers, browsers - all failed.  Finally paid via PayPal and it went through promptly.  Discovered this through a search through this community forum.  Support was not helpful, they pointed me back to my financial institutions, not a problem with their website.  (I beg to differ)  Hope the process to book trains is smoother!   We will be using global pass plus for 7 days over a 30 day period.  

Hi there,I’m looking into the European Sleeper train’s new service from Brussels to Milan; thinking of next year. I’d book a private compartment for 4 of us. Has anyone used them? How are they and how do they compare to the Night jet service from Brussels to Vienna (I used that a few years ago).  Thank you!

Hey there fellow travellers! Does anyone have tips on where to find a good ćevapčići in split? 

Presently travelling; no “Move Pass” appears

Hello fellow interrailer,When traveling from Vienna to Brussels with the NightJet NJ448 the train actually rides through Germany, which is my home country. Can I still use this connection if I am not exiting the train in Germany without using one of my inbound/outbound days of a global pass?Thanks a lot for your help!Ralf

reserve a night jet ticket from OEBB app, paid and got confirmation from my credit card that i was billed but i did not receive any email confirming the transaction even on my email , nothing at all.

Hello Forum and especially Support Team,I am in a severe emergency. My trip starts tomorrow night (Sunday).I purchased a Mobile Pass. An older version of the Rail Planner app is already installed,but I have an iPhone SE iOS 15.8.8  and when I try to open it to add my pass, it triggers a forced update screen and prevents me from accessing my pass. I cannot update the app due to iOS limitations, and I do not have access to another smartphone.I already submitted an official support ticket yesterday evening, but I have not received a reply yet. Thing is, had I known, I’d have bought regular train tickets. I’m travelling to France on relative short notice for the funeral of my aunt there.  When I compared prices, Interrail was the cheaper option, so. And even I cancel the pass now - regular ticket prices have meanwhile GONE THROUGH THE ROOF and I can’t afford to buy those tickets. Really can’t. Help???This is my ticket number from the support request email: 1519055And could I please, please

I can not activate my day trip in DuscoverEU app and I'm travelling with that train in few hours. It says that something went wrong....please reply as soon as possible

I am writing to inquire about the seat reservation rules and validity of the Eurail France One Country Pass for cross-border TGV Lyria routes.Specifically, I am planning to travel from Basel (Basel SBB / Bâle SNCF) to Paris (Paris Gare de Lyon) on a direct TGV Lyria train. I checked the Rail Planner App, which indicates that the France One Country Pass is valid and supports seat reservations for the TGV Lyria segment from Basel to Mulhouse. Since the direct train from Basel to Paris travels through Mulhouse anyway, does this mean the pass fully covers the entire direct journey to Paris?Furthermore, I would like to know if this same logic applies to the TGV Lyria route between Paris and Geneva. As Geneva is also a border station, can I use the France One Country Pass to book a direct train (TGV Lyria) from Paris to Geneva?Thank you for your time and clarification. 

Wir sind zu dritt.Wie können wir Sitzplätze beieinander buchen? 

Hello I would like to know where can I find the information that tells me how many times I have used my rail pass… Such as the activity? Thank you very much Marcia Pina 

Hello I would like to know where can I find the information that tells me how many times I have used my rail pass… Such as the activity? Thank you very much Marcia Pina 

My wife and I are returning to London St Pancras on Eurostar and then switching to London Euston on the same evening to travel to our home station using our 30 day /5 travel day/ 1st class Eurorail passes. We have selected an Avanti train for the final leg of the journey but are struggling to find a link to make seat reservations - even though our “Journey” says that these are required. All of our European seats have been booked with no problems. Can anyone assist us please