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Question

add all travellers passes to the app

  • September 28, 2026
  • 1 reply
  • 16 views

Hi - I have purchased my 2 traveller passes , it’s visible on the website but I want to add both to the app. Although chatbot suggests I can do this by clicking on the + this isn’t working. Any help would be gratefully received. In addition, now that the website seems to be updated, do we have to use the planner app? 

1 reply

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  • Railmaster
  • September 28, 2026

Although chatbot suggests I can do this by clicking on the + this isn’t working.

"this isn’t working” is very hard to troubleshoot.

Please give more details. What happens when you tap on the +? If there's an error, then please post a screenshot.