Yesterday on the train stretch from Basel to Strasbourg TER96236 17:51 one of my suitcases was stolen, I want to know if there was any return report, if there is any compensation or to whom I should report this situation.
Ayer en el tramo en tren desde Basel a Estrasburgo TER96236 17:51 fue robada una de mis maletas, Quiero saber si hubo algún reporte de devolución, si hay alguna compensación o a quien debo reportar esta situación.
You can fill a loss report here (or go to the train station if you are still in Strasbourg):
https://www.garesetconnexions.sncf/es/servicio-al-cliente/ayuda/objeto-perdido-encontrado
Platform 1 at the train station (to the right, where the escalator from the central underpass emerges)
Open Monday to Friday, from 10:00 to 12:00 and from 13:00 to 18:00
You should also fill an online complaint (or go to a police station):
https://www.masecurite.interieur.gouv.fr/en/procedures/online-complaint
The railways offer no compensation in the event of theft or loss; you should check with your insurance provider.
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