Skip to main content

Problem uploading ticket

  • October 17, 2026
  • 2 replies
  • 24 views

I’d like to set off at 9 am today. The journey is linked to my pass. But the ticket isn’t uploading. The journey details are showing, but the code isn’t appearing. It’s been loading and loading… for 5 hours now. I can’t cancel it either.
What can I do?
Customer service aren’t getting back to me very quickly.
Thanks for your help. 

2 replies

Sorry for your predicament. Try turning on and off airplane mode on your phone. 
good luck 


Thank you, customer services got in touch and sorted out the problem.