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Question

refund pass

  • Nov 13, 2026 2:55 PM UTC
  • 4 replies
  • 10 views

hi, 

I am trying to return my interrail global pass (to be done by 16th November) but I cannot find “View pass details” anywhere under my account. any ideas what may be the problem? thank you!

and yes, I added the pass. no I didn't activate it. 

Step 2: Head to My Account > View Pass details > View order > Return your Pass.

4 replies

Railmaster
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  • rvdborgt
  • Railmaster
  • Nov 13, 2026 3:17 PM UTC

If you log in and go to My Account then it is right there.

You can also go directly to your Order Overview.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

but this is the Web page, right? 

finally, after a nervous breakdown, I managed to log into my account via browser and find it there but is the cancellation possible via the app? because that is where I was trying so desperately and no result. 

is it only possible to manage the orders in the browser?

 

thank you! 

Railmaster
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  • rvdborgt
  • Railmaster
  • Nov 13, 2026 3:41 PM UTC

but this is the Web page, right?

Correct.

is the cancellation possible via the app?

It is not.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

    thanks a lot for the clarification. 

    I did not understand this from the instructions. 

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