General

I can’t find a way to log in or out in my app. Thx

Hi there,I am travelling from Nice to Milan. Eurail requires that I book a seat reservation for the second part of the journey (Ventimiglia to Milan) but not for the first part of the journey (Nice to Ventimiglia). Does that mean that I will have to book my own ticket for that or can we just hop on the train without a ticket?(I have attached photos for reference) 

Bonjour, Je tiens d'abord à vous remercier pour les précédentes réponses reçues.Je voudrais juste faire un récapitulatif de ce que j'ai compris sur le fonctionnement du pass interrail histoire de ne pas recevoir d'amendes bêtement.J'habite à Grenoble et j'ai reçu le pass gratuit pour aller en Allemagne pendant une semaine. 1. Concernant le fonctionnement du pass, si j'ai bien compris, il faut juste aller sur l'application Rail planner, lier le pass reçu, créer un voyage, et y lier les trajets de train que l'on va effectuer. Lors du trajet, on doit juste montrer notre pass au contrôleur.Pour aller à Berlin, il faut passer par Pari, il faut payer des frais de réservation TGV de 12 € (ou 10€ en gare).2. Si je passe par la gare, il faut que j'aille au guichet pour demander une réservation liée à mon pass. Ils me passent un billet ou c'est lié au pass directement ? (Je dois juste enregistrer le train sur Rail planner)3. Si je passe par la réservation en ligne, ils me ramènent sur le site du

I will go to Copenhagen from Hamburg at 25th July, but there is no direct train. I have heard that there are five direct train in summer season, but only 23rd July to 30th July don't have any direct train, it seems that we need to change trains for twice and it will takes 6.5h… What's happen?

Hi,I would like to reserve a sleeper cabin for two on the NightJet on Sunday Oct 15 between Hamburg and Innsbruck. But it is only possible to make seat reservations. Does anybody kniw why?Ingrid/Sweden

Hello! I will be spending one month in Germany, travelling from Hungary. I accidentally set my residence to Germany instead of Hungary. Is there any option to change it? If not, could I get a refund? Or what do I do in this situation?Thank you in advance

So im a Spanish resident that decided to visit Family in southern Italy and just wanted to ask a "simple" question but I havent gotten an answer yet.   I heard that you only have 1 trip to leave and 1 enter your country of residence. And my question is that if the Rodalies Line 11 (no reservation needed) from Barcelona to Portbou counts as a outbound travel. Thanks in advance

Me and my friend are currently on a train from Amsterdam to Berlin, and we have activated our travel day as today (30/6/23), my ticket scans fine but when the ticket conductor scans my friend’s ticket, it says it’s invalid as her travel day is tomorrow (1/7/23), even though on the app, the travel day is shown as 30/6/23 (today), not 1/7/23 (tomorrow). We have tried changing her journey, deactivating and reactivating the travel day, and it keeps scanning as the wrong day. Please send advice urgently. 

Hello!we are thinking of traveling to Lake Como from Milan tomorrow. Does anyone have any advice fon where would be the best station to go to using our Eurail pass? Or if they have a suggestion of a better place? We have spent a couple of days in Milan and have done a day trip to Venice. We want to go somewhere within an hour from Milan. Also, I have tried booking through the Eurail Planner app but it wants to charge me to reserve seats on this route. The seat reservation charge is more than I would pay if I just bought tickets! Is there another site I can use to book?Thank you!Meghan

Hii! :)Nice to meet u guys ^^I'm Elisa, a 19 y.o. from Rome. I'm going to have a solo-trip in August, so I wanted to ask if anyone from the countries I will visit or any traveller like me wanted to meet up and enjoy some good times together! ^^ In particular, my itinerary will be; 06/08/2023 - 07/08/2023Milan, Italy 07/08/2023 - 10/08/2023Amsterdam, Netherlands  10/08/2023 - 13/08/2023Copenhagen, Denmark 13/08/2023 - 16/08/2023Berlin, Germany  16/08/2023 - 19/08/2023Prague, Czech Republic  19/08/2023 - 22/08/2023Budapest, Hungary 22/08/2023 - 24/08/2023Ljubljana, Slovenia (coming back to Rome; 24/08)If anyone want to chat a bit and to organise something cool, hit me in dm or on Instagram! (@atgels) Byeee ♡

Hellowe are traveling from Milano Centrale to Aix En Provence TGV this coming Sunday 2 July. What is the best way for me to book tickets with my global first class pass? Do I need seat reservations?thanks!meghan

Hi! Me and my friend were supposed to travel to Amsterdam via Paris from Avignon. We tried several times to book through the app and website but did not succeed. We then got the tip that you can book reservations at the train station- which we did for a ton of destinations. However this time the train was full between Paris and Amsterdam and we then decided to only go to Paris. When we got the receipt we had been charged the full price of the tickets (72€), which is almost a third of the price for the whole pass. No one at the train station could help us or even understood what interrail was even though we showed our passes to the lady in the reception. Is there any possibility to get a refund somehow? 

I’ve bought two passes in our country’s third party website.I would like to know that whether should I redeem the passes in one cellphone or we should do it separately?Because I would like to order our seats together. and there’s one more question, I can’t quite find the log in place in my rail planner app, is it that I don’t need to log in?

If my pass has been activated, can I still add/remove some routing with my pass ? for example, I activated my pass on 1Dec22I forgot to add routing from Paris-London on 3Dec22can I still add this route to my pass ? 

Hello!my husband, son and myself need to travel this Tuesday July 27 from Basel to Milan. We have Global Eurail First Class passes. I am wondering if I must reserve seats for this leg or if we should just turn up at the station and hop on?! Any advice would be appreciated! 

We are planning to do a day trip from Milan to Venice on Wednesday 28/6 or Thursday 29/6. What is the best way to do this with our first class global pass?

Hi,I am planning to use an Interrail ticket this july-august (10 days in 2 months). I have already booked a seat on one of the train legs where this was mandatory (Paris - Hendaye). For others (e.g. in Spain) this isn’t possible online, and for others there were no more seats available, but fortunately I managed to get alternative routes, where seat reservations are not mandatory. In some of the legs, I do get the information in the Interrail planner that making a seat reservation is recommended (not mandatory). For other legs, seat reservations seem neither mandatory nor recommended. My questions are:Can I trust the information in the Interrail planner regarding seat reservations? I mean is it updated?Can I avoid seat reservations if they are not mandatory, or do I risk having to off-board the train if it is full and I do not have a seat, regardless whether seat reservations are recommended or not?I see that a lot has been written on the topic of seat reservations, but I could not fin

Hi, I am planning using a flexi mobile pass (10 days within 2 months) and reading the FAQs I am getting confused. From the instructions I understand that I must link a trip to my pass in order to be able to activate the pass starting from X date. But I have also read that the trip I link to my pass cannot be changed once the pass is activated. So, I am wondering how my flexi pass remains then flexible.Is it because even tough I cannot change the trip linked to my pass, I do can add, remove, change journeys and cancel travel days (until the day before) to the trip linked to my pass? Do I understand right?And if this is the case … would you recommend me linking a trip to my pass with all journeys planned on all 10 days or rather link a trip to my pass with only the first journeys on my first travel date and then, as I travel, add journey by journey (meaning travel date by travel date) to the trip linked to the pass? I guess the answer partly depends on whether travel days are automatical

Why doesn't interrail give you the option to also access the app for free when you pay a supplement to get the physical pass? It seems so nonsensical. Every national railway service lets you print your tickets and also have them in their app for free.

Hi All we are wanting to change our Paris Nord - Bruxelles train to Paris Gare Lyon - Bruxelles. Can anyone recommend how I do this?? regards Lorraine 

I’m trying to find tickets for sleeper train to Prague from Karlsruhe or some place near that.And I can’t quite find any available tickets for sleeper cabins, there’s only tickets for couchettes.Is this because all the tickets are sold out or there’s possibility for me to find tickets few days later? Thx

👋 Hello and welcome to our two new moderators, @St Kristoffer and @Olga934. We're thrilled to have them on board to assist in keeping our community running smoothly.*We wanted to remind you that while our moderators are always happy to help with any questions or issues that may come up, the Community is not an official support channel. If you require customer support:First visit our knowledge base, hereIf you can’t find the answer to your question then ask our Support Agents, hereOur moderators will do their absolute best to assist with any urgent requests or issues that require additional support.Thank you for being a valuable part of our community!

Hi! I purchased a "4 travel days in a month" ticket, but my issue is that I planned to be too far from my home country on the last day, so my doubt is:Can I use my last travel day to take a train to reach an airport to go to my country by plane? I mean: is it mandatory that the last travelday should always include a train to the country where I live? Hope my question was enough clear, Thank you! 

Hi, My friend and I would like to catch the train from Budapest to Amsterdam before we start our cruise. As the train ride is quite long is it possible to stop over in other countries?

When I continue payment it show “Sorry, something went wrong. Please try again later or find another connection. This connection will be removed from your cart.” How can I book seat reservation?