General

How to contact rail planner app? Does not let log in. 

I am Global Pass holder with1st class.Would like to take SNCF train ex Paris to Etretat Normandie Grand Val .App planner shown on seat reservation for 2nd class holder.Please confirm if 1st class holder need to pay seat reservation fee as well ?

When I purchase a Eurail Pass, do I have to pick the train routes as well? Can I buy a four day pass and then select the trains on the days that I'm traveling?

Hello. I'd like to book a train that doesn't appear on Eurail Planner. It's a train that crosses the border between France and Spain. Is it possible to board by selecting a seat on a different website other than Eurail Planner? If so, how do I register the train on Eurail? Thank you in advance.

Hello All,I have a global pass and will travel daily from Cologne hbf to Dusseldorf messe in next few days. Train from Cologne to Duesseldorf HBF with train pass is very fine. How about from Duesseldorf HBF to Messe. I see 79 is possible but I guess it is Metro. Can I use U79 with my pass for free or not? Any suggestion?Thanks a lot.Henry

Hi. I am traveling on my own from England to Germany and back over Christmas. I than want to repeat the same journey for New Year with 2 children agred 7 and 10. Can I do that with a one country pass?

Hi all,hopefully someone can help me. My departure is approaching, and interrail.eu has sent me an email urging me to make reservations as soon as possible — but it’s not working.The following portals have been broken for at least a week: When I click “Book seats” in the Rail Planner app, the app tries to open a webpage that shows a 404 error.     On raileurope.com, the progress bar gets stuck on every request. I’ve been seeing this for a week as well.     Where else can I make online seat reservations? It’s about French (SNCF) and Spanish (Renfe) trains.Thanks everyone!

We want to extend a heartfelt thank you to everyone who participated in our Back to the Rails competition! 🙏💙 We’ve now contacted those who made it to the shortlist. If you haven’t received a message from us, it means that, unfortunately, you’re not on the shortlist this time. We absolutely loved reading your stories and hearing how your rail adventures have shaped your lives. It’s been a joy to share in your memories, and we’re so grateful for your participation.  Choosing the shortlist was incredibly tough, every entry was inspiring in its own way! 💫 📅 We’ll be announcing the winners here in the first week of November, so stay tuned! 👀 And don’t worry if you missed out this time, we’ve got more exciting competitions coming your way! 

We are travelling very soon, passing through Germany, Slovenia and Austria.  All 4 travel days are activated because I know what journeys I want.  If there is an unexpected delay so we miss a connection, can I still remove journeys from an active day and change them to later ones with the same destination?  I would be very grateful for a prompt reply if possible.

Hi,I am Global Pass holder.May I use this pass for Montreux to Haut de Caux rail service ? 

We moved my partners pass from my phone to hers successfully - disappeared from my phone, appeared on hers. However, after a few minutes it disappeared from her phone. Any ideas gratefully received  

Hi,I am Global pass holder.May I use this pass to take IC train for below service ? 

I was hoping to find out whether the following routes would be viable with the Global PLUS Pass:Madrid to Paris: October 30Depart: Madrid Puerta de Atocha Arrive: Paris Gare du NordParis to Berlin: November 6Depart: Paris Gare du Nord Arrive: Berlin HauptbahnhofBerlin to Amsterdam: November 13Depart: Berlin Hauptbahnhof Arrive: Amsterdam Centraal Amsterdam to Coutances: November 23Depart: Amsterdam Centraal Arrive: Gare de CoutancesTo further contextualize my trip, I will be arriving in Madrid on 10/23 and staying there for 7 nights. From there, my plan is to stay in Paris for 7 nights, Berlin for 7 nights, Amsterdam for 10 nights. The reason why I end in Coutances is because I have a 3-week Workaway there.I am overwhelmed by the amount of information out there so I was hoping to get some clarification from a person. Even my ChatGPT Plus can't seem to help much.According to the trip planner, it seems like these routes are doable with the basic Global Pass with 4 days in 1 month, but

I’m trying to dowland my 4 day pass but on the app show me that I already used all pass days

HolaaaaNo puedo guardar distintos planes dentro de la aplicación de interrail.eu. Queremos poder tener diferentes alternativas creadas en la aplicación para poder elegir. Alguien sabe cómo funciona exactamente?I can't save different plans within the interrail.eu app. We want to be able to have different alternatives created in the app so we can choose between them. Does anyone know how it actually works?Alguien nos puede ayudar? Someone can help us?

What is the best way to secure a carry-on bag on trains through out Europe. We have a first class Eurail pass and we’re traveling in Germany, Switzerland, Luxembourg, Belgium and Netherlands.

When filling out the form to complete my reservation request the application will not accept my phone number. I have entered the +1 for the United States for my country code. I have tried numerous combinations such as +01 xxx xxxxxxx, +1 xxx xxx xxxx, +1 xxxxxxxxxx, I am not sure wheat I am doing wrong.  Please help

We are going on a 22 day train trip thru Europe.  We have a 22 day Eurail pass.  Our journey begins and ends in Paris.  We pretty much have our itinerary in place from Paris to Budapest, but are having trouble deciding where to go and what to see between Graz and Interlaken.  It’s our understanding that the train from Salzburg to Zurich is a scenic route, but we’re just not interested in seeing a lot of cities.  We would rather smaller scenic areas.  Any suggestions?

Does the France Eurail Pass valid for traveling from Lyon to Geneva by taking TER?

My daughter has a 12-month visa to live in France.  She is a New Zealand citizen.  What is the best rail pass I can buy her as a birthday gift to explore more of France?  When I try to buy an Inter-rail pass for France, her country of residence (France) is not listed. The Interrail web site seems to  be designed for travellers intending to travel to the country from another European country but NOT if you live there.  I cant find the answer anywhere.   Am I missing something? 

How do I book tickets with a train company and link it to my Eurail pass?

My mobile pass appears to be blocked by yesterday's trip. I cannot add today's trip and I have another two weeks of travel ahead of me (with multiple reservations and trips  Can anyone advise how to sort this? Peter 

Hello there We are travelling from Australia and have purchased a eurail 5 trip pass.  We are looking to travel from Milan to Interlaken (I believe it’s possibly Milan to Zurich then Interlaken) on 2 January 2026.  We are looking to reserve our seats (as have already purchased the Eurail pass) - but the Eurail site is not showing any availability and the Rail Europe site we can get to a “payment” (which seems very $$$$ when we’ve already paid for the Eurail pass) but no selection of seats - so makes me think it’s a payment for the whole trip and not just seats (if that makes sense).  Any help would be appreciated!  Thanks