Get ready to travel

Hello,I want to start my journey from Berlin to Basel tomorrow, direct connection, my residence country is Germany but the app does not recognise the outbound trip - so the ticket says it is not valid in Germany? What can I do? I didn’t find this question in the forum yet. Thanks for your help!=)

I will travel with my family, two adults and a 2-year-old child.I initially ordered two interrail global passes, one for me and one for my wife, as my child travels for free.But then, as I started to make group reservations, I realise I could not include my daughter because she had no pass. As many users, I was not aware that I had to associate a child pass with an adult pass to make a group reservation because your website is not clear and even counterintuitive (my daughter is 2 and the child pass is named “Child (4-11)”). It’s a shame, you should definitely clarify this !I found out in the FAQ that I had to ask a (85%) refund for my adult pass and order a new pass for myself and my child, which I did. My questions are the following :The initial order was for 2 passes, one for me and one for my wife : I asked to refund my pass only and would like to be sure the pass for my wife will not be cancelled (I only needed to replace one of the two passes to solve the problem of the child pass

I’ve heard it’s easier for a couple to each buy their own pass separately and download their individual pass onto their own phones. How easy is it for one person to reserve two seats together? Does each person have to reserve their own seat separately?

I could not find a precise answer to this question : most answers refer to activating the pass, but my question is whether I can add a journey on an active day (after I already completed a journey on that same day using my interrail global pass).Here is a concrete example : I use my interrail global pass to take a train, in the morning, from Hamburg to Koln (thus the pass has been activated, and the travel day associated with this journey is active). When I arrive in Koln, I decide to go further away and take a train, in the evening, to go from Koln to Liège. The two journeys are performed on the same day but the first journey Hamburg-Koln was planned and the second journey Koln-Liège was decided on the go. Can I add the journey Koln-Liège on my pass although the day is already active ?Mike

About travelling within the country of residence ?Does it include any journey starting from a city in your country of residence, whatever the destination (e.g. Liège-Koln) ? Or do you specifically refer to journeys within the country of residence, i.e. from one city in the country of residence to another city in the country of residence (e.g. Namur-Liège) ?Concretely, I live in Belgium and would like to know if I could use my remaining travel days to go from Brussels to Paris (directly) after coming back from a trip Brussels-Berlin (for which I will use my outbound/inbound days) ?Mike

I just looked out my reservations and looked again online. I found that the train on 24.07.23 from Milano Centrale to Napoli Centrale no longer exists. I have it reserved from 4:10pm to 9:13pm (train number: Frecciarossa 9551), but online I can only find a train from 4:30pm to 9:03pm (train number: Frecciarossa 9647).What can I do now that I have already paid and booked the reservation?

Why are there still no trains- night trains or any other- available between Hamburg and Stockholm on 24th/25th/26th/ 27th July? Does anyone know if they will still become available? Thank you for any help.

I am trying to reserve a train from Barcelona to Paris on 14 August 2023. Eurail website instructs me to go to SNCF. On the SNCF website, there is no way to reserve a seat without buying a ticket.Please advise ASAP. The train I wanted to go on is already booked!anne france

i planned to travel today. Due to the unexpected weather, so all the trains i want to take be canceled. it is possible that i can postpone my date?(my pass be expired today)

Hi people, I am new here,I am going away with my daughter, I live in the UK, so through my interrail pass I have booked us to Paris, for a couple of days ,a day trip to Belgium then back to Paris, then on the Friday of the 6 day trip a trip to Amsterdam staying at a hotel and returning to Paris on the Saturday 29th July  Eurostar back to the UK on Sunday  all accommodation booked all seat reservations made all arrangements made However Thalys have cancelled the part of the return journey from Amsterdam on the Saturday, the part that is cancelled is the Brussels to Paris part, I have tried and tried there are only 2 other trains that evening from Brussels (after we arrive at Brussels from Amsterdam)  no availability to book seat reservations with our interrail passes. Even tried looking to see if I could take different train from Amsterdam, but again no availability to book with our interrail passes.Is my only option to pay the nearly 200 euros for the full fares now ? which makes getti

Hallo,Die Anzahl der Passagiere 5 PersonenMutter und drei Kinder im Alter von 4 bis 11 Jahren und baby 2 Monat alt leben in Frankreich.Sie möchten Anfang August von Toulouse (Frankreich) nach Osnabrück (Deutschland) reisen, um uns zu besuchen, und Ende August zurückkehren.Ich weiß nicht, welches Ticket für sie am besten ist.Kann mir jemand helfen?Es stellt sich noch eine weitere Frage: Ist das Fahrticket nur für Reisen in die Hauptstädte inklusive, oder kann man das Ticket auch für Fahrten in Kleinstädte und die Nutzung von Nahverkehrszügen verwenden?

Hi ,Today, I arrived in Heathrow Airport in London but there is strike at the airport. I arrive at 430pm but only able to exit customs at 8pm. I rush to King's Cross Station to catch up the 9pm scheduled train to Newcastle. but unfortunately the train is left , because we are late.Our actual schedule for the eurail pass:1.My daughters bought tickets schedule at 9am from Newcastle to London in order to pick us up to Newcastle.2. My wife and I have booked the train tickets schedule at 9pm to Newcastle. But due to Airport strike, we are unable to catch up the train on time. Therefore, I try to cancel the pass, but I can't.Now 4 of us are staying overnight at London St Pancreas station due to the unforseen incident. I would like to claim for the tickets. Any advice would be great.Thank you. Looking forward to your reply. Kim Loong

Hello. I bought my Interrail pass through Renfe and I didn't get the confirmation mail. I do have the physical pass, but I can't use Rail Planner because I didn't get any mail. It's not in spam or anywhere else, it's just that Renfe doesn't send these mails (none of my friends got the mail either) and since I didn't buy the pass through the Interrail site, I can't just log in and check my order because it says I don't have any Pass bought, which is not true because it's literally in my hands right now. Therefore, how can I get the code needed for the mobile pass? I'm leaving in a week. Thanks in advance.

I have been looking online, Tirano to Milan has a bus replacing the start of the journey, how reliable is this bus? Are there heaps of seats available? Does is leave on schedule?I’m hoping to catch the 14:56 to arrive in Milan at 17:40, then catch a train to Florence. How long should I leave fore the transfer in Milan? Can I leave it to last minute to reserve seat on the train to Florence? or will it be sold out?Am I better of to stay a night in Milan then get an early train to Florence?I’m looking to travel late August  

HiHas anyone taken this train without a reservation when it says it is sold out? VY.no tell me it is up to the conductor of the train, as often people don’t show up. can I sit in the restaurant car? Can I board the train anyway? My pass is valid, just no reservation

Hello! Are regional tickets such as the one from CESKE BUDEJOVICE (Czech Republic) to CESKY KRUMLOV (Czech Republic) included in the Interrail Pass? Also, is the subway/metro included in the Interrail Pass? Thank you!!

Hello everyone,Is it possible to add all trips that I want during an already created travel day?Example: I went from Pisa to Florence using a travel day, and during that same day I want to go from Florence to Rome, but I don’t have this trip saved in my Pass yet. Can I add this trip just before entering the train, or do I need to add this trip sooner?

Hello, I think this is fine, but I want to check before purchasing a 5 day global pass for my boyfriend, who is a resident in Germany. Fly from Germany to Switzerland and use day 1,2&3 for travel within Switzerland and Italy. Fly to Germany use day 4 (outbound journey) to travel within Germany and use day 5 (inbound journey) to travel within Germany. I know the rules state you can use your inbound/outbound travel days at any point within the validity period. I am just scared that when we go to do it in the app it won't work! 

Hellotrying to book from Lillie (France) to Basel (Switzerland) but Eurail website is hopeless at all reservations but I can’t find a non eurail company that puts the eurail pass in and accepts Lillie and Basel as options  help please 

Hi on the eurail app, I am trying to book a ticket for 28th September, I get all the way into the payment section from the app and it says “brit rail pass”...why doesn’t it show eurail pass, do I need to book a seat in September or can I wait until September and go to a booking office when we arrive….I am travelling with my husband, so he will need to reserve a seat also….we are from Australia.I would be greatful, if someone could help me.kind regardsSharon

HI. I thought we couldn’t reserve trains but I managed ot get prices and put traveller information in for Santander-Madrid and also Madrid-Barcelone It all goes well until the payment part where it then says - this connection is no longer available. Is something new going on and is something broken? Thank you

If we are traveling from Annecy to Montreaux in Switzerland, can we simply purchase a one country pass?  Or does it need to be global?Also does having a Swiss Travel Pass as well change anything? 

Hi, I'm planning to book a reservation Paris-strasbourg to then take a trip to stuttgart, but I this path need at least 12€ reservation, and I don't see on the app where I can deal with this.I can add it to the cart with the website to pay it, but I don't know if it will make it work on the app, how can I join it to my pass ? Because I don't see the same trip on the app and on the website.Thanks by advance for any advices

I’m currently on a delayed train started from innsbruck to Verona porta nuova and we reached Trento station which we were delayed for over 1 hour which means we have now missed our connecting train and paid seat reservations that we have missed now. What happens now? 

Hi there, Just wanted to double check whether or not I need a supplement to travel from Amsterdam to Rotterdam (I am travelling from Amsterdam Centraal to London) as it suggests in the Eurail planner app? I am just a little confused as I have gotten mixed information, with some people saying yes and some people saying that's old information. I tried to book a supplement online and it only gives Rotterdam and Schipol as options for starting stations and no option for Amsterdam. Any clarification would be greatly appreciated!