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Hello. I would like to book seat reservations at an international train from Krakow to Budapest. The website says that we can only get the tickets delivered by post, and not by e-mail. It that right? and do we have to buy the tickets at the station in krakow? Best regards 

Hi everyone,I’m planning to travel from Istanbul to Sofia this summer by the Sofia-Istanbul Express overnight train. The train should be departing from Istanbul Halkali station at 8pm on the 29th of August and arrive at Sofia at 9.37 am the next day. However, when I try adding this trip to the rail planner app, I can only find a train with a connection in Plovdiv (in Bulgaria) between 5.41am and 6.35am on the 30th of August. Therefore I should have to use two travel days to make this trip. I’ve read on the seat61 website that this train is supposed to be direct between the two cities and therefore only cost a travel day. Has anyone done this trip recently and know how I can manage to book it on the rail planner app?Thanks in advance, Arthur

I am following the instructions to deactivate my pass however it says to click on the three dots then click deactivate. I am not been given this choice instead it says transfer to another device. Any ideas would be great. Thanks 

This is my first time traveling internationally. When I first started using the eurail app I used trains that didn’t require reserving seats so I didn’t realize that I had to book seats separately from the app.  My issue now is that I’ve just been told that I do have to reserve a seat. I’m trying to travel from Paris to Barcelona on June 30 and I can’t find any available trains. Does anyone have any advice on how I could find tickets to get there or any alternative routes? I’m traveling with a friend so I would need two tickets.Any advice would be really appreciated!Thank you

I was trying to book a train reservation, i’ve understood that the App timetable doesn’t match the Interrail site, because the App is updated only once a month.Due to this mismatch the train that i wanted to book is available on the site, but doesn’t exist on the App.I booked a mobile pass, how can i use the online pass as a ticket if the train the that i wanted to book is available only on the site and is unavailable on the app, how can i show my ticket?

Hello,I booked a reservation (for Eurostar, with a 4 days global pass) and received the electronic ticket by email.I don’t understand how it is linked to my pass. What I mean is: do I need an activated pass with a day ticket generated for this day as well, while using my reservation? Or, because of the reservation, a travelling day will be automatically subtracted from my pass?Thank you very muchJulien

Hi all,My Trip includes legs that pass through Italy. The only reservation options for these parts of the journey were paper tickets. They have been sent but never received and I don’t expect them to arrive before we leave. I have contacted Eurail customer service and they tell me that the only option is to cancel the reservations, apply for a refund, and book the reservations via another site. The problem is that, when I look on other sites, either seat reservations are no long available or they are prohibitively expensive.I’ve read on Trenitalia that if a seat is reserved via a travel agency, a booking confirmation code (PNR) will be issued, which can be shown on the train to prove the seat reservation. Although I haven’t received the paper ticket, I do have a PNR number. Does anyone have any experience of a similar issue with paper tickets for routes through Italy, and know whether the PNR is sufficient without the paper ticket?Thanks in advance!

Hi! I’m planning to do a route in Scandinavia this summer and after doing Norway I wanted to go to northern Sweden and then Finland. I tried to create a route on the rail planner app which went from Bodoe to Kiruna to Rovaniemi, but I can’t find any train available. Maps at best gave me a bus route from Bodoe to Kiruna but nothing else to go to Rovaniemi. Does anyone know how I can get there with public transportation? Would I be forced to go back to Oslo and then through Stockolm in order to get to Kiruna by train? Finally would I be also forced to take the ferry at Stockholm in order to get to Finland and then take the train to Rovaniemi?  If anyone else has done this route or a similar one and has some input or someone whose from there could help me I would apreciate it very much. Thank you!

Hi,I’m from France and planning to travel to Germany. I was wondering if I buy the one-country pass (Germany) Would it include my trip from France to Germany and from Germany to France?Thank you in advance!

Hi. Having difficulty finding the location of train seats.  I am booked on the EuroCity 379 from Berlin to Prague and have been assigned seats "Pl. 93 94, 2 middle, table".  Are these aisle seats that are part of a table for 4? The only seat layout I can find shows 93 and 94 as aisle seats but they are not part of a table setup.  Thanks for any help/guidance! 

Hi everyone. Here’s my situation:I have an Interrail Global Pass with 15 days in 2 months When I will do my inbound journey back home, I might not have used all the days included in the pass Let’s say I have used 12 days and then I do inbound journey (it counts as 1 day?) so I have used 13 days. My question is: do I still have the right to use the 2 remaining days? Of course I can’t repeat an outbound journey, but I can pay a full ticket for the outbound and once I’m out of my country, can I use Interrail Pass normally until using all the available days?Thanks in advance for any help you can provide 🤗

HiCan you swap reserved seat to a different day on Zagreb to split train? 

Hello,we would like to do an Interrail trip through France in summer. Do we need to plan extra time at the station in  Paris Est and Montpellier Saint Roch as tickets are checked at the platform before departure if we are traveling in a classic TGV? How extensive are the controls?Best regardsThorben

On the photo below, the “2nd Trip” has expired, and “June 25-July 3” should be active and current but it is not. How can I deactivate the expired trip and activate the correct one? 

Hi all!Does anyone have any experience with making a connection between SJ Nord trains? I read you need a minimum of 60 minutes(!) before they guarantee any alternative methods if you miss a connection because of delays. Is it too risky to have an 11 minute connection with their trains?Here’s the journey I have in mind: 

After buying a eurail pass and activating it, I discovered that there were no eurail reservations available on the train I need to take so I would like a refund.  However, I can’t ask for a refund because I have started a trip and can’t delete the trip because the website will not let me delete the traveler (me) from it.  How do I delete the traveler/trip so I can request a refund?

Hi, I am Korean citizen and I have a working holiday visa.I entered germany two weeks ago, and i’d like to buy some pass for train travel.can i use eurail pass or interail pass?

I am traveling tomorrow from Rome to Florence, using an Eurail Global Pass (free) train. As per Rail Planner App, there is a train leaving Roma Termini at 1045 hours, reaching Firenze S.N.M at 1448 (with no train changes).But when I check it on Trenit app, it is showing a train leaving Roma Termini at 1035 hrs, then having a changeover at Roma Tiburtina at 1101????I am getting confused and don't want to miss the train. Need your help:- Is this train changed or still (completely) included in the pass?- Is the Tiburtina station accessible by Metro Line B? In case I directly reach there instead of Termini?- To find a train included in Eurail Pass with departure time bracket of 1000-1100 (preferably direct).- I am not getting a reservation. So I hope that I will find space easily in the train?

Hi all,I have purchased an interrail paper pass (7 travel days over 1 month), and was wondering what would happen if i recorded a train journey, but not actually boarding the trainAs I understand it, I can travel indefinetely within the same travel day. So what would happen if I document a journey, but actually miss the train? Can I just add a new journey for the next train? Or maybe I wish not to board the next train, because it has become too late. Can I simply cross it out and add another journey? Thanks in advance, Best regardsMarcus 

I was born in USA and I am visiting Europe from July 7 until August 14, do you know if i can use the discounts of Eurail?

Hello, I am looking to purchase an Italo or Trenitalia ticket from Florence to Rome on 14 August. The Italo tickets are showing, but the train times are all over 2 hours. A normal time frame is around 1:30hrs. What is the deal?

Ciao a tutti volevo chiedere se dall'app si visualizzano i binari dei treni salvati 

Let’s say that the railway company of the country i am visiting states clearly that all the trolleys that take more than the specified maximum volume must pay an extra fee, Does this apply too when using interrail?

My train was canceled on May 19, I made a claim on the snfc website but they did not answer. Where should I request the refund of the ticket and the extra expenses for having canceled that trip.

hi, we booked from geneva to milan on trentitalia. after purchasing the tickets, it said we have to print them at self service kiosks from ITALY ONLY? but if we are leaving from geneva, we cannot do this? is it possible to just use the email with the PNR code to board the train in geneva? if we truly have to print from italy, we will need to cancel