Get ready to travel

Ho dovuto chiedere il rimborso del mio pass, qualcuno sa dirmi in quanto tempo verrà emesso il rimborso? Ho ricevuto la mail di conferma del rimborso 

Bonjour,Je souhaite partir en Allemagne le 24 juillet avec une amie. Nous disposons toutes les 2 d’un pass pour partir dans le cadre de l’offre aux jeunes par le gouvernement français et allemand (Interrail France Germany Pass). Nous souhaitons partir le 24 juillet depuis Rouen vers Duessendorf pour un premier arrêt lors de notre voyage. Or, tous les trains que nous pouvons prendre pour y aller sont incompatibles avec le pass, et il en est de même pour les trains à l’intérieur de l’Allemagne mais aussi si nous modifions les dates du voyage. Pourtant, les trains choisis sont bien des trains qui fonctionnent avec le pass (THALYS en l’occurrence pour le 1er train pour ce premier exemple). Je ne comprends donc pas l’intérêt de ce pass puisqu’il est sensé inclure 95% des trains, or il est impossible d’organiser un voyage car aucune réservation n’est possible, comment cela se fait ?Merci et bonne journée

Hii,I’m an Italian traveller and I have a question on how to travel in your own country: on the website i found that “you can use one travel day to leave your country of residence (outbound journey) and one travel day to return (inbound journey)”. But that’s my question: We strart our journey from Milan and we want to reach Munich, but we have to change train in Verona. Can we do this thing or we can only book one train? 

I cannot by reservations on the interrail site due to my 'invalid number'' on the paper pass-this was the same problem last year.On øbb I cannot make a reservation for the high speed trains in Italy, but it's possible to buy regular tickets. Does anybody know where to buy just reservations?Many regards, Anette

Hello, I’m trying to travel from Interlaken to Florence on Aug 26th, but seeing construction on many of the routes. If I avoid them, then I’m only left with one route with three train changes. Below are the routes I’v been looking at:Interlaken → Spiez → Milano → Florence (construction) Interlaken → Zurich → Milano → Florence (construction) Interlaken → Luzern → Lugano → Milano → FlorenceQuestions I have:Would it be best to avoid routes with construction? Do I have to go through immigration at any of the stations? Im worried about time and being able to catch the next train. Are there any other routes with less train changes? Any discounts that I could use for this trip? (I’v been using sbb.ch and trenitalia)  Thank you so much for the help 🙏

Hi, I have paid for tickets from Vienna to Munich on 28 August via RJX booked through OBB. However, I am unable to buy the seats and the obb website says “Tickets not available” .I have checked for other timings for the direct route via RJX and all of them have the same message. My train departure at 8am is busy and there is a message warning that there will be no seats if I do not reserve them. I have also tried buying the seats through DB and it has the same message that ‘reservation not possible’ .Are the trains really filled to the brim already and I will have to cancel the tickets and look for alternatives with connections that seem to have seats ? Or should is there some track works resulting in delays in making seats reservations possible? Appreciate your help and advice pls! Have  good day !

Me and my 2 families have  a mobile eurail pass each. However, every leg we wanna book on the seat booking system doesn't work. And I’ve tried to book for each traveller separately or all of 3 travellers.But none of them is available for seat reservation. I’ve tried for two days, thank you so much if anyone can help. 

Hello, on the 25th of July I want to take the train EN40465 from Kranj to Zagreb. This is in the DiscoverEU app. Ever since I tried to book seats (apparently necessary) it says it’s unavailable, made me wonder if there is something wrong with that journey. When I look in the DB app it says me that it’s a night train EN40237/EN415 from Stuttgart to Zagreb (via Kranj and Ljubljana). But still on no other app I can book seats or a ticket. Is there a way to go from Kranj to Zagreb that morning? I have a bus to catch from Zagreb.. Thanks for your help.

Hi,I have some news for travellers to Norway. It is possible to book reservations via Entur.no website, but only if it is only 1 person. Still possible is it via Entur.no chat and Entur Call Center.

Hi we have just received an email to say this train is not running and so  we are trying to book the earlier direct train at around 830. It’s saying reservation required but then does not allow me to book. Any advice would be really appreciated. We are currently in Bratislava waiting for a train and I tried the ticked office here but they could not help 

Hallo,meine Freundin und ich planen eine Reise mit dem Interrail Ticket (Global Pass) und fahren demnächst los. Welche Möglichkeiten hat man als Gast bspw. zur Erstattung o.ä; wenn man den Anschlusszug durch eine Verspätung nicht mehr erreichen kann? Mit freundlichen GrüßenMarvin 

Hi, we are travelling with a family (teenagers from 19. 18 and 16). From Milano - Turino, the app tells us that we need a seat reservation for a 1-hour journey. Is that correct? Or can we jump into the train? 

I have a reservation for the eurostar from London to Paris next Saturday. The reservation I have paid for is for the 09.24 train. However there is not a departure at that time any more, its at 09.31. The number of the 09.31 train is the same as it is on the reservation for the 09.24 train so I'm assuming they have altered the timetable. I haven't had an email. Do you think I need to do anything?

I bought a 15 day Interrail Global Pass with unlimited rides. Unfortunately, I made a mistake when entering the time period of my trip when creating my passport in the app and only entered a period of 14 days. Now it is also displayed to me that my ticket would expire after 14 days. How can I set the period and thus the validity of my ticket to 15 days?     

I went to book a seat reservation from Vienna to Krakow and it wants me to pay $10 to send a paper copy to my home address which is pointless as I am already in Europe, is there a way I can get it emailed to me instead and avoid paying the $10. I have booked seat reservations in the past and haven’t had this issue 

Hello.I have activated my pass, created an itinerary and added trip segments ("journeys") to the itinerary. I have also indicated travellers and the respecive passcodes, and reserved seats on trains that require seat reservations. Some of the transactions were completed on the Eurail.com site on my desktop. When I look at my Rail Planner app, it said 0 of X days used. Looking over the help section, it said to add the journey segment in the app. When I tried to add the journey, I just see a list and no button to add the journey. Am I booked on all segments of a journey? One journey goes from Amsterdam to York, where I do have reserved seats on the Thalys, Eurostar and Express portions of the journey. The first segment of the journey that connects us to the Thalys did not require seat reservations so I have not reserved any.How do I reserve spots on the first train (where seat reservations are not necessary) if I am not already booked? Part of the reason I am asking is when I had used th

HelloI have 4 passes on my old phone and want to transfer them to a new device. They have not been activated. I have read lots of your wonderful advice so feel confident that I can do this. However if I do this will 'My Trip' be visible on the new phone or will I have to do all that again?Thank you lovely travellers 

We are a group of 4 travelers that all have Eurail passes.  We are trying to make seat reservations together.  We have 2nd class passes but might want to upgrade to First Class for certain legs of our trip.  Is there an easy way to do that?

How can I access my past trip data ?

Hi,I’ve bought seat reservations by using interrail’s seat reservation tool for a trip between Venice and Vienna. The information on interrail’s website says that the supplement will be included in the seat reservation, and that “supplement included” will be printed on the ticket. However, this is not the case on my tickets as “supplement included” is not printed anywhere. Do I need to buy the additional supplement separately or is it included in the ticket despite “supplement included” not being printed on it?

Since the website says the 6-Day pass is a “paper pass”, I’m wondering if I will get hassle at the Greek ticket/ferry stations for using the mobile app to collect my tickets and board the ferries. If anyone has experience or can speak on whether I should be fine to collect my tickets at the Greek ferry stations with just the app and online reservations, would appreciate your help!  

Hello everyone, please some of you nice people can help me to understand how does it works?Supposing I buy a 5 day pass.And the first journey is A multiple connections trip, like 4 trains including night ones, and some offers single bedroom cabins. Is that all included in the pass or do I have to pay more?Thank you

Hi some months ago I reserved seats on a Regio  Jet train from Prague to Bratislava for 29/6/23. I just want to confirm that I can use my  Global Rail pass as I cannot find the trip in the planner and was reading sometime people have a problem  Will I have to manually add it. Thank you

 I have the global pass impress, and I wanted to know about the train transfer like, for example: I want to go from Bologna to Salzburg, and the option without reservations is doing 3 transfers; In the Mytrip section in the pass, I have to aim the transfers in the same day as trips?

Hi, i have buy a 5 days for 1 month pass. I try to reserve my place in the train, but the website tell me that's it's unavailable for some travelers, do you know why and what can i do ?  Thanks a lot