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I received my confirmation email with pass number but when I try to reserve a seat I get “we don't see any valid travellers attached to trip” & when I try to enter my pass number & surname from email I get “these details don't match” even though I'm sure I entered the right Pass number and name from the email… any tips or is this one for customer services? 

Hey!I am trying to reserve a seat from Amsterdam - Paris (Train: Thalys) for Sunday but it shows it to be “train fully booked” on the eurail website and whenever I try to use the interrail pass. However, on the apps like SNCB and SNCF I am still able to buy tickets for the same journey. Is this possible?

Hello,We are planning a trip from Perpignan in the south of France to Amsterdam  - Odense - Stockholm and have bought a 4day/1month pass for that. Now, because of the frequent train strikes here in France these days, we think we should fly to Amsterdam instead of going by train. We live near the Spanish border, so getting to Barcelona and flying from there would not be a problem.The question is then: Can we still use the pass for the rest of our journey, i.e. for the Amsterdam - Odense - Stockholm part?

Hi, I purchased a eurail pass for my trip travelling throughout Europe for 4 weeks. I thought this would save stress and money however when I arrived for my first train to Paris I was unable to make it on any of the trains and had to purchase a ticket anyway. My question is how can I avoid this happening for other cities where I may possibly be stranded without accommodation. The train company were not affiliated and could not help. There is no personal customer service making me think this pass / company is a total rip off!!

We have 8 1st class global pass (4 adults, 1 senior, 3 children aged 6, 9, 10) going from Zurich to Milano on 7 June 2023 8.33am direct with Eurocity. Please Can anyone enlighten me the difference in all the classes - famiglia, Prima, silenzio, business, seconda? Advice which one would be best for 3hr train ride would be helpful. I tried googling but can’t find any answer. Thank you 

Hi,  I need help to make a reservation on Eurail App. I have purchased the Aurail Pass (France) for me to travel from CDG Airport to Strasbourg on 18th April. I have added the trip on My Pass in Eurail but i am struggling to reserved the seat and quite nervous that i can’t board the train on 18th April 8:50am.I was trying on reservation but it show me on below message and i cant call thru the said number :  Can anyone please assist and guide me on this ?  Thank you in advanced. 

Hi everyone, We are visiting Europe from Canada in June and July 2023. I am booking each part of our journey. So far I’ve reserved seats on the following routes: Barcelona to Paris, Paris to London and London to Brussels. All these routes require a reservation. However, when I try to reserve from Brussels to Amsterdam, no reservations are required so I cannot book anything. I read on another post that this segment has to be added as a journey through the app, but the app is very confusing. I haven’t activated the pass because I read it’s better to do it closer to my trip in case plans change, so when I click on “My Pass” in the app, I can see the pass for each member of my family, but when I click on “My Trip”, it only asks me to create a trip but I cannot see the one I created on my laptop, where I’ve been reserving seats. Am I supposed to activate my passes so that I can see the trip I’ve been working on in my laptop, or will I have to create a new, separate trip on the app? What hap

I already did 2/4 of my pass but its the first time im using a global pass so i didnt know the meaning of the in and out thing. I choose France for residance country but actually it is Belgium. I know you cant change it and you have to ask for a refund. Is that also possible if you have open trips on the pass? I dont know what to do now.

I want to go from Montpellier to Brussel with my activated interrail global pass. I cant find a train where i can book a seat. what do i need to do? 

Hi, i want the pass as a gift for my son . So what's the best thing to do ? I think it's a little bit difficult. For the paper pass in need a date for the start. And whats the best way to purchase a mobile pass as a gift ? 

A friend of mine is from Namibia, so she needs a Eurail and not an interrail pass - does the inbound / outbound rule apply there as well? Technically, she doesn't have a country of residence in the EU.can she travel several times in and out of the same country (e.g. UK or Belgium)?

Hi,I have made seat reservations for:Manchester - London (gwr.com, free, can rebook if needed)London - Paris, b-europe.com, Eurostar (same day as above journey)Paris - Strasbourg, b-europe.com, TVG INOUI (although it was €4 booking fee not €2 so not 100% sure I booked it on b-europe.com - might have been sncf-connect.com?! But I can’t see how to make eurail seat reservations on there...)Strasbourg - Vienna, oebb.at NightjetWhenever it asked for pass cover number I entered my mobile pass number (purchased via myinterrail.co.uk) as on b-europe.com it says this is the number in the mobile pass confirmation email.. but I’ve since read this is not a pass cover number and these can be generated here - https://www.eurail.com/en/book-reservations#/generatePassCoverNumberWhich is not made clear anywhere at all!Do I need to worry or will this be fine?Second question… do I need to mark my Manchester - London and London - Paris journeys as outbound journeys in the app?I have a 3 month continuous p

HI all sorry this may have been asked a million times before. I have purchased rail passes for myself and my family. I have created a series of journeys for my trip and added it has registered against my pass. I have then shared my trip to my family and they can see the itinery but cannot add it to their pass. There is no option in the app to “add” a shared trip to their “my trip” or to associate thier pass with the trip details. Do we really need to add each journey individually on their respective “my trip”. ?? I would have thought it would be a simple share the trip  option to add shared trip to my passplease help ? we have a week before we travel !! Thanks in advance.     

I don't know if member's are aware, that if you book Amsterdam to London. Eurail have no direct trains, but you have to book 2 separate trains, one from Amsterdam to Brussels either IC or Thalys, change in Brussels and go through security, before boarding Eurostar.I got caught out by the website and finished up with a Brussels to London ticket. I have to now book at extra cost Amsterdam to Brussels with all the hassle of security in Brussels, and making sure my train arrives early enough. But I can't do this until 90 days before.I have tried to cancel or reschedule my trip through both Eurail and Eurostar to no avail, they just don't want to know.I reckon they take your money then abandon you.Be careful with booking on the Eurail website.

I needed to change the reservation of a 4bed couchette from Bologna-Palermo to Bologna-Siracusa but couldn’t find an option to cancel or rebook my reservation without costs. (First I wanted to book a 2nd class single bed but couldn’t find a possibility either) My local train company’s office wasn’t able to solve the problem, too.Is there still a chance to get the reservation, that is not needed refunded.?Alois

Hello Eurail community!  I hope someone is able to help me as I'm really struggling to get the seat reservations I need and now I'm running really behind. My friend and I leave on April 29, 2023, we've purchased the eurail global pass 5days in one mo And need seat reservations from Amsterdam to brussels on May 3rd from Brussels to Paris on May 4th and from Paris to London May 7th. I'm open to departure times  But my goal is to arrive in the next city around 10 AM ish.  When I put the route in on the Eurail app at 1st it gives me the option to book the train reservation but then it quickly turns to say that seat reservations are not available, Which From what I understand is said to mean that reservations for that train are sold out but when I look on the Thalys Website (brussels-paris trains) it shows that there are still train tickets  available for multiple times But it doesn't appear that I  Can book seat reservations on Thalys only the whole ticket... Also why is there More options

HelloI am trying to book a train on 11/06 from Prague to Krakow but cannot get a reservation on Eurail or cd.czDoes anyone know if there is another way or is there travel disruption during this period?Thanks :)

Also, does inbound/outbound mean something if I don’t live in europe?

Hi, when making seat reservations are they only needed between the stations listed or for the whole journey. For example, I want to travel from Paris to Milan. The booking indicates seat reservations are required. I cannot book a seat all the way through from Paris to Milan. Do I need to book only from Paris to Macon - ie between the 2 stations listed; or do 1 seat reservation for the French section and another for the Italian?When trying to book seats with Italian Rail, they are not accepting my Pass Code for the booking. Just keeps rejecting the entry.  Thanks in advanceDebbie

I had to postpone an overnight sleeper reservation yesterday as my wife sprained her foot. Bought another reservation for today and was unable to get a refund at Bucharest station where I bought both passes. Is it possible to get a refund? Reservations cost c €80. Many thanks. 

Hi! I would like to make a seat reservation from Strasbourg to Lille Europe or Lille Flandres. When I want to click the button to add them, it doesn’t work. I looked already to the SNCF website and there they have still tickets. But I don’t want to pay the expensive tickets.Is there someone who wants to help me?Thank you!

Where/what is the number we need to book a ferry over the phone with a paper pass?

I’ve been very ill recently taking pills to recover so it changed my travel plans. I missed my activation date of pass, what can i do? i don’t mind cutting my trip short as i don’t need the full 30 day pass

Could someone help with this query please?I have a 4 days in one month pass and I plan on doing the following journey:16 Sep Wellingborough (UK)-London16Sep London-Paris 18Sep Paris - Vienna20Sep Vienna - Budapest22Sep - Budapest - Bucarest (on overnight train)Wellingborough to London will be my outbound travel day.I will then fly back to the UK from Bucharest on 30Sep. Can I use my inbound travel day to take the train from London Gawick back to Wellingbough? Many thanks,

I bought eurail global pass for 5 flexible days in a month on 9 April 2023 on Klook app. I plan to travel London to Paris on 27 May 2023 and the train requires seat reservation. I am required to activate my pass on Eurail app to reserve a seat. If I reserve my seat now on 10 April 2023 for travel on 27 May 2023, will I be using up my one month validity start right now until 9 May 2023 or the one month validity only starts when I board the train on 27 May 2023?