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Hi, I wondered if anybody else has had the misfortune to make an error like I have and double booked the Eurostar ?I booked a journey and for some reason it was duplicated ( probably something to do with my less than up to date computer skills ! ) and so I have now paid for two journeys for exactly the same people at exactly the same time.I contacted eurorail to explain this was a mistake and was told curtly by email that sorry I could not get a refund.I understand the no exchange / cancellation by the ticket holder policy but surely if you have made a genuine mistake its a bit poor to be penalised by eurorail who have been known to make the odd mistake themselves…..Does anyone have any advice please ? ( other than sharpen up my computer skills which is a given...)Many thanks

HiI wonder if anyone can help me? I shall wake up in Montpellier this Saturday and will take a local train to Nimes and then I have reservations for the train to Paris at 1214hrs so I can get my Eurostar reservation back to London leaving Paris at 1713hrs.  The problem is that SNCF has emailed to say that they have cancelled the train from Nimes.  Does anyone know what I can do so I get back to London on Saturday please? 

Hello! Newbie to rail travel and I’m trying to figure out how to get from point A to point B and when I need to book a reservation. I purchased a 5 day Eurail pass for myself and my daughter. I have read that it is possible to get around the UK without train reservations but I’m struggling with when I need to have a seat reservation and when I can use the Rail Planner app on the day of travel. I’m embarrassed to say that I’ve left it to last minute if I need to book a reservation because I see many options are not available now. This trip was fairly last minute to begin with so I’m trying to make it work! :-) I only booked my airfare less than 2 weeks ago!I have booked and paid for a seat reservation on Eurostar for the trip from Paris to London and back. So yay! I’ve got that arranged. No other train travel or hotels have been booked/reserved yet. When I search for train times, ALL the trains are “Not available from Eurail.com.” Both those requiring a seat reservation and those not re

I cannot book a reservation while logged in. The ‘Book reservation’ button just disappears. Why?In the first screenshot beneath, the button is there but I’am not logged in. In the second I am logged in, which is needed to proceed with the booking, but the button disappears. How do I now book a reservation? 

I ordered our passes by 7 June 2022.  Eurail shows payment as received, but hasn’t yet sent the passes by mail.  It claims we will receive these by 16 July 2022.We are in Australia and depart for overseas towards the end of September 2022.With previous Eurail Golbal Passes years ago, I had always bought a paper pass locally from a Eurail-affiliated travel agent, but the only one in Melbourne I tracked down said it only sells mobile passes (at a substantial added cost to the price the Eurail site charges.We don’t want mobile passes as I can’t rely on smartphones, and as a bonus I enjoy filling in the record of travel and posting it to Eurail once back in Australia.I realise the Eurail office is likely to be very busy (and perhaps is having difficulty obtaining sufficient staff) but there’s not even a Eurail Aid office in London, UK, Paris or France yet the UK is where we commence our travel.It’s impossible to book seats on compulsory reserved seat trains until we have the paper Pass num

Hey there!I have a question about the Greek island pass. My boyfriend has a Greek citizenship but is living with me in Austria. We want to use the Greek island pass for our summer holiday. Is he as a Greek citizen but resident in Austria allowed to use the interrail Greek Island pass?At the FAQ it says residents can use it. https://www.interrail.eu/en/support/the-greek-islands-pass/can-italian-and-greek-residents-use-the-greek-islands-pass?_gl=1*143y0ie*_up*MQ..*_ga*ODMxNDQ5NDgwLjE2Nzg0NTg5MTE.*_ga_FKQD41PGGX*NjNiY2FmZWQtZmZjYS0wZjU3LWJlYzItNmE1NDdiZGU2ODJhLjIuMC4xNjc4NDYyMDA4LjAuMC4wBut under terms and conditions it says he can not use it. https://www.interrail.eu/en/interrail-passes/one-country-pass/greece-passes/greek-islands#terms-and-conditions I'm a bit confused, maybe someone else had the same issue before.  Thank in advance! 

Hello,I am sorry if this question had already been answer but I don't find where.I just want to know if I can use the regional railway in Germany with a global pass (I believe it's possible but I am not sure) or if I need to take a one country pass ? Thank you very much !

Hi! Me and my friend will travel together to Budapest next month. We both booked a seat, but unfortunatly the seats are not located next to each other. Is it possible to book new seats? Thanks in advance!

Hi community, I bought a mobile global Interail pass a few days ago and since then I have to say my experience with Interail website and customer service has been completely awful. I was first able (after experiencing many problems with Interrail website though) to book my first trip: Colmar (France) - London. Unfortunately after that it has been impossible for me to buy my second trip on the website: London - Bern on the 31st of July 2022 or even only London - Paris via Eurostar.The website says ‘prices unavailable. Check back in a few hours to see prices and book this seat reservations’. I have been checking now for many many hours and days and it is still the same.I have to add that before I bought my pass I was able to check the prices of these trips and all on their webiste, so I really don’t understand what is going on now.  Then I wrote Interail customer service several times from last Friday and still got no answer from them. I have been looking on forums and websites for hours

Reading thru this section of Q/A I believe I cannot book seat reservations via the Eurail site, without FIRST activating my pass.  Some have said to book reservations directly on the specific train site, but when I tried to do that for SBB.ch, it didn’t give me a section to show my 1st class Eurail pass, so it wanted to change me a huge price for the seats.  So I went back to the Eurail site to activate my passes, since I am 99.9% certain of my first day of train travel.  The Eurail site wouldn’t let me activate it online...with the message that I can only activate an online pass at the time of purchase OR in person at a train station.   Am I understanding this correctly??   Thank you in advance

Hello the last date to activate my 2 month pass is 10th April, can i activate it on that day  then start to use it for the very first time  on the 14th April ? 

Dears, I want to make Seat reservation for the night train IC 390 which goes from Hamburg to copenhagen on 23 June 2023. (23:56 to 7:03) I tried using DSB and DB sites, both say that reservation is not possible, while Eurail site says that no seat reservation is required. Could you please let me know if there is a possibility to make the reservation or not. Thank you

Hi I’m nervously leaving tomorrow from the UK on Eurostar but I’m confused by the railplanner app and also how to go about planning my trip.When I look at the map of train routes it only shows the major cities, is there a map showing all train routes we can use with a global pass?Also adding ‘trips’, is a trip the global pass or is a trip one train journey?And I bought my eurostar ticket on b-europe and somehow have to add it to my pass?! Confused by it all... 

I have had to add journeys in southern Italy and Sicily manually but when I go back into My Trip later on they have disappeared. Any suggestions?

Hi,I am travelling to Switzerland and Paris during my Europe trip with family. I will be in Switzerland for 8 days and 2 days in paris. During my switzerland stay I would be visiting Mt. Titlis, Tow of Europe, enjoy Glacier Express (reservations done already). visit Montreux )Golden Pass - chocolate train).After switzerland would travel to Paris by train. Considering my extensive train travel, I would like to know which rail PASS I should go for. Is it Swiss pass or EU Rail pass?Can someone suggest me which would turn out cheaper for me. We are three people travelling. (2 Adults and one youth-15 yr old). 

Can I use a 4 days international pass to go from Copenhagen to Enschede? Or do i need to book another train from Hamburg/Osnabruck-Osnabruck/Enschede It is possible to go from Copenhagen to Hamburg, then to Osnabrück and then to Enschede. 

I have purchased a global Eurail pass for 15 days in 2 month period. I want to make reservation for a train from Fauske Station to Trondheim Station on the Norway train website www.vy.no/en. How do I do that? I have found out how to do that on Swedish train website but not for Norway’s. Would appreciate any help for this technical question.

Hello.I will be in Amsterdam for the first time, soon, and am unfamiliar with the practices there.I have a 1st Class Eurail pass, Digital.I will travel from Amsterdam to Brussels.  No seat reservations are required for the IC train.  And the app says that the price of IC trains are already included in my Eurail pass. But can anyone tell me if there is anything that I must do on the Eurail app before I board the IC train?  Since there are no reservations required, and permission to use the train is already included in my Eurail app, then do I simply walk onto the train without a printed ticket or barcode?  Thank you.

On the Forum I read about the ÖBB app as a good possibility to make reservations in Italian trains. Tomorrow we want to travel from Milano to Rom. Seat reservation in the öbb App is possible but I get told: Ticket bitte vorab ausdrucken. Auf A4 papier ausdrucken. My question is: what is the alternativ? If I go to the Station about one hour earlier can I get the reservation too in a Ticket office? How much time does that take?

Hello,I don’t use the old one (expiring soon) and purchased a new one. When I try to book trains, the system seems to be associated with the old one and therefore can’t book with the new one. What do I do? The old one: expires in 10 daysThe new one: Validity period (currently set at Aug 3-Sep2)

There is an error in the timetable. One can not travel from Teltow to Bingen am Rhein by public transport in 20 minutes which it returns. It is 450 kilometers.Where it is possible to report this issue? Chatbot or help centre leads nowhere.Edit:The search was for trip from Berlin to Paris and it was on the web timetables.  

Hello,Can someone please clarify what “1 month” means? Do I have to use my 5 day pass within the same month (e.g., all 5 travel days in March), or if I use my first day on March 18th, I can use it up until April 17th (30 days)?Thanks!

I received an email from SNCF regarding a cancelled train (France strikes) but not on Eurail or on SNCF Connect site can I look up my ticket information (I tried ‘import’ but that failed). I can’t get in touch with anyone at Eurail. How do I proceed? Per the email, neither option is actionable (I did not have a eurail account when I bought tickets): Your train 4655, on 16/03, departing from MONTPELLIER SAINT ROCH to MARSEILLE SAINT CHARLES is cancelled due to interprofessional social movement.We offer you the following options:     Exchange your ticket at no cost, keeping the same departure and arrival stations.      Cancel your ticket, before departure, to get a refund.To do this, go to SNCF Connect or to your SNCF-approved travel agency.

Hello,I have bought an Interrail ticket and now I must connect a trip with the Ticket. But I linked the Ticket with the wrong trip on the website. The Trip is not in the available in the app.Can I delete the trip, create a new trip in the App and connect the ticket with the new Trip in the App?

Hello :) Me and my friend are planning a trip around Italy, Slovenia and Croatia in June. Our trip will be as follows:Venice to Trieste Trieste to Ljubljana Ljubljana to Zagreb Zagreb to Split I have put this route on the interrail map and it is suggesting a 5 day pass, however I thought it would be only 4 days. Please get in touch if you know the reason for this. Thanks in advance, Lizzie :)