Get ready to travel

Hi, I have just returned from the trip in North Europe but we had to shorten our journey because we were not be able to get farther than to Oslo. We were kicked off the train because we did not have a reservation of seats and Norwegians do not want to let sitting in the aisle. Interrail app showed us that the reservation is not necessary (“you are already on the board”) for this train but a shop assistant at the train station told us that many people have the same problem because Interrail app shows sometimes false information. We were forced to cancelled our accommodation in Trondheim and come back home because all trains were sold out. Do you think is there any chance to get money back from Interrail, it is obviously their fault. Thank you so much for you opinions.Jachym

Hi,I’m from Canada and bought the global eurorail pass for my travels in Europe. I have dual citizenship (Canada/Germany) and was hoping to only travel with my German passport and leave the Canadian one safe with family I have in Germany. Currently it’s my Canadian passport # associated with my global pass. Would I have issues since the passport I’m bringing doesn’t match the pass? I will have photocopies of my Canadian passport (I know it’s not a legit document) but at least it shows the same # as the pass.Thanks!

We will be traveling through and within Netherlands, Germany, France and the UK in Dec/Jan. How long before the train departs do we generally need to be at train station?  Will it matter if its within a country or between different countries?Presumable there is security to clear especially if changing countries, is this correct?

I am planning a trip with the boys and wish to purchase 3 global passes as there are three of us. I am Malaysian and the other two in my party are Irish and Lithuanian. We all live in the United Kingdom. I am supposed to buy a Eurail pass and the other two should buy interrail passes correct? If so, is there a way we can purchase 1 Eurail global pass and 2 interrail global pass together to enjoy the group purchase discount? The pass we are looking at is 4 days in 1 month. 

A bit of advice

I'm currently spending a semester abroad in France and I would like to go home to Germany for Christmas by using Interrail.Is it possible to use the Interrail Global Pass in order to enter into my coutry of residence first and leave it afterwards?I asked myself the question if the order makes any difference. 

1. The telephone number +46771757575 does not worK.   reservations through all the recommended sites are not working   What do you recommend?

How do I add the Stena line Gothenburg to Kiel Ferry to myTrip in the Interrail app?  I have added all of my rail journeys but can’t see how to add a ferry!  Thanks Sue

Hi everyone.  Is there anything I can do to stop the rail planner app deleting journeys?The rail planner app has just deleted a week’s worth of my journeys.  Connected to the internet this afternoon, planned and created journeys for tomorrow, closed the app.  Opened it again to be ready to show on my next train and found that all journeys had disappeared from the 'My Trip’ section for Sunday 1st to Saturday 8th October inclusive.  This included the active journeys for the trains I am currently travelling on.I like to have a record of where I have travelled so I will now spend six hours remembering all the trains that I took in the previous seven days. I am travelling on rural routes in Austria.  I will create those journeys in the app again but have noticed the app deleting a days’s journeys before.  A week’s worth is far more significant, though. 2 month continuous pass, first class adultiPhone 7 running iOS 15.7Rail Planner app 25.3.0

I have recently been diagnosed with ovarian cancer and I am awaiting all the tests and treatments. Unfortunately we bought our pass on 11.5.22 and haven’t had a chance to use it yet. Please could someone tell me when we need to start travelling by?Please could someone tell me when we have to finish travelling by?Also we live in the uk. Can we use the euro rail to get to France with the pass?I am very grateful for any help at all at this distressing time.We bought the tickets in the 50% sale and so I do not think we are entitled to a refund.Does anyone know if it is possible to delay the start of our trip in these circumstances?Kindest regards,Alison Allister 

Enviastehello, i have a student visa from czech republic and i wanted to check if that counts as a resident so i can buy the Interrail pass. 

I'm in the train and the conducteur said I needed a reservation. In the app nothing was said about a reservation (not required or recommended) what do I need to do? 

En la app de Eurail, cuando busco trayectos para hacer, en algunos casos no figura reserva requerida pero sí aparece la leyenda "se aplican condiciones". Qué significa esto? Qué condiciones son necesarias para tomar ese tren? Gracias. 

hi everyone,I desperately need to reserve a seat on this connection between Avignon and Madrid on the 23rd of October. The checkout function does not allow me to purchase a ticket and calling the French and Spanish railway was no help either. They all advise me to just see if I can get a ticket at the station. Is there no way to make a seat reservation when you don't live in either France or Spain? Does anyone have tips or suggestions? It would be much appreciated!Best,Jesper.

Hello, I’m trying to book my frist day of travel with interrail. I’m quite late to book my train, but thats not the problem.I want to go from my hometown to Southamton England, but I can’t book any trains out of the country. For example:Lingen - Bruxells Midi: this connection is not possible even if all trains are free I cant bookBruxells Midi - London St. Pancras Intl: perfectly possible. Of course some fees, but no problem Also any other connection Starting in Germany is not possible to book. I’ve tried many. What am I doing wrong? Thank you in advance.

Hello! I don’t know where i can find the costumer service and how i can exchange my pass because i purchased a one land pass and i need a global pass. 

Good morning, during my interrail due to an elbow injury i had to replan the travel and i lost 2 day from my 7 days pass. I cannot contact the assistance so i ask if anyone have an email or if there is any admin that can contact me back.I have the medical report of the injury and i would ask if its possible to have a small repay of my pass, counting it as a 5 days pass rather than a 7 days one.Thanks for the patience, hoping to hear you soon.

Does my Interrail pass work for this bus network? I can’t find information on the page I was directed to for partners.

Hello.I have just got Interrail passes for all the family to get to the UK at Christmas.  I want to book the Eurostar now, as I am worried that the limited tickets will disappear.  But I need a pass number.  I believe the pass number is shown on the paper passes, but not on the e-passes?  Which seems a bit silly!  I have sent a message asking eurail to confirm my pass numbers.  Today is Saturday.  When do you think they will respond?  Do you think I will have an answer by Monday??  Otherwise I may phone the 30 cents a minute B-europe booking line….Thank You!

Hola a todes. Tengo el pase en el celular y no quiero pagar servicio de roaming fuera de mi país.  Mi idea es conectarme todos los días en el hotel y reservar los viajes desde allí. Pero cuando suban al tren a controlar los tickets, ¿es posible mostrar una captura de pantalla o un ticket en pdf, estando sin conexión? Gracias. 

Good day to you all.I’m preparing to take a morning train from Berlin Hof to Celle, Germany. Let’s say between 7 AM and 9 AM. This would be in late October. I see ICE (InterCity Express) train leaving Berlin Hof. I take it this a high-speed or bullet train. I have the Mobile Global Pass. On Eurail.com, it says seat reservation is not required. I see 1st class seat is 8 Euros. 2nd class seat is also 8 Euros. Is there a need to buy a seat reservation? Or, it’s not expected to be busy at this time?I understand I can check how busy the train is on the bahn.com site but I’m having trouble finding where precisely it lists how busy the train is. I will be carrying hand-luggage with me, as well. I was hoping to store it in a luggage locker at the Celle station. Are there any luggage lockers at the Celle station which can store hand-luggage? Maybe this question should be moved to a new topic.Thank you for any help!

Hi! I have an urgent question!!!My phone’s screen is broken so part of the upper screen is black, then I can’t show the QR to the tiket revisor, will the code numbers under the qr do the work for them?Thanks!!!

HelloI am a Swiss and live in Switzerland. As a Swiss I need also the interrail-pass and not the eurail-pass is this right?Thanks for a answer.

My wife and I are considering a night train from Venice to Bern (Lauterbrunnen). We are also considering an overnight from Geneva to Paris.Has anyone done this (sleeper car, first class seats, other)?Suggestions?  Are we going to be missing out on scenery or other as a result?

Railplanner app suggests going via Vidin, but there is only 27 min transfer time. Based on limited experience on Bulgarian Rail, this is too short a time for a 4hr plus journey. Has anyone any experience of this route connection？ Any alternative suggestions？thx