Get ready to travel

Hello,My partner and I are looking for a Greek island pass (6-day). Unfortunately, we didn’t buy the pass before we started traveling and are now unable to receive one as the shipping time is 1 month. We are currently in Italy (Milano) and were hoping to buy one here but they all seem very confused at the station. Is there anywhere in Italy that we can buy such pass? Preferably around Milano or Rome. Sorry for the inconvenience.Kind Regards 

Hello all  We have starten our journey yesterday. We could not use our global pass because we took the night jet. This was not included. So our first journey is now but the pass says it is our second trip We bought the pass from july 9 thGreetz

We’ve been traveling on our two month global pass, and the time it nearing to get back home in Portugal. We are currently in Bordeaux, France. We went to the station to make reservations for a trip back to Portugal next week, and the agent tells us all the trains in and out of Madrid (we have to go through Madrid) are FULLY BOOKED ALL OF NEXT WEEK? He said maybe a bus or a flight is our best option.Has anyone else had this experience?

Hello,I took outbound/inbound Thalys tickets with interrail. Both have been cancelled by Thalys, and are to be exchanged or refunded according to Thalys, but Interrail refunds only 75% of the ticket.What is the procedure be refunded 100% of the ticket price ?Regards

Hi.  I’m booked on the Nightjet from Budapest to Zurich on October 8th at 20:40.  I received an email from ÖBB saying there was a timetable change due to construction but I can’t work out what the change is….was on hold with ÖBB for an hour today before finally getting an answerphone so that’s useless….can anyone help with what time this train actually leaves please!

Hi,I just booked an one-country pass for france (paperformat) . After that I booked my reservations for the trains, but here it says that those are e-tickets, that I have to download and print. Is that correct or did I make a mistake?

hi, i am planning an upcoming trip and have some basic questionsFor the longer trips, e.g. Como to Venice and Verona to Munich, does it make sense to buy the tickets ahead? not sure if prices will go up nearing to my travels in Dec for short trips like Milan to Como, Venice to Verona, do i also have to buy the ticks like now? or can i wait till closer to the travelling dates?am not in EU, so not so sure about ticket prices movementsand am travelling with 2 kids, so with COVID and all, just wanted to make sure there are certainty before i go ahead with these bookingsany advice pertaining to this will be much appreciated

Donde puedo reclamar el tren que se ha cancelado? Y otro tren Que se retrasó más de una hora en llegar al destino? Gracias 

My partner and I are currently stuck in Cologne. Our connecting train to Brussels that would bring us to London has been cancelled.  Further, we didn’t realize we couldn’t buy a seat reservation from Brussels to London day-of. Not that it matters anymore now. We’re considering getting the 12:42 PM from Cologne to Paris, Paris to London. Can we still get on the train without reservations? Sitting on the floor is fine with us. 

Hello,I am planning on buying unlimited Global pass for 3 mths for me my 14 and 9 yrs old children.How do I activate it for all and make reservations? Are there 3 separated accounts? Do I have to register for everyone every trip we make even if pass is unlimited in trips?I am polish but live in Luxembourg (I do not have lux ID but polish passport so as my kids) which one will be our place of residence? We are starting with Scandinavia- are the ferries from Copenhagen to Oslo and Stockholm to Helsinki and Helsinki to Tallin included in the pass?Tha app is not always showing all and I am confused.Is it better to have maybe paper pass than the app?Regards Renata 

Hi, I bought train tickets for 1. Venezia to Firenze, 2. Firenze to Roma, 3. Roma to Wien, and 4. Amsterdam to London. I bought them yesterday and received your confirmation email containing only the tickets for the first three trips, I wondered if my last trip (Amsterdam to London) will be generated and sent to me today. I also tried to login into my Eurail account, all tickets except Amsterdam to London could be downloaded.

Hi, like everybody else, I have been having hard time finding a seat on any dates - it says prices unavailable and I should go to a ticketing office. What’s the chance of being able to secure a seat at a ticketing office at station? Is it more likely to secure than booking online? Also Do I have to buy at a full price then instead of pass holder price?I was planning to go to Paris then all the way down to Madrid with my global pass. I appreciate your advice!

Hello,I plan to travel tomorrow and have booked trains and seat reservations but have not activated my pass yet, thinking that it would be possible shortly before the trip.However, the eurail website and I assume the app’s servers are down (at least for me) and I can’t access my account on the website nor can I actually activate my pass in step 3 with my ID. When I enter my ID’s Document no. it gives me a pop-up saying “Something went wrong” and that I should try again or contact customer service.I did contact customer service, but they have not yet replied and I’m afraid I’ll be stuck with a deactive pass on the day of my travel. Please, help! I don’t know who to ask anymore as I couldn’t find a hotline or even an e-mail. Edit: I tried to re-install the rail planner app and can’t even add the pass again. It gives me the same error.

Hello, Which is the best website to book a night train seat reservation from Budapest to Ljubljana? I was checking CD website but I couldn't proceed further with the seat reservation.  

I plan to use a 3 month pass next year for several excursions to the mainland. One of them is to meet up with a cruise in Italy. We will be travelling over Easter so flights are high, and after all the issues this year with limited availability of Eurostar it is a risk that all reservations for Easter will disappear quickly, leaving me with a dilemma we have seen several times this summer.So I wondered what the cost  of buying a ticket would be when you buy ahead.I was amazed that not only were the prices for my target date already listed I could buy them. The cost of a journey from London to Brussels was only £52 in standard. Compared with the prices of E* reservations of £30 to £40 it .was a small premium to pay for the security of our journey.We will still use our pass to get to London and an onward from Brussels.A quick scan of returns to the UK show similarly priced trains also available..I have no doubt these prices will change (upwards) as we get into the next year

I am just mesmerized: I booked seats on a direct train COP-STOCK 19 Aug. A week ago an email: train was canceled. 'rebook' not available' so canceled and new booking: unbelievable but true: the initial booking had breakfast included, hence the high price. The new booking however obligés me to take a local train copenhagen-malmo and then high speed to stock: WAY higher price without any food: 354 SEK  Initial booking only had 286SEK ( 143sek per person) including breakfast. This train has no breakfast, and I didn't prebook any food, but have to pay way more.Customer service function in their app does not work. And worst of all: no English booking confirmation. I can cancel again off course. Some input would be much appreciated. Thanks!    Köbenhavn H - Malmö C, Kan återbetalas 34.00 Köbenhavn H - Malmö C, Kan återbetalas 34.00 Malmö C - Sthlm Central, Kan återbetalas 143.00 Sittplats Ingår Wi-Fi Ingår Malmö C - Sthlm Central, Kan återbetala

HiMe and my friend want to take the night train between Rome and Cefalu August 12th. We want to sleep in the same cabin. Do anyone know how and where you can book a seat reservation and make sure you are next to one another/in the same cabin. Every time we have booked our tickets until now we have ended up not sitting next to one another.  Thanks in advance 

Hi I'm trying to book seat reservations for 6 people from Lausanne to Paris at 9:45am on 11 August. I get to the last stage of checkout and get a red error message saying 'one of the legs of your journey could not be booked. This is the only journey in my cart. I've tried many times and just keep getting the same error. I don't understand as the website says seats are available? I also get the same problem if I try to book the train from Geneva or a train from Lausanne at a different time on the same day.Can anyone help?Thanks   

Hey I’m trying to book a reservation for Eurostar but it literally always shows up as booked out/ cant show prices which might be the case but I have literally checked so many trains and lots of different dates so I’m not sure here… does anyone know anything?And also do they check reservations a lot/ as in with check in or more sporadicaly?

Hi there!We are currently travelling from Marseille to Nice. Yet we did not have to book a reservation. Now I am wondering what I show in the train when they ask for my ticket?   

I want to take the Intercity train on 14 or 15/9 at 10.12. the only options I have are routes with lots and lots of connections.what is going on?

How Can I chance day reservation? I make a mistake at the date.

Hello! I have an eurail pass for my family of 6 and now in the process of making the seat reservations required. I am having trouble booking the train from Torino to Roma Tiburtina (FR 9583) on August 15 2022. There is a “Prices temporarily unavailable” message and I can not make my reservation. What does it mean? Is it sold out? Is it too early? What can I do in this particular case?.The same happens in alternative routes for this day, and in most of our 5 days of plan trips during 1 month. Thanks in advance for your tips!!

Hallo zusammen, ich habe folgende Fragen:1. Eine Freundin von mir möchte mit dem One country Pass Frankreich fahren. Dabei muss sie in Offenburg starten und dann nach Paris fahren. Kann sie dann irgendwie von Deutschland aus nach Straßburg kommen? Nein oder? Sie muss dann ein extra Ticket kaufen? 2. Wir wollen dann zusammen von Paris nach Offenburg zusammen fahren. Wie können wir es so einrichten, dass wir zusammen im TGV nebeneinander sitzen. Wir brauchen eine Sitzplatzreservierung. Aber wir müssen beide Pässe auf unterschiedlichen Smartphones haben. Man kann anscheinend beim Sitzplatz Menü bei der passenden Webseite einen Pass hinzufügen. Aber unsicher, ob das die richtige weise ist dafür. 3. Ich möchte dann von Straßburg nach Offenburg fahren. Für die letzte Station vor der deutschen Grenze habe ich das Interrail Global Ticket und nach der Grenze ab der nächsten ersten deutschen Station das 9 Euro Ticket. Was ist mit dem Weg zwischen den beiden Grenzstationen?  Vielen Dank für die s

Hello,I wanted yo know if reservations are required to travel form Sofia to Bucarest, in the web site is confusing.We are 4 friends that are planning to travel 26 august form Sofia to Bucarest, and we don’t know if we need reservations or if we can enter to the train with our pass.Also, I’ve read some opinions that say the train station in Sofia is a mess an it is difficult to know where you have to go or what train you have to take.If someone that has done this journey and can explain me how and answer me some questions I will be very grateful.  Lucia