Get ready to travel

This was my itineraryBrussels to Cologne - Thalys 9471 - 19:25 - 21:15 Cologne to Zurich - OBB nightjet NJ403 - 23:42 - 8:05There is a flood at Cologne Hbf apparently which means no trains are calling there. That’s ok, I can reroute via Aachen to get to Cologne.However apparently due to a strike by the Dutch railway, the nightjet Amsterdam - Zurich is starting at Frankfurt (I think). Which I don’t seem to be able to get to in time to catch it up.I’ve tried calling the OBB helpline on +43 (0)5 1717 but it says number not recognised from my UK phone.I’m not sure what to do to get to Zurich for tomorrow morning, if it’s possible. Is anyone able to work it out? Or at least confirm exactly where the sleeper is starting from at what time.

Hi!I have been travelling on interrail passes a few times and I'm still left with questions at times. I am currently living in Germany and I would like to travel to the UK and travel around England. I would like to take the train to the UK - preferably via Paris and the Eurostar. What kind of interrail pass will I need? Do I need a global pass or is a one country pass sufficient? Will the one country pass allow me to travel from Germany to the UK in one day?Many thanks for your help and I look forward to hearing from you,Sarah 

My daughter is travelling Europe at the moment and she can’t access some of the QR codes in the app for trains she’s travelling on and is having to buy new tickets that the pass should cover. She has the latest version on the app. This is frustrating and stressful for her. What can she do to fix this please?

Hello everyone, I am facing a problem regarding my journey back to my hometown. I’ve chosen a night train, which arrives at 9:50 in the morning in Munich. For that journey the mobile global pass took one In/Outbound journey, which is absolutely fine. But after that I need to get from Munich to my hometown, which is far away in the north of Germany. When I try to active any more journeys on that day, I get the notification window, that I’ve have used all my In/Outbound journeys, but it is still a travel day for me or am I wrong? It would be so nice, if someone can help me with this problem. Wish you all a wonderful summer!

I am travelling from Bordeaux st Jean to Arcachon- a journey which is included with your interrail pass- yet I was charged €50 for a train ticket. When trying to explain and show my pass/booked journey the conductor had no time to listen. What do I do?

Hi. I bought my Interail global 2 month continuous pass on 10th May 2022. What date do I need to start using it by ? Thanks. Andrew 

Hi,I lost my mobile pass, and following the answers from the other questions, I contacted customer service of Interrail.I have already contacted Interrail Facebook, Twitter, Instagram, and also opened an issue, but nobody has answered me yet and not even an automatic email has arrived. Do you know how long I should wait to get a response from the customer service, since I am traveling tomorrow morning? Thanks in advance,Saeed

Hi all, Curious if any of you had experiences using Eurostar reservations for a different date than reserved date? I wanted to buy a new one, but it is now sold out for ALL departure times. Any tips? Do you think I would get in trouble? Cheers.

Hi there,I have a mobile pass, I was trying to get some discount code in the “benefits” section, but when I enter my code it says it is invalid. I tried with differnt services and it is alway like that, is it because the pass is mobile and not a paper one?Did anyone have the same problem? Thank you all!

I took a ticket for the Rome-Munich route with a change in Bolzano through the Rail Planner App. The Bolzano-Munich train is the EuroCity Brenner 86 which leaves at 12.34 on August 1st. The only problem is that no seats are available on this train. Can I reserve a seat on the EuroCity Brenner at 2.34pm instead even though it says 12.34 on my ticket?

Hello, I hope someone can help me. If I try to make a seat reservation on the interrail website , always they said that's isn't possible. Is it possible to do it in the CFR app or website? I hope somebody can help me.  

I’ve found the train and connection I need. However, when I change the Type of Seat from Seat to Couchette (or Sleeper) Interrail/Eurrail is no longer listed as an available discount. How do I book a couchette (or sleeper) with my Global Interrail pass?Thank You 

Bought this eurail Italy pass and thought it can save you some money. However most of the trains are not included. Eventually cost me much more money. Poor coverage in Italy. Can’t refund too.  very bad experience! Really not worth it. 

Hi!i have booked a seat reservation on the Eurostar . Those tickets go really fast so I m keen to make sure I defintely have a ticket. I booked more than an hour ago, the money has definitely left my account but I still have t received any confirmation.costumer service does not respond eithershould i rebook now or wait?thank you all for your help!

Est ce que je peux voyager dans des pays, même si je dois avoir une correspondance dan mon pays de résidence, sans utiliser mon voyage de retour dans mon pays de résidence

I really need help quick because I will be travelling very soon and I paid for 3 seat reservations on the route Bruxelles midi- Paris Nord and it said I should get a confirmation mail in 30 minutes but I did not receive anything. However I placed 3 more orders after this one and got all the tickets immediately so it is not a problem of payment or on my side. the customer service is not responding for 2 weeks and I really do not want to pay again ...

Last week I ordered a pass and the payment went through. However, I did not receive any confirmation email and I have not my pass yet. I tried to contacted the help centre but nobody helped me. Please I need to leave soon and need my pass

If I buy a Euro-Rail pass, can I travel on any train without any additional costs from London to Paris, Paris to Venice, and then return, Venice to Paris to London?  Thank you!

Hi, I have a eurail Scandinavian pass and can I use it on the Flytoget's airport express from Oslo station to the airport.

hi guysCan I use a night train on outband day?It hasn t change during the run but it will  cross the border after 24:00As I understand the night travel count as 1 day. Is the same rule apllied on outbound/inbound ?Thanks in advance

I want to make a seat reservation for the train from Split to Zagreb on 16 Aug with my interrail ticket. Unfortunately, It is nog possible to make this reservation in the Interrail app. I tried doing this via the ÖBB but then there is nothing available. But when i try to do this on the website of HZPP i can still book two tickets and i see there are a lot of seats available (but then i need to pay for the ticket ass well, it is not  possible to make a seat reservation only). Can anyone maybe help? Thanks!

I am planning my first Interrail trip and am currently booking a ferry. There is a 30% discount for Interrailpass users. Condition is that the passport is shown when entering the ferry. Can I just show my Interrail app that has my mobile pass on it or how is that handled?" 

I have a ticketing and customer service issue - essentially, I was double charged for tickets. I have been trying to contact Eurail since March (over 20 emails and messages as of today - and all I ever receive are automated responses.  This is incredibly poor customer service.  I have tried email, Facebook, Facebook messenger, etc, all with the same lack of response. Is there any way I can reach a human being? Thanks!

Hello :)I bought a ticket from Lyon (France) to Barcelona (Spain). For this reservation there is no e-ticket, so I need the paper ticket. Unfortunately I made a mistake in my address so the ticket could not be sent to me. What can I do now? Best regardsJohanna 

Hi,On the app, I entered a start date of 15 August. I now prefer to start on the 14 August but I don’t see the option to cancel (as stated in the FAQs). I then added a journey on the 14 August (accepted) but the trip first day is still showing 15 August. I’m also not convinced that my trip as defined is lnked to my pass. Both are showing on the app.Any advice welcome.John