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Hello, this is my first question, indeed, it is a request for help.I have recently finished my Interrail trip and out of curiosity I went to the 'Rail Planner' application to review my route, with all the statistics.I realized that it has not been updated properly, I have visited four countries but there is only one colored flag out of four and the map shows me certain routes that I have not completed.What needs to be done to update / fix this feature?Gianluca P.  

Has anyone else had this problem? I’ve been trying to buy a Global Interrail Pass online for several days, but my payment keeps being declined. I contacted my bank (Triodos) and they say the following:“The reason the payment was declined is that the merchant’s acquiring bank did not send enough data through in the authorisation request for strong customer authentication to be performed.In the UK new legislation is being introduced to reduce fraud and as a result, you may be asked to verify your identity when making a purchase online. Retailers are having to update their systems to include specific information to card providers to enable the transactions to be authorised.Unfortunately, this has created some challenges for retailers who haven’t yet updated their systems to include the required information, which may then result in declined transactions.We have raised this issue with our provider, Mastercard, who have confirmed it would be an issue that the specific merchant would need to

My wife and I have purchased a Euro rail global pass. I was trying to  book a train from Bergen to Stockholm via Oslo. The platform sends me to Rail Ninja for the  portion of the trip Bergen-Oslo.Do I need tp pay this portion even though I have the global pass?Thank you

Who is still selling paper Eurailpasses? In particular Benelux and Rhine Pass.

Good day,  I am traveling on the NJ 469 train from Paris-Wein and I see on the itinerary that it briefly stops at several cities along the way. I assumed that a passenger is able to exit the train at any station and not ride it all the way to Vienna. Does the train actually stop and allow passengers to de-board?Thank you for any assistance you can provide.Best, Eric 

HI! As far as I can understand, website and app don’t work together so I would like to know if I can start making seat reservation (following the plan I’ve connected to the pass on the app) and later activate it, adding the ID and the date of departure. I’m asking this because I’ve linked the trip to my pass on the app, but I don’t see it on the website.Another question is the fact that I’d like to reserve seat also for my sister and I can add her as a traveler to my trip on the website, but again this is not visible on the app. So if I book the seats for both of us now, can we activate later separately the pass on the app?Thank you so much!

 I booked some seat reservations in September 12th , which cost 105euro. The fee was charged successfully but till now, I haven't received the ticket or confirmation via my email. Can you check it for me? I made two orders, the first order had issues as above, the second order was successful and had tickets delivered.

How long does it take for Eurail Customer service to provide Pass Cover Number for mobile pass?First time novice holidaying in France.  Bought 2 Eurail Mobile Pass hoping to use for the Paris - Avignon trip planned in late May.  I’m having problem reserving seats using the Eurail App or the Interrail.eu web site, or the RailEurope web site.There is just no price listed to proceed with the seat reservation.  See screen shot below from Eurail. In reading various posts in the forum, it appears having a Pass Cover Number may help to allow to reserve seats.  I emailed Eurail Customer Service some 2.5 days ago, also sent a request through this forum, for 2x PassCoverNumber for our 2x Mobile Pass, but so far, haven’t received any info from Eurail, apart from the (not helpful) generic acknowledgement email that “we’ve got your email”…If there is Eurail customer service rep on this forum who could provide me Pass Cover Number, that’d be good. thanks. I’ve already spent hours and hours reading b

How can i get a PassCoverNumber? So i can book a reservation.

Hi everyone,My bag with my passport got stolen on the Zurich-Ljubljana night train.I have contacted my embassy for an emergency passport to travel, but then the number on my passport won't match with the number on my global pass in the app.Will this be a big problem? And if so, how can I solve it? I have contacted customer support but haven't received an answer yet.Thanks in advance!

Hello,I have paid on the 5th of august reservation tickets from Barcelona to Lyon, departure 29th at 9h13. The tickets are on paper and not online. The payment is already from my account number, but I still have not received tickets. I also haven’t received an e-mail to confirm the booking, and it can not be found in my reservations on my interrail account. I want to contact interrail to receive conformation of the booking. And I want to change the address, because I am already traveling.    Who knows how I can contact interrail? Or other things I can do?Greetings,Kristoff

Hi there,I am trying to book a ticket for the superfast ferrie from Bari to Corfu. In order to get the discount I have to select the adult category 26-59, but I am only 20. When I select the young adults category I am not able to select the interrail pass by discounts. Does anybody know why? Or had the same problem? Should I just book the ticket under the adult category? I am just worried that I will have trouble when I board the ferrie because obviously my birthday date will be incorrect. I would be really grateful for some answers!Thank you, have a good Sunday 

Hi everybody, I have made seat reservations mid august for my train ride 25th of September. I have paid but i can not find the seat reservations online and i haven't received a paper ticket at my home as well. Can anyone help me out what to do since I can not contact interrail self. Thanks for your help.  Kind regards,  Stephan

We are part way through our trip and currently in Vienna. We want to spend a day in Budapest 13/9. The app indicated that we would need to reserve seats but when I go through the link to reserve it says that no reservation is needed? Should we just turn up without reservations?Thanks   

Hello!My partner recently purchased a eurail travel pass through Klook.She purchased a pass for x2 adults (herself and me).Klook send a voucher with both of our details and passcodes.She download app and created a trip. She had no issue adding a traveller with her pass details but when we try to add another traveller with my details it say the details do not match..We made sure we picked the mobile tickets but still no luck. Any help would be appreciated thanks! 

Hi there,I’m UK resident needing clarification on Eurorail or Interail global pass? There seems to be conflicting infomation on this and I need to be 100% certain on which one to purchase.Thanks in advance!  

NEWBIE.I have read that the Railplanner app may not be up to date so i wondered if I get a reservation through Interrail or OBB etc  could I be 100% certain that the times on the reservation are correct.

I am currently travelling in Italy. My pass has been working fine up till now (I've been travelling for 2 weeks) As of today, when I try to display the QR code of the pass it will not open. Can anyone help?

My greatest fear in preparing for my 2 month Interrail journey with my wife is the loss of my phone which has both our passes on it.Suppose my phone is lost but I have 2 reservations for a train sent to me by email which I have forwarded to my wife and which we can show the conductor BUT I have NO PASSES/PHONE.Is there anything I could have saved by email ( forwarded to my wife) or screenshot (also forwarded to my wife) which would be accepted by the conductor?Finally how do I contact Interrail to get our passes transferred to my wifes phone. Can I ring them or twitter or whatsapp or email?Many thanks.

Hi everyone, My boyfriend and I are from Belgium and we bought a global pass to do two trips (4 travel days) in one month. We already went to Italy and back. We had to use our inbound and outbound trips because the app recognized it like that. Tomorrow we want to leave for France with a TGV and we already made the reservations. We don’t have an outbound/inbound journey left and I want to buy a ticket separately, but does this mean that I have to buy another ticket for the TGV until Paris? Because then we have to make an extra reservation on the train and that is quite expensive. Is there anyone with the same experience? Thanks a lot for your help! 

Newbie. Not used mobile pass yet.I have read Interrail APP train time is not always correct/uptodate.If I plan a trip say paris to berlin and then on day of trip i convert the trip to a journey (i’m not sure exactly how this is done but it seems i just hit a button on the trip to convert it??)  what happens if the interrail app has the train time wrong.How do i put in the correct time/train if the interrail app has NOT got those details.Many thanks for your patience.

-I have a Interrail One Country Pass Germany.-I am both resident in, and official citizen of The Netherlands.I want to plan a trip from Hengelo (NL) To Berlin (GE) on September 14th. But when I try to make a ticket with the app’s QR slider button, it says “Your pass isn’t valid in some of these countries”How can I solve this issue? I’ve read you should be able to travel in your home country. My ID number which i entered in the app is from The Netherlands.The only clue I have is that the ID number is blank on the Order overview of the website. I haven’t found an option to add this, but my ID number DOES show up in the mobile app when i go to my pass details.Also, I logged in on the website with my Google account on which I bought the pass. I couldn’t log in with google at community.eurail.com so im here with my Facebook account. Might be relevant.No ID number mentioned on website 

Hello, no trains come up when i search the schedule for travel from Madrid to Barcelona on December 31, 2022.  are trains running new years eve?  if yes, when will the schedule be posted?  thank you for your help.

Mi nombre es Jose Luis, mi primer viaje INTERRAIL lo he realizado en agosto de 2022. Mi primera impresión de la aplicación de interrail fue que me encontré ante un nuevo lenguaje: "Mi pase, mi viaje, planner, vincular tu pase, reserva de trenes, crear tu carpeta de viaje, pase interrail global, pase de un país, pase móvil, pase impreso etc…”. En el fondo es un lenguaje muy sencillo pero si nadie te lo explica te surgen dudas a la hora de interpretarlo. En este blog intento traducírtelo de la forma más sencilla y amena posible. Solo haré referencia al "pase movil" porque es el que utilizó para este viaje.Mi blog es: vianovatojes interrail y este es el enlace:  https://vianovatojesinterrail.blogspot.com/2022/09/vianovatojes-interrail_4.html

If travelling as a couple is it easier to have both mobile passes on 1 phone or would you advise 1 on each?  I know it's not possible to have them both on 2 phones as back up unfortunately.  What problems have other couples travelling together encountered? Any advice gratefully accepted.