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I made a seat reservation for EuroStar that went from London ST Pancras INT to Paris Nord on 20 August 2022, 20:01. However, the train was cancelled due to railway strikes in the UK. I contacted Eurail for a refund, but they told me I needed to contact Eurail since I made I reservation here. When I checked my Order on the website, the system stats that I can not get a refund... I do not understand why I am not elidgible for a refund. Is there a way to contact customer support directly?

Hi all,I am planning on traveling through France with a one country pass. Do I need to activate my pass before I can make sear reservations in France or can I also make a reservation with a deactivated pass? Cheers,Martin

Just wondering...does Eurail Globe Pass cover rides between cities within France and Italy at all?Does the Global Pass give discount on attractions or just the pass of specific countries give discount?Many thanks! 

i bought the pass from the browser, then i added it to the app and went to create the trip on the app. if i go back to the browser to book the trains the trip that i have on the app doesnt appear but an other one that was automately created is there. can i buy and book the train even tho there trips are not the same or i have to find a way to solve this?

The train I made a reservation for got cancelled by Thalys and I received the information per email that I can get a free exchange or refund. The train departs at Amsterdam Centraal on the 15th of September and goes to Paris North.When I want to cancel my reservation, I would only get back 75% of the reservation costs and the database still shows this train even though it got cancelled, so I assume that is why I am not able to get back the full cost yet.I already sent a request to the customer service two days ago; however, I can’t estimate how long I must wait for a response. Since this is a popular (and pricy) route and requires a reservation and there is less than a month left, should I already make a new reservation for an earlier train and then hope to get back full refund later or should I just wait for customer service to reach back to me?Other suggestions are appreciated as well! :)

hi we are travelling from Venice to Ravenna in October by train using our Europass can anyone tell me can we use it on the local train with Trenitalia between Ferrara (our change ) to Ravennathanks 

Hello I am trying to book seat reservations but am unable to proceed to Traveler Details in the checkout.  The Traveler Details button is available and clickable, but nothing happens when I click it.  I have all fields filled out properly.

Hi! I want to ask an information about night trains. If I think the night train at 10 PM and I arrive at my destination the morning later (for example at 9 AM), I’ll need to use 2 days of my global pass?

Hello!    if i start my 2 month global continous pass at 8 PM . It will end at 8 pm in two months? thank you

A friend of a friend traveled by Eurail and told me that when you leave a destination you cannot pass through it again during the trip. Example, on a Milan/Bologna/Torino trip, leaving Milan and going to Bologna, I could not go back to Milan and then go to Torino. She said it works like a cycle, where you have to start and end in the city you started in without passing through it in the middle of the way. Can you please confirm if this is true?

Is it possible to use sleeping car woth mobile pass? Because usually, the passenger has to leave the ticket at the crew during night, but impossible to leave mobile phone.

My group of 6 people are traveling from Germany to Switzerland to Italy late September and early October this year. If we buy the Eurail global pass do we need to buy tickets/reservations on the various trains or can we simply show our Eurail pass and board any train during the time period we purchased the passes for? This is all new to us, and we appreciate the help!

Hey,we wanted to reservate the train but is not possible on the interrail Website and also not at a trainstation. Does anybody know what to do? thank you very much!!Anna

Hello i dont speak very well in English. Im French i have a big problem now immediately.I have 2 trips left to use on my 7day 1 month pass (trip 6 and 7)I have already used the inbound and outbound to go to Denmark from Paris on trip 5.and now I'm on the train to go to Toulouse from Paris and I can't register it on my passi have a message who say « It looks like you've used your outbound/inbound journeysyou'll need to buy a separate ticket to make this journey »how can I associate my trip with my Pass please to obtain the QR code that I must present to the controller?the controller asks me for a high fine for me and my 3 children who are traveling with me.Thank you for your helpmy email address if you have an answer claude.blazquez@orange.fr 

Hola! tengo un pase movil, es posible cambiarlo por uno impreso? gracias

Hello i‘m traveling with bike on the train with the britrail pass  . Can i activate my Train on the same day ? I have to check which train i can take my bike . Kindest Pollux 

I want to travel to Capenord from Stockholm, can you tell if there is a train to the north?  

Hello,on sept 4th i need to travel from Leipzig to Carcassonne and on sept 18th i need to move back from Lleida to Bayreuth. I do not have a smartphone with me but I don’t have the time to wait for the printed pass to be delivered (it would be delivered before sept 7th). Is there a possibility to print the non-mobile pass by myself?Thank you very much!Vincent Kokot

If I purchase the paper pass, can I still use the mobile pass?  My concern is where there may be issues that at some stations they can’t use the mobile to scan our passes, or if I lose my mobile; so it would be preferable to have paper in these instances.

I just joined the group and I can’t seem to find:How does one save a trip using the “plan your trip” option on the website?That would allow me to plan different routes before finalizing the trip. Ideally, I should be able to save each trip and give a name to it along with the cost details and notes etc..Thanks 

¿¿ Cómo se puede añadir el viaje de tren al pass si aún no están disponibles las fechas de los trenes ??  

Hi community,I have tried everything to get an answer to this problem, so I hope I can finally find my answer here. 1. In the app, I created a trip. When I added my pass, I suddenly got to see other schedules in the planner. Is this because of adding the pass? Because on the website I still get to see the old schedules? Can I use that too? Or is that not allowed with my pass? (I have the Global Pass)2. I am travelling together with a friend, so I created a trip on the website and added her pass to it. I can't do anything else with this trip. How can I link travel to this two-person trip and make joint reservations? I really hope you can help me! 

Hello from Zermatt. I have plans to go to Como tomorrow with my Eurail Global pass. Ideally 11:13 from Zermatt through Visp, Domodossola, Locarno. No problems there. But my confusion is that the Visp-Domodossola leg requires a reservation, and no site is letting me do that, be it Eurail or OBB or anywhere else I can see. Have I waited too long and they're just sold out? If so does that mean I am unable to take that train at all? Thanks for any help.

Hello, I have to book a ticket from Bozen to Munich with the EC 82 . The train is fully booked for the 2nd class.My questions are:I have a 2nd class global pass, may I face issues if I pay additional price for 1st class Even if 2nd class is fully booked, OBB website forces me to buy this € 10,00 reservation . But I don’t get for what I should pay if I don’t even get a seat.  The eurail/interrail website doesn’t tell me I have to reserve something for this route.I attach the screenshot 

URGENT Dear all,According to the website it would cost only one travelling day when boarding a train before 23:59 and not transferring after this time. However when I try to plan a train ride from Budapest to Prague the app shows the exact opposite. This direct connection departing at 19:40 from Budapest and arriving at 08:42 show a +1 travel day between brackets. This is not the only occurrence !! As you can imagine I am very disappointed by this, seeing that I wanted to maximise my traveling days by travelling over night. Moreover my (and my fellows) trip was planned keeping in mind that we could use over night trains using 1 travel day.  I was hoping you could help me understand this. Kind regards, Fabienne van Puijfelik