Get ready to travel

Hello everyone, Just a week until I start my interrailing trip on the Mediterranean route.  I have been trying to do some seat reservations ahead of time. My main question was just if anyone can explain the process of booking at train stations?  just wanted to make sure it was relatively straight forward, as I’ve not be able to find any information about it on here.  thanks Lucy

I lost my Id card. Can I change the ID-card number on the ticket to my passport number?

Hi Everyone, My name is Dante, I am a newbie to travelling by train and I am looking for some advice on an upcoming trip. My friend and I did not realize how far in advance we were required to book our reservations so some of our trains are full. Additionally, we are coming from Canada, and therefore will not be able to receive paper tickets on time which is the only option left for us on our trip from Barcelona to Paris on August 10th, 2022. I have seen a lot of advice to call SNCF, however I am not able to call since I am from Canada. I have also tried booking it through their website alone but it would be an extra 200 euros or so, since i am not sure how to connect the Eurorail pass that we have purchased. I have looked through a lot of the advice and am having trouble figuring it out. Would anyone be able to help? Thank you so much!Dante

Hello,Can someone help me.I am not able to book my passenger’s seat reservation for Paris-Lourdes-Paris.We already purchased Rail Ticket via Rail Europe,then seat reservation via Eurail pass.But upon inputting some details, the next process doesn’t proceed. 

We just arrived in Lisbon and wanting to travel to Lagos. We’ve noticed they have automatic gates/barriers at the train station and don’t know how to get past them using our mobile passes? Does anyone know? At the train station we are at (rossio) they don’t have anyone supervising the gates. Any advice is appreciated! 

Hi all,I saw an offer for an interrail ticket on another website, they couldn't go themselves and are selling their ticket for a discount. They told me that their name will be on the ticket but when I activate the ticket, I can place my own information on it and won't have any troubles with it. Is that true? Can you change the information on the ticket? With kind regards, Sharlo

Hello everyone,I am starting my interrail journey tomorrow and I noticed my year of birth in my mobile pass is wrong. I texted customer service via form on the web, thru Facebook and email as well. I claimed it is urgent since I leave on 8th of August 2022, but still with no respond. I am kinda panicking tho.What am I supposed to do? Thank you for your advices. Have a lovely day.

Today It's me and my girlfriend First day of travel and she broke her phone. We have two mobile passes, She had Hers on her phone. We have our next train on thursday. We are making a desperate attempt to fix her phone, probabily waisting more Money (even the tech guys said it's not sure It Will be fixable). In the meantime She contacted customer service to ask them to let them upload her pass to my phone. We contacted customer service via facebook, and the bot literally said "Done! You should receive a confirmation email in a moment, then just wait for one of our agents to get back to you.". It's been two hours and we didn't get any confirmation e-mail. Please we are desperate, we don't know what to do. We could lose hundreds of euros and be forced to put to waste a 20 week interrail. What can we do? It's not Fair, we should Just be able to buy a new phone and upload the pass

Hi! A while ago I made reservations for the Nightjet to Basel (train NJ 403).I want to activate my mobile pass and ‘compose’ my trip in the app. The only train I see (for same departure, arrival etc) is IC60403. It's the same train but I suppose for the seats instead of couchette? Can I use this train number in the app and if I am checked is it ok if I have a Nightjet/couchette reservation myself while there is an IC train in the app planning?

Hello, I lost my ID Card and I'm traveling tomorrow with interrail. I have a copy of my ID card on my smartphone, is it enough? Otherwise, could I change on the app the number of my ID card? Because I could enter my residence card. Thank you for your answer

Yesterday I experienced troubles with a place reservation. I got a message on the website of interrail my payment wasn't successful so I retried. However later that evening I notified I did make 2 reservations for the same train and consequently paid 2 times. As the travel is already today I couldn't cancel the second reservation.After many troubles - it is a real challenge to contact interrail - I found a mailaddress  and explained what happened. However I am very worried about getting a refund, and these reservations weren't cheap. Did the same problem happen to anybody else and did you get a refund?Thanks for sharing experiences.

Hi! I am a first time travel with Interrail. I bought the Interrail pass through Interrail.se (Official Partner), but when I tried to reserve tickets through the app they can’t seem to find my Interrail pass…  what should I do? I tried emailing costumer service but I understand they have so much to do.  is their someone else that can help me?

I have been trying for days to book my reservations on trains that require them, but the screen will not advance beyond a certain point, either to Traveler Details or to the payment page. I have asked for help, but no one gets back to me, and I fear that they seats will be gone.

Hey guysI can't pay for my seat reservation. I joined all the travelers to the trip, but at the last slide, the "proceed to payment" button is blocked. After waiting 10 minutes, I tried to create a new trip, but I can't add trains. In fact, those resulted all already booked: this is quite impossible, every train at every hours at everyday were already bookedThe customer service hasn’t answered me yet, so i’m basically stuck, what can i do? what could the issue be?thank you for patience :)

hello, On our way back to Belgium from Sweden. but but, the battery of my phone has problem and is about to die (first time it does that). How can i transfer our 4 pass (we are 2 adults and 2 children) to the phone of my husband? At the moment, our 4 pass are on my phone and since we have still 6 trains to take in 2 days, i m afraid we will get stucked. i need help! thanks a millionplease  reply on xxx@gmail.comBestCecileModerator note: Email address has been removed

Is there a number to call, if I have any issue that the ChatBot can‘t fix ? 

Dear Interrail community,I read in the news that Spain plans to make their trains free in September.As it happens, I am doing an interrail tour through Spain late August-September.However I was not able to find out if the trains are free for foreigners as well (I am from Austria). Does anybody know?I already booked & reserved all of my trains for my journey, however the free September would be convenient for me anyway because then I can make a few spontaneous day trips without using my pass.

I don't quite understand the the outward inward numbering, is 0/2 no journeys 1/2 one journey and 2/2 means your final journey

Hello,I’m trying to make a reservation through italiarail. However it seems like I need a passcover number for the reservation. I can’t seem to find it anywhere in my mobile pass, and I don’t have a paper pass. I need to make this reservation urgently since there’s just one seat available. Thanks :)))

Hello, Arriving at DFDS terminal Copenhagen by ferry, need to get to Copenhagen central station. There is a train station very close to the terminal: Østerport St. Interail app only know one (!) Train station in Copenhagen. My question: Can I use my railpass for this 6 minutes train from Østerport St. To Copenhagen central. Add it manually? Problem is can't find train number via DSB app, just says 're' trainAnd/or: seat réservation needed? Then it's off course better to pay for a shuttle bus     

Hi! If I use my outbound/inbound trips at the start of my trip (e.g. home country is UK I enter UK via train then leave UK via train), then does this finish my 3 month pass?  or can I continue to travel for 3 months on that pass but just not enter/leave my home country on the pass?  Thanks in advance! 

My husband and I will travel to Germany in Sep-2022.  We purchased a group German mobile rail pass, we plan to travel together through the whole trip.  I have a few questions.1). Can I only activate the pass on my device?  He doesn’t want to activate the pass on his cell phone.2). How can I add his info on my device?3). I already activated the pass on my cell phone with my own info without adding any trip plan yet, is it ok?I do appreciate your help, thank you very much!

I’m from Canada. I want to travel interrail and stop along the way from Latvian, Lithuania, Poland, Hungary, Bulgaria and Greece. I’ll travel for 2 weeks.  Is there a problem from my only Canada passport?

Hello my name is Paloma, I am travelling  with 5 friends. Our problem is that we wanted to take a train from central Amsterdam to Berlín and it has belen cancelled . We have called the station and they have told us that the problem is from Interrail. What other alternatives do interrail give us? What should we do? Thank you 

Are there no direct TGV's Barcelona - Paris after 10 december 2022??