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Hi,Unfortunately, I cannot make the trip and have to return my paper pass. The refund procedure on the website also worked well, I received my refund number and now only have to send the ticket, but I now have two different addresses. For days I have not received an answer as to which address I should send the ticket to.There is the return label that came with the tickets, with the address:Eurail. B.V., Int. Business Return Service, I.B.R.S./C.C.R.I. No.7, 3500 ZA Utrecht (NL).However, on the website I was told a different address after the process was completed:Eurail. B.V., Pass refund, P.O. Box 2338, 3500 GH Utrecht (NL)Can you help me? I have to send the ticket by tomorrow.David

Hi there,I've been trying to book a nighttrain from Prague to Budapest for some hours now… Everytime i'm about to make the reservation, i get the notification ‘Ticket Type is changed to paper ticket'. I dont understand it…. i have a mobile pass so why does it keep changing to a paper ticket?? Do i really need a paper ticket for this train? Can i trying booking elsewhere so that i have a digital ticket? Please help me out if you can :)Julia

Hi,The details below the QR-code of my pass only list my outbound journey, not the ones I added after that, which are all listed under My Trip. Is this how it's supposed to be?Thanks!Rutger

4 ‘seniors’ traveling across Europe for 30 days Bucharest to Glasgow - first class or second class?TIA

At last after 2 years we get to use our pass.Plans made moths ago  reservations via IR, Oebb and DB as soon as available and app tested and disabled until today.Flew to Catania from UK and 2 nights in Syracuse. Printout of reservation for 1010 for Syracuse to Salerno in hand and passes activated. Journey added from trip.We boarded and set off on time. Ticket inspector scanned passes and looked a bit lost. Came back with colleague and asked to see tickets again. Started to reopen app and then he saw the reservation printout on tableImmediate calm and off they went.Highlight was the last boat train crossing in Europe.8 hours plus and arrived bang on time. 

I booked a seat reservation on the Eurostar for 13th September. When do I have to enter the matching rail trip on the Interrail app at the latest?

I accidentally booked my trip to the country of residence abroad.  can i change this

I booked a reservation for 6 of us from Barcelona to Paris on 4th October at 9.10.  It said 'thankyou we are processing your order' and that it may take up to 30mins to receive it in your account.  Well it processed the payment of AUD $336.41 however I never received any confirmation email and the reservation doesn't show up in my account at all.  So it seems there's been a glitch and I've paid for 6 x reservations I don't have. What should I do?

Dear Interrail Community,Me and my boyfriend gonna start our first Interrail tour tomorrow. We took a flight to Istanbul and wanna go back to Germany. He has a 5 days global pass. The problem is now that it seems like he lost his first travel day (outbound) because he is not travel outbound just inbound. Is there a possibility to use this valuable ticket for a trip outside of the country of residence? Hopefully I was clear in my description. I tried my best to find the answer in the community questions but couldn't find that specific case.Thank you for thinking with us! Kind regards from Istanbul

Hey!I had won an interrail ticket through DiscoverEU. I would like to travel to Istanbul and had already arranged my first few reservations. From Brussels to Videle I have been successful: sometimes through a detour, but that doesn't matter.From Videle (Romania) to Halkili (Turkey), I can't manage to book tickets or make reservations via the app. Since this didn't work, I tried to book a new ticket through the Romanian site, but that caused a lot of side issues. According to the booking, I would have to pick up my ticket at the station itself, but then when completing my payment, I also have to select a station, which does not list 'Videle' as a 'pick-up station' at all. I also can't get contact arranged with the country for the service.Is there perhaps a way to solve this, or to avoid the country of Romania and get to Turkey via a detour, starting from Brussels South on September 1, in the evening, towards Istanbul (pendik) or (halkili).Kind regards,Semih  

We are traveling with a group and I imported the shared trips into my mobil app (IOS v25.0.0). I have activated my pass and it is connected to my shared trip. When I go to trips, it is empty, I do not see the shared trips. Am I doing something wrong? My friends on other devices do see the shared trips.  Marjelle

Hello train lovers! I have an Interrail Country Pass for France and wanted to make a seat reservation for TGV Valence-Brussels. (last part of the trip) - From all information I understood that this train is included for the Country Pass France, but the system does not allow me to book seats to Brussels. Only to Lille.How does this work? Is it included or not? Do I need to buy an additional ticket and if yes, where and how?Thanks! 

Hello Yes, I’m aware of all the RENFE tips and advice and I have found away to make my interrail reservations. I have been waiting for the last journey I need to reserve to come online and have been checking the RENFE site every day. It just became available today (travel in mid/late October) but says that the train is full already. Does anyone know if this might be a system gltch (ie it might clear up and reservations become available) when things are first put online?  

Hi, please can you advise how to book the ICE 9574 on 23/08/2022 from Stuttgart Hbf to Paris Est at 10:53am and arriving at 14.05pm. The interrail app is showing an error message and when I go to book on the SNCF or DB it’s showing at around €300!I also tried to book the train at a Swiss station but they couldn’t book it either. Plus they say this problems happens all the time (not great for young travellers who are trying to get home). I know I could purchase the tickets from a German train station but this is TOO late and there will most likely be no seats left.  Lastly, if I am not able to get a seat reservation for myself and friend can we still get on the train? Or do you HAVE to have a seat reservation?  Many thanks, Jess 

My husband and I are on a Carnival Great Britain cruise that will end at 5 am, Sunday, 8/21. Under my trips on the Eurail app we have tickets for our trip from Dover Priory to Paris at 09:49, arriving in Paris Nord at 15:47. I paid for reservations online last night for Dover to London, but did not receive an email receipt. I tried to make reservations for London to Paris at 12:31, but the website I was on said it was impossible!!! I need help!!! We have hotel reservations in Paris on 8/21. Also, on 8/12 I had a trip for 2 set up on Eurail to go from London to Dover priory, but we didn’t go or use that day on our Eurailpass because I had forgotten that I had already paid for a tour bus to take us from London to Dover. Did we lose credit for that day because we didn’t go? Also, I paid for reservations for that trip and, like the current situation, I never got an email receipt for those paid for reservations, either!

So I’m very confused about why the schedule I look up online, or on my app, don’t match up with the train station schedules. Trying to get from Madrid to Avignon, see the routes, trains on my app and online..have to make a reservation, we go to the station, and the guy at ticketing says he can only get us to Girona. Makes no sense. We accept the ticket, make the reservation and leave. Get back to our room, see the same trains that will get us to Avignon, and just plan to go to Girona, and go from there. This is the second time this has happened. Why don’t the schedules match? 

Een maand geleden heb ik een interrail globalpas gekocht voor een treinreis van Etten-Leur naar Rome. Mijn reis staat in de app. Het lukt niet een slaapplaats te boeken op het stuk van Muenchen naar Rome. Kan iemand mij helpen? De reis begint op 1 oktober.                     Alvast bedankt 

My boyfriend is 27 today but will turn 28 before we plan to travel, which is why he wants to buy an adult ticket (and not youth). However, the website says the age does not match the ticket type so we can’t continue, how do we solve this?

Hello! This is my first post here as I will soon be in Istanbul and I’m wondering if anybody knows whether the night train from Halkali station is running to Sofia Bulgaria. The Interrail/Eurail website seems to imply that it does however I cannot find a schedule and I read a bloggers page that said it wasn’t running due to Covid (but the page hadn’t been updated in awhile). Thanks in advance!James

Hi there! I am currently travelling, so this is really urgent. I just recently moved to Sweden and when I bought the rail pass I still had my address in Germany. I would like to change my pass address to Ritarvägen 8, 16831 Bromma, Sweden.Could you please help me out? I would appreciate your help :)I already opened quite a few tickets on Zendesk already. Please excuse the spam, but I am wasting money on tickets.Best regards,Johannes

Hello, I have already booked a ticket for a ride. But now my cell phone does not work. Previously I made a screenshot of the ticket and the connection and I can view it on my laptop. However, I don't know how to book my trip back without the cell phone. Can I log in with my account on another friends cell phone and book the trip for myself? So I can have the screenshots back on my own laptop?  

How long does it take on average to get a reply from customer service? 

 Urgent help needed - I am travelling this morning 19.08. I’ve lost my phone with my interrail pass activated there - I need to activate it on my new device. I would really appreciate if you can help me asap with a pass transfer on my new device, I am currently boarding the train to France and will then continue my journey to Italy - I have all my seat reservations ready but I can’t access my interrail pass. Please let me know asap. Many thanks,Andreea 

What happens if my train is late and I don't get my connecting train. Can I add another ticket on the day if I take a different train?For example an ICE for another or an ICE for an RE?

Hi there!! I’m Sanne and in 2019 I won a DiscoverEU Interrail pass. This year I am going to Sweden using the pass and my friend wanted to join me so he bought the same pass as I have.  To get to Sweden we need to book some seat reservations. I added him to my trip after reading some community q&a’s. But now I still can’t book. I can book all the reservations for myself, but not for him or us both. It says they’re not available when I try to book them yet I can book them for myself alone. If anyone knows what to do, please let me know