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We want to travel from Zagreb to Split on the 07:35 train on 2nd July. In the Interrail reservation tool it’s saying reservations are required, but it won’t let me make a reservation. I get the same message if I search for the same journey on different days and at different times. Does this mean all the seats are reserved on all the trains?! Or will I be able to reserve seats at Zagreb Station when we arrive a couple of days before? Thanks for your help. Below is the message I’m seeing:Prices unavailableNo price results were found for this connection. It is possible that all pass holder seats are sold out. Please try searching for another connection or check 'More information' and try other ways to book this seat reservation. If no pass holder seats are available anymore you need to buy a separate full fare ticket to board.

I am a French citizen but who moved to Switzerland to live. France is entered as my residence country on my mobile pass, and I should be travelling by the end odf the week. I would like to change the residence country as Switzerland. I haven’t had an answer from the customer service. Can anybody help me or does anybody know what I can do ?  Thank you so much ! 

Hello, I booked my Global Pass, but as the website was down, I wrongly entered the country. I am living in Spain and have the legal document.  So, kindly guide it  how to  change. I have already contacted the customer services.  Regards

I bought one youth and one adult monthly global pass on 50% sale, it is not possible to return, I was informed about that, but does anyone know if it is possible to change the name of the passanger? I can´t go

Hi there,I booked an interrail pass during the flashsale yesterday and have the following problem now: I was going to buy two passes, one for my friend (the one-month pass) and one for myself (the-two months pass). Apparently I was too excited and accidentally booked the one-month pass for myself instead of my friend. I am aware that sale passes are non-refundable, otherwise I would have just cancelled and bought both passes with the correct names.But I have read that customer service can change incorrect information on the pass before activation so I assume this includes the name? Does anyone have experience with this? I’ve been waiting for an answer from customer service about this and have no idea how long this will take. It’s a little urgent as the sale ends in a couple of days and now I have been waiting to book the two-months because I first wanted to be sure that I can get the name changed on the pass I already booked.Please help!:D

I want to go from Madrid to Toulouse. It says you can book a reservation by calling 72 hours before the train leaves until 24 hours before the train leaves. I will be stuck in Madrid if I can not get a reservation. How likely is it that I can book this train? Or will I get stuck even if I call 72 hours beforehand?

Dear Community, I bought your ticket for traveling around Europe. So I had planned my trip and booked seats in trains. But unfortunately I didn't add my friend Terezie that I was supposed to travel with.  Is there some possibility to add her seats to mine? or could you help somehow? Thank you for your help. Sincerely Tereza

En los trenes que figura "Reserva de asientos no requerida" cómo funciona? Puedes entrar sin hacer ninguna reserva? es por orden de llegada? La entrada al tren está asegurada? 

Buenos días, En septiembre voy a hacer un interrail a Italia. Mi pregunta es que si con el Global Pass y saliendo desde Barcelona me contaría como día de viaje o contaría como viaje de entrada y salida. Es decir, si el trayecto: Barcelona- Milán- Florencia- Roma- Milán- Barcelona, contaría como 6 días de viaje?

Hi there, I have reserved tickets from paris to barcelona and they are paper, so they are sent to my house in Australia. It looks like now I won’t be in australia when the tickets arrive, so I was wondering if it’s possible to divert them to my AirBnb address in Paris? It appears PostNL hasn’t received the shipment yet, so I’m hoping there’s still a chance. PostNL said to ask the sender to redirect, but it looks like Eurail aren’t responding to questions quickly enough… What can I do? Thanks in advance,David

Hi, we are a group of guys who won the EUdiscovery passes and are planning to go for an interrail with some friends who don’t have them. Do you know if planning the trip and booking trains together could bring us any problem?

I ask one more time🥲I bought mobile pass and switched my first name and last name. For example, my name is Jenny Kim but I wrote ‘Kim’ in first name and  ‘Jenny’ in last name. That doesn’t match my passport nameIs this a critical problem?I sent an e-mail to the customer service team but they didn’t answerPlease help me

I’ve lost my paper reservation ticket for Barcelona to Paris.I’m not getting a response from Interrail after contacting them over 2 days agoI have the Interrail booking number on my app showing it’s paid. I tried the SNCF office in Cannes but they cannot find me in their system I’m going to try Renfe when I get to Barcelonait really shouldn’t be this difficult in a digital system…

I made my seat reservations yesterday through the eurail website. I can‘t See my reservations in the reservation overview on the app though. And I didn‘t receive a confirmation email either, just my paypal bill.

I wish I’d bought reservations for all French express trains, even trips where the planner makes it uncertain if one will be needed. I had to buy separate tickets because all the Interrail reservations were gone, even though there were plenty of places on the train.Seems like a bit of a scam…it adds a lot to some journeys as the reservations are for each leg.

My group and I received the interrail pass and we try to plan our trip so we can book accommodation and etc. However, we could not find connections from Lisbon to other destinations in Europe. We have already tried Irun, Hendaye and Madrid, which were the ones recommended for us to start, but it always appears as unavailable. At the stations we are told that there are no trains outside of Portugal.Can you give us some kind of tip or place to go?

Hi,I am a uk resident.I want to buy a 3 month interail pass.My first Journey is going to be from london to Germany between 1st June to 5th June.Then I want to travel again from london to Amsterdam from 15th June to 18th June And then in august from london to Paris.Am I allowed to take multiple journey in an out of my residence country for different trips in a different point in time ?

Hello!I’ve had a look on threads but most of them are for other types of trains!I have a interrail global mobile pass and I’m travelling from London to Amsterdam with Eurostar, with a change being with Thalys at Brussels.While I was booking/reserving the seats it was saying that I need to print it at home?but I’ve received both of them via e-tickets so do I not need to print them or do they need to check it alongside my interrail pass on the app? Thank you :)

Hi, we’re going to Eiffel Tower-Paris from Milano Centrale this month, any advice which station we could off nearby?

If I buy a continuous pass for one month and name a starting date, is it ok for me to make my first trip after the starting date (though within the month of validity)?

Hello all :) I was wondering if you can help me please? I am looking to print my digital pass. Is this possible? In Montenegro it seems as if they won't accept a QR code. We are travelling to Belgrade this evening. Basically I would like to make my E ticket into a paper ticket. Also do I need a seat reservation? My wife and I have a first class pass which we have been unable to use so far. Hoping this changes today!

Hi,I seem to have a pretty big problem with my Eurail. Basically, most of the train journeys I’m interested in taking don’t show up when I search for them on the app. They do, however, show up on the website, but it appears I can’t add them to my pass from the website. So, to book a seat for my upcoming first journey of the travel (from Madrid to Ronda, on the 10th of May, at 3:05PM), I added the trip manually to my pass on the app, copying the information from what I saw on the website and triple-checking that it was accurate. I then went in person to the train station (Atocha, in Madrid), as instructed by Eurail, to try to book the ticket, but was told there was no way for them to book it because my manually-entered journey had no QR code. (After I add the journey to my pass by toggling the little QR code icon, I go to “My Pass” and click on “Show ticket”, but it says “No ticket for this date”.) Does anyone know why that’s happening and what I could do to fix it? I tried to ask Eurai

Hi,I made a reservation for a trip from Paris to Turin for next Monday 25/07, my money was taken but I did not receive any ticket or confirmation email. It’s been a month that I try to reach the assistance but I had only one response, asking me to give my reservation number, I answered that I did not have any, as I had mentioned but now I don’t have any news.So I wanted to book the trip again, but now it is unavailable on the website.Do you know by any chance if there is a way I can get that train on next Monday ? Or get the assistance to help me ?Thank you for your help,Léone

I followed the advice of AnnaB: It can be wise to make a test just to see that everything works etc. So I connected my pass to the app. and activated the pass with a date well in the future, in this case 9 Apr 2023 and immediately deactivated it. It seems OK, however if I look in “my Pass” I see “activate this Pass by 9 Apr 2023”. Is this correct or usual info? As first-time-user of mobile pass I can still activate my pass on an earlier date? 

Hey everybody I'm in Valencia till Thursday and then in Barcelona till Saturday.Maybe there's somebody want to doing some stuff together.Looking forward to meet you! Dustin