Get ready to travel

Hello, I have just noticed that the date of birth is incorrect on my interrail pass which I just bought and I am about to start travelling in one week. I've already tried to contact with the customer service via chatbot and online submissions however there is no reply …Who else should I contact to correct this?

I cannot activate my mobile pass using my passport number. I need to travel tomorrow.

There are 4 travels going together and we all have our passes activated on our own phones but we want to easily add the same trips and trains. Is there an easy way to do this or do we all need to add the trip/trains individually? 

I think it's very wired that I submitted the delay compensation form (https://www.eurail.com/en/help/delay-compensation) twice but nobody came to contact me nor did I receive any compensation. I'm wondering if I can find someone help me here.

Hoe kan ik een reisdag, gepland, activeren? in my journey staat niets dan alleen de reisnaam.klik ik hierop, dan zie ik mijn reis, maar NO Journey added.hoe kan ik ik mijn reis  geadded krijgen?

Is the global ticket transferable to another person? I have already bought the ticket but cannot use it and would now give it away to a friend, is that possible?

Hi guys, my friend and I have a seat reservation for a train, but since we arrived in the city we realised that it is too early for us, as we still would like to enjoy the city. Do you think it is possible to change the time of the train but keeping the reservation?

Hi there,myself and my fiancé are looking to travel in 2024 for our honeymoon, are we able to buy the flash sale tickets just now and save them for then?  hope you can help.

I'll be arriving sunday at 5AM in Padova but don't know how to spend my time until I can access the adress I am going to (surprise visit!) I have a huge backpack with me so I don't think I'll be allowed in anywhere/IDK where to safely store my luggage before I venture out into the city. Does anyone know places or a strategy I can use? I'm also parttime student so maybe I can enter study rooms or the university library?Thank you in advance!

I urgently need to change my country of residence as it was incorrect when I purchased the Global pass 1 month. I am due to activate my pass on Wednesday 13th June (in a day). I have contacted customer service multiple times with no answer and am getting nervous. Please could this be flagged. 

I cannot find the PNR code for eurostar ticket in my email. The email says it can be found under the train details, but I didn't find it.

Hello, I am traveling at the end of September to France, the Netherlands, Denmark, and Sweden. I will spend the most time traveling between several destinations within France, particularly Paris, Reims, and Strasbourg. Does that mean I need to buy a separate pass for France AND another one for multiple travel days between different countries?

hi - it looks like if i havent activated my pass yet then it will be simple to get a refund. but the boioking platform then offers choice of additional refund protection for 23 euros. Do I need to get this extra protection or is an unactivated pass still ok to get full refund? Im worried that i might book my pass and then find that i cant get the seat  reservations i need (espesh for eurostar) -am travelling in october o hoping its long enough away but in cae I wanted to have the back up of a refund..thoughts welcome! thanks! :)

Bonjour cher Interrail,Planifiez un voyage avec toi n est pas facile, voire impissible.Tes horaires sont aleatoires, ne correspondent pkus avec ce que nous avions prevu, heureusement que j avais planifié il y a qualques mois parce que depuis peu tout les horaires ont changé…Nous sommes obligés de nous rendre sur toutes les societes de transport dans les pays ou nous allons…Je voulais savoir, quelqu un lit tout ces posts ?Vous vous rendez compte du bordel que represente votre planificateur ?Vous comptez faire quelquechose ?Reveillez vous.... 

Hi, I’m trying to reserve a train to Poland in september, but it says that all the seats are already booked. What do i do?

Have two passes starting Sep. 10. First train is from Geneva at 9:15AM but when I tried to get seat reservations it only showed from Noon. Should I get those or is it for a different train or am I trying to get them too early or what is going on? Thanks in advance

We are going to Europe in September (for 30 days) and will be visiting 8 countries (Amsterdam, Belgium, London England, Paris France, Switzerland, Austria, Italy, and Germany). We plan on 8-10 travel days via train during our trip.  Questions:which train pass is best for us to purchase—Eurostar/global mobile pass or global mobile flex pass? We will be moving around every 2-4 days.  where is the safest/best online site to purchase the train tickets (we want to purchase them now) Will we need a separate train pass going from Belgium to London and London to Paris? If we purchase 1st class tickets, will we actually get seat confirmations or is there another step to the process?

Hi, one question. I would like a quote to leave Italy and go to Slovakia and back. In the pisos selector select only Italy (departure) and Slovakia (arrival)? Or do I necessarily have to select Austria as well? Because it gives me different costs. I should just visit Slovakia without (possibly) stopping in Austria. Does the use of the ticket refer to within 24 hours of the initial stamp? Because necessarily I would only need the first day out and the day of return about 10 days awayCiao, una domanda. Vorrei un preventivo per partire dall'Italia e andare un Slovacchia e ritorno. Nel selezionatore pisos selezionare solo Italia (partenza) e Slovacchia  (arrivo)? O devo necessariamente selezionare anche l Austria? Perché mi da dei costi diversi. Io dovrei solo visitare la Slovacchia senza (possibilmente) fermarmi in Austria.Mentee l'utilizzo del biglietto si riferisce in gionro di 24 ore dal timbro iniziale? Perché necessariamente a me servirebbe solo il primo gionri di andata e il giorno

(ENGLISH)Hello,I'm still brand new here and would like to start in a month & don't want to do anything wrong … In my selected route abroad and also on my selected route back to the home country, i get a notification saying  “Conditions are valid" (orange bars, see picture 1). It is said that these conditions apply to travel with a one country pass and that more information could be found under "travel information".Unfortunately, I couldn't find any "travel information", nor find out why this notification is not displayed for all of the possibile routes this day  (but exactly for the routes we have chosen, since we are happy to have longer stops at the individual train stations —> picture 2 and 3).What do I have to do now or do I have to consider something special? Why is that shown to me (only on the selected routes)?I am grateful for any help!Kind regards, Katharina :) (GERMAN)Hallo,bin noch ganz neu hier und möchte gerne in einem Monat starten & nichts falsch machen…Bei me

Hi, in August 2022, my girlfriend and I are going for a 1 month Interrail trip. Our route is in nothern europe starting in Helsinki, over Oulu, Stockholm, Oslo, Göteborg, Kopenhagen, Hamburg, Amsterdam, Strassbourg, Zurich, Munich and Vienna.Now we are thinking about getting the 1st class interrail pass which is about €170 more expensive compared to the 2nd class pass. Does anyone know if it’s worth to get the 1st class ticket on this route?Thanks in advance!

Dear everyone,I was hoping that someone could help me with the following: I am trying to make a seat reservation for the train from Berlin to Gdansk, but I get the following pop up message: ‘No price results were found for this connection. It is possible that the train is fully booked for pass holders. Please try searching for another connection or find an alternative way to book’.For me it is hard to believe that this train is fully booked as it is in 2 months and it does not seem like a super popular route to me.. I did understood that reservations also can be made at the station, but I’d rather do this in advance. Could anyone help me? :) Thank you so much in advance!!!P.s. one last question: sometimes seat reservation is recommended but not required. Could it be possible, when no reservation is made, that you are not allowed into the train? 

Is delivery of mobile eurail passes really instant?! Or is there a delay of hours or a day or so while it is processed?I know its probably best to buy in advance etc, but in theory can you buy on the day and activate for same day usage?

My group and I were awarded passes and are travelling with a flexy one to Italy soon. We are a group of 5 and each one has added their pass to their device without finishing the activation in the app (just the first step with the code). When booking the reservations for 2 trains online (via the site) I added the group members to my trip and got the rwservations for all of us (I now have the seat reservations ready in PDF) Now however I don't understand how we can get the codes for the other tickets that do not need reservations. Do we all just add the trips to the separate devices and from there get the tickets on each device or do I have to add them all to my app?I added all journeys to my trip both those with and without reservations, but do we all have to do it separately? Does the fact that I linked them with me in the site mean that I also must add them in the app? Or can they add the trips on their apps and then get the tickets for the other trains.I just got very confused with t

Hello, I purchased a $400 USD Eurail pass and was confused about directions and entered the wrong start date thinking it was active for 11 months. I thought the ‘start date’ would be whenever you used it first. In any case, I’m about to leave overseas and just found out that my month pass ends in three days, whoops!I emailed and messaged Eurail on May 1st but still haven’t heard back. My flight is in less than 24 hours and I’m getting nervous! Anyone been in this situation? When can I expect to hear from them? I’m flying into Madrid, Spain. Is there a booth at the airport or something? Is there a phone number I can call? I’m freaking out. Thanks.

Hallo. Endet ein Interrail Global Pass (2 Monate), sobald man die Inbound und Outbound Fahrt verwendet hat, oder kann man das Ticket weiterhin außerhalb des Heimatlands verwenden? Mit freundlichen Grüßen :) Hi. Does an Interrail Global Pass (2 months) end once you have used the inbound and outbound journey or can you continue to use the ticket outside your home country? Yours sincerely :)