Get ready to travel

Hello,My phone is not compatible with the app. I’m travelling alone today. Is there any other way I could activate my pass? Thank you. Regards,Raphael

Hi, I would like to report a problem. I was supposed to travel to Sweden form Frankfurt with my Interrail pass. The ticket was already activated and that the inbound/outbound function. Due to problems with the DB I wasn’t able to make my trip and I lost both my outbound and inbound tickets. Could you help me with this ? It’s my first time getting Interrail, lost a lot of money in hotels and stuff and wasn’t able to get a refund in my seat reservations. I’m not asking for a refund I just want my inbound/outbound pass available since I haven’t used any. I’ve tried everything to get in touch with costumer service from Interrail and still have no answers. 

I bought tickets to go from LIlle to Edinburgh on Aug 8. If I now buy a Eurail pass can I apply it to the trip and get money back?

Trying to travel from London to Paris on May 30th, 2022 with my family (preferably in the morning).  There are 4 of us total with 1st Class Global Eurail Pass Currently no seat reservations show available between May 26 and June 1st. I’ve checked both Eurail reservation and b-europe.com  Have checked with connections through Brussels and Lille with no options on May 30th. If there are still open seats on the day of travel, with those seats be opened to Eurail passholders? 

Hello to everyone! I’m thinking to travel directly by the night train from Zurich to Budapest. I was interested to book the train on 01 September at 21.40, but when i tried to book the ticket there was a warning “ Prices unavaible” and this also appear on other options of time. Also when i try to book by the OBB website the tickets look unavaible.Can someone help me to resolve this? Thank you

Hi I have already receive qr code ticket but it asked me to reserve seat. However I just check today there is no seat left to book.  does my QR code ticket still valid. Or I cannot use this qr ticket as I didn’t book seat beforehand. 

I am getting the train from budapest to ljubljana tomorrow and there is a bus from veszpram to ajka. I have very little time between the transfers so any advice on where to get on the bus in relation to the station would be helpful. 

I activated my mobile pass on my phone, which is now broken. How do I activate ist again in my new one?

Hi all, anyone recently been travelling from Kiato to Pireaus? Can I just hop on board the train with my interrail ticket, without an ekstra ticket for the train? I am arriving shortly before the train departs, so would be nice to know I dont have to look for tickets first.Best regards Karina 

dear communityunfortunately i’m not getting an answer from the support due to the mass of mails and questions rn.i really need to change my starting date on my paper (promotional) pass from 08/03 to 08/01. is that even possible? if i bought myself a new pass now und returned the unused one, would i still be able to keep my promotion price of the first pass?it’s a 2 month pass. i HAVE to (officially) change the date, right? Thank you so much for helping :)

Hi, I have just got a new phone, and I am trying to set up my rail planner app with my pass, but it wont let me add the pass as i have already activated it on another device (my old phone) what do I need to do?

Buenas tardes,Mi intención y la del equipo con el que trabajo, es la realización de un interrail para personas con discapacidad con el fin de que estas vivan nuevas experiencias, eliminando barreras existentes que limitan la participación de estas en la sociedad.Me gustaría saber si existen ayudas o descuentos para personas con discapacidad y/o grupos, ya que la idea es realizarlo en grupo. Muchas gracias y un saludo!!

Hi there, We will be travelling to Barca -> London->Paris->Zermatt->Milan->Venice->Rome from Nov to Dec. And I'm very much interested in getting the 4 days package GlobalPass. My question is can this pass be use to the trains and buses within each city? Thank you in advance 

Hi. Looking to buy a ticket from Bucharest to Istanbul via the Romanian State Railways website. I know that this is more expensive than necessary given that I am buying both the ticket and the reservation, but I want everything to be booked before starting our journey as I am travelling with my fret-happy father. However, online it seems like one can only book a place in a  4-bed couchette, despite the fact that I know other options should be available (3-bed, 2-bed, etc.). Is there any way to book a place in a 2-bed couchette online? If not, and I have booked the 4-bed couchette in advance, is there a way it could be upgraded at Bucharest train station if there was availability, provided I paid the difference? Thanks!

Looking to go from Gatwick Airport to London Victoria. The seat reservation tool appears to say that the Gatwick Express is included in the pass, but just want to make sure this is the case. Thanks!

Hi just looking for some confirmation on night trains.  has anyone used the night train Montenegro to belgrade and is it reliable/ running at the moment as I know most trains in Serbia are not.  Also can is there a night train that runs mid September from direct Budapest to Ljubljana as it states on the website there is but not clear on time tables. Also what company runs this train.  thanks 

Hello, This is the first time me and my family will use a Eurail Pass. We are planning to take our daughter (who will be 15 in September) to Europe during end of year. So, we are planning to travel from London to Paris to Chamonix Mont Blanc to Milan to Venice to Florence between Dec 26th 2022 and January 03rd 2023. Based on this i think we could use a 7 Days Pass, correct? Is it better to take a Mobile Pass? I am a bit concerned if I do not get Roaming Coverage at some country and then I am not able to get into the app to get my Ticket. I would appreciate your feedback. Many thanks, Annunziante Di Mare

HiIm trying to make a booking from London to Manchester Piccadilly on the 31st July. On the app it says seat reservation as only recommended. It doesn’t actually allow you to book or reserve a seat. How do I do this and know that there are seats available ? it strange that online and the app don’t actually have an option to book the seat or confirm 

Hello, I have a problem with my mobile pass, I can’t connect it, it says I’m already connected to it in another device but I’m not. Can you help me please I beg you I’m supposed to go in a couple of days. 

Hi I will be travelling in 2 days and I cannot book the seat reservation.I already had global pass and QR code ticket for my trip in “My Pass” icon but some trips required to reserve the seats. which I cannot find way to do so.How do I make seat reservation for these trips. My trips are as such;1. London - Manchester2. London - Paris nord3. Paris nord - Amsterdam centraal 

My phone is broken and I am not able to access my Eurail mobile pass to generate the tickets. I am traveling alone and I am stuck in Hungary without Eurail Pass. I checked with phone repair stores and it turns out that my phone cannot be repaired. Kindly help me to transfer my pass to a new device. I am really stressed out as I am not sure how I will return to France to attend my classes and being all alone in a country without Eurail pass is scaring me out. Kindly do the needful as soon as possible.

Hello :)I am from germany and won the DiscoverEU travel pass. Me and my friends plan on visiting some eas european countries, after that I was planning to travel to London. However, the rail planner app marks all trains to london as „one travel pass“. It also tells me to check a certain page for more information, but its just blank. Is it at all possible to travel to the UK? I am not sure since its not really part of the EU anymore :(I hope someone has some experience with the discoverEU pass and can help :)

Buen día!Quisiera consultar sobre mi pase de Eurail y sus reservas.Tengo un pase de Eurail que se activaría el 01-01-2022 y tengo 4 vouchers de Eurostar, para los cuales tengo que definir una fecha para su utilización antes del 30-12-2021.Me gustaría saber si esos vouchers de Eurostar son para reservas flexibles de Eurail y cómo tengo que hacer para utilizarlos, ya que todavía no tengo una fecha decidida de viaje, por los motivos conocidos de la pandemia.Según leí en la página de Eurail, si esas reservas son flexibles, puedo definir una fecha de uso y puedo cambiarlas hasta 7 días antes sin gasto alguno. ¿Es así?Espero sus comentarios, muchas gracias!

Hola por favor, compré dos tickets para mis papas desde mi cuenta. Me salen facturados dos tickets, me salen aprobados dos tickets pero solo me dejan agregar un pasajero y el otro me sale que no existe.Mi papa ha podido realizar el cargado de su pase y el de mi mama en su app pero no sabe como hacer la reserva, por lo que yo quería hacerla desde mi cuenta pero no me permite agregar su psajes me sale error. Solo me deja agregar el de mi mamá.   Me pueden ayudar por favor!  Hi I just bought to senior global pases for my parents. They have already activate it today. But since yestarday I was triying to make reservations and, wel yesterday the web was wrong, but today the web says that it does not recognices my dads passes, only my moms. I dont know why? Because I can see his name on the “facturación” or travelers but I can nos add him to any trip. 

Hi, I bought a ticket from the DB reisezentrum from Berlin to Warsaw on the EC.I read some of the forum posts - but was after clarification please.Once I’m in Warsaw, how do you arrange seat reservations? I can put the journeys into My Trips but is there a specific train company in Poland that should be used? And is it always paper tickets?And I know there aren’t really any trains atm going to Lithuania, Latvia, Estonia, etc. But in the south direction to Budapest, Vienna, etc is everything running pretty standard?Thanks