Get ready to travel

Hello, yesterday april 4th I ordered and payed for a mobile pass but I have not received it. The amount has been drawn from my bank account but when logging onto my eurail it says I have no orders. I have searched the community and seen that others have had similar difficulties. I have emailed customer desk but without any response and from what I have read in other threads in the community they do not always respond within the promised 48 hours which makes me stressed since I need to start making seat reservations. Could you please help me? With best regards,Olga

Hi, I’m trying to get from Germany to Poland and tried booking online with https://www.bahn.de/ and checked the Eurail site and it says you need a paper ticket.I’m currently in Hamburg. Do I need to find a DB ticket office somewhere in Hamburg? If anyone knows where that might be, that would be great.Thanks

I’m going to make approximately 12 journeys with my euro rail pass in Italy.For some long journeys such as Lecce to Perugia I must pay a reservation fee of 12 Euros.My question is for short journeys say from Bari to Ostuni can I travel without paying a reservation fee?

Hej,Adding two trips (connections I found in the planning tool), only one trip was added to the ticket the other never appeared, however the slider in the planning tool shows that it is added.Is this a common issue? What to do about it? Anyone out their with the same problems?(In my special case it doesn't matter because I have 9 euro ticket for the part which doesn't appear on the ticket.But affecting high-speed trains and other countries it would be an issue.)

Hi! I have a 10 day Global Pass and am trying to book my seat reservation from Paris to Barcelona on March 17, 2022. It appears my current option is only a paper pass (which wouldn’t arrive soon enough) so I will need to make this reservation at the Paris Gare de Lyon station. The issue is that I will not be able to get to the station until the morning of the 17th, only a few hours before the train to Barcelona is scheduled to depart. What is the likelihood that I will be able to secure a seat? Is it possible to secure day-of seat reservations?

Hi, I’ve just activated my pass and my first journey is tonight which is a night train out of my home country (outbound journey). Without thinking, I’ve added a travel day to this journey. Will the system realise this is only an outbound journey and cancel out this travel day / reset the amount of travel days?  I can’t cancel this travel day as it is today. I marked it as an Outbound journey on my planner. Thanks 

Hello! I (UK resident) understand that if I use the Eurostar from London to Paris it counts as a British journey, with regard to rules on use of Interrail passes in your home country. However I can find any info on the return Eurostar journey (Paris-London) - does this count as a ‘French’ journey or a ‘British’ one? Thanks very much. 

Hi, my credit card was recently charged for three reservations which I never received (neither via email nor do they appear in the account of my ordered bookings). However, I wrote to their customer service address, but time passes by and I do not get a notice from Eurail. In my eyes, this is complete lack of professionality and actually a bit a fraud behavior. What is your experience with similar issues?

Me and my friends are interrailing at end of august beginning of september… And we traveling directly from Lesce Bled to Split catching the night train in Zagreb. I also know it is only posssible to book croatian trains at the station but i was wondering if we can do it from slovenia or another country close by since the train from slovenia only arrives at zagreb 3 hours before the night train departs and we would have only those hours to have seats.

Will my train journey from Wales to the Eurostar (both inward & outward) & onto Florence (overnight bus connection from Paris via Milan) be counted as one travel day? And is the bus connection considered as part of the same journey since the only alternative seems to be a train connection that involves an overnight wait of nearly 8 hours.

if i activate my "interrail global pass" (flexi pass) by entering the departure date, can i change it later?

Added today as a travel day accidentally on the app. Cannot delete. I need all my travel days and this ghost travel day deleted from my pass.The app defaults today as the travel day and it is a very easy mistake to make. I need this travel day removed. I filed a ticket a few days ago but I have not received a response. I need this done ASAP and escalated if possible. Please see attached screenshot. I need the travel day removed from my pass. I have not connected any journey to this travel day so it should not count as a travel day nor did I use any rail services that day. I need all my travel days for my pass and losing a travel day to this bad UX on the app is wrong and should be corrected.Travel day to delete: July 19 2022 Moderator Note: Redacted pass and reservation information.

Traveling from Prague to Munich, to Zurich, to Lucerne (2 days), to Interlaken (3 full days) to Geneva (4 full days with 1 day to Mont Blanc) to Paris (4 full days with 1 day to Luxembourg) to Barcelona.my question should I buy all three of the following passes:europass flex globalSwiss travel passtop of Europe Jungfraujoch pass? 

I did buy some paper ticket reservations for 4 persons next week for Spain, but I can’t use them. Is it possible to give them back? Would it be allowed to just give them to somebody else? If yes, is there a common forum for that?

Hi,I already have used the interrail ticket for several times, but this time I really have trouble getting reservations and now travel time is longer than expected. I know that I am late this time for reservations in the next two weeks in France, but the last time it worked for me. So, it would be nice to see if reservations are possible for my train connections before I buy a pass and then I could decide against it. Is this possible? GreetingsMartin

Hello, I got interrail global pass with 2nd class ticket and when I reserved seat St Pancreas London to Paris the booking office of Eurostar gave standard premier class in Eurostar. So will it be an issue? when I will be traveling.   

Dear support team,I recently received an updated invoice for a company purchase of Interrail passes. Unfortunately, the invoice does not have Interrail's EU Tax Number on it, which means it is insufficient for the company's accounting needs.I would like to request an updated invoice that includes the issuer's EU Tax Number (VIES VAT number). Could you let me know what, if anything, I need to provide as information for this?Thank you for your help.Best,Balázs

Hi, I'm sorry to bother you, as this question occurred here many times. Unfortunately I wrote a wrong country of residency (Germany, as I study here) to my mobile pass, but I would like to change it to Czech Republic. I have a Czech ID to proof in the train. Is this enough or does it have to be changed in the pass too? Thank you very much and have a nice day! Best regards, Tereza 

My mobile passport's passenger data has the wrong date of birth. The customer service team reported that they have changed it, but unfortunately it is still wrong. The trip begins pretty soon. What could I do to get it right?

Here is my situation:I bought my Global Pass for 4 days for the 2nd class seats. I planned out my trip in the app with all of the trains that I would need. None of the trains show available seats and are all sold out.  Is it possible to pay an extra fee for 1st class tickets to still get on the trains with my 2nd class ticket? I don’t mind changing my pass for a 1st class pass.This is my planning:Amsterdam to Paris on the 4th of AugustParis to Barcelona on the 7th of AugustBarcelona to Paris on the 13th of AugustParis to Amsterdam on the 14the of August  Thank you for your help in advance! 

Can I check if the German Rail Pass can be used to take the trains from Innsbruck to Munich?

Hello,I would like to book a two person cabin for the night train from Bari to Milano. Couchette and single cabin are the only options on the interrail website but the two person cabin is is available on the Trenitalia website.Is there anyway of booking this?Thanks,Adam

Hello everyone,I am planning a trip to Switzerland and Germany this summer and trying to decide whether the flexipass is worth purchasing. I have calculated 4 days that I will be travelling long distance and believe I will save with the pass, the travel plan for those days are:zurich to interlaken interlaken to and from lucerne (in one day) interlaken to munich nuremberg to berlinSo I am thinking of purchasing the 4 days in 1 month pass. Just wondering if there is something that I might be missing, additional costs I am not aware of, or whether I am not able to use the pass for some of these routes?Also what is meant by one month? I will be travelling between August 15-September 5. Is that included as “one month” or does it actually have to be the same month ex. only able to travel in August. Thank you, Ilana

when I want to book a train seat it says Your Pass cover number doesn't look rightwhat can o do? 

This morning I took the RJ 72 train from Wien hbf to Prague Hlavni Nadrazi. I forgot my favorite green pencil case on this train. What is the smartest move to make here for me to get this back?