Get ready to travel

Hello,We had a reservation from Budapest to Bucharest on the 13th of July, departing 19:10 from Budapest. . We had two tickets in a private compartment (2 people), however in the train the supervisor told us that the carriage was broken and we travelled in a four people compartment, despite we paid the full price for the 2-people option. Is there any possibility to ask for a compensation/refund, given that we travelled in a category different from the reservation?Thanks and regards 

Bonjour,Avec une amie nous essayons de réserver un trajet pour paris nord à Amsterdam centraal.Or nous ne sommes pas sûre que nous avons bien terminé notre réservation puisque nous avons pas nos places. Je vous joint un screenshot de ce que nous avons. 

Hi, i am planning to travel from Basel SBB to paris but the train i am looking for is not available on rail planner app, but is showing on eurail website, the train that suits me is available on website of eurail but not on the application so i can add that trip to my mobile pass, what should i do? Should i add it manually?

Hello,I am trying to book from Brussels to Prague. All segments of this trip show as “ Ready to Board” however one segment shows “ You do not need a reservation but you can buy if you like” but then it also says that I cannot buy reservation seats since they are all sold out - What does this mean?Can we just show up there and board the train despite not having seat reservation?  Or we just cannot take this train? All segments of this trip on the website is showing in green as “ Ready to Board” Pls guide. ThanksSatbeer

Hello there! I want to book the train from Ljubjana to Villach Hbf on 13th august but the train is sold out.Do you know if it’s just sold out for onlinne tickets or if I buy the ticket on the day of the trip is possible to have the ticket?Thanks a lot for your help

We’re planning to visit the east of Europe and started to look for trains which will fit in out timetable. But now we are facing a problem, for every seat reservation the only option is to get it in paper form which is always 10$ extra?!  Do you know if there is another way maybe to get the ticket via mail or something like that ? We also heard that in Eastern Europe train reservation aren’t really necessary, is this true ? 

Hello Recently I have got 7 days in one month Global pass and I've made a plan based on that but I'm Confused whether my plan is suitable for using 7 day tickets or does it exceed? Here is my plan below and please do clarify this so I can make final changes.Aug 1st - Roma to Austria night trainAug 2nd - Austria to Poland night trainAug 4th Poland to Prague night trainAug 5th Prague to Budapest night trainAug 6th Budapest to Slovenia night trainAug 7th Slovenia to villach and thenOn Aug 8th midnight 00:00 Villach to Rome (reach by 9:00 am same day) OBB  night train. Thank you

Hello, Me and a friend have 2nd class passes and are on our way to hamburg. From hamburg we are supposed to catch another train to mannheim. However, when I checked this morning the bahn website stated that they expect high demand in second class. Since the rail planner app did not recommend / require seat reservations we did not make any for the train to Mannheim. Does anyone have experience with this route and can explain what our chances of getting on that train are? 

Can I make a seat reservation through b-europe.com using digital pass? I tried to make one, but they ask for Eurail pass cover number.

Hey! Me and my partner are doing interrail for one month in August.Our mistake was while booking our seat reservations for the trains we did it seperately and only realised afterwards that we are seated very far from each other which is not how we imagined it to be. Canceling the reservation via website is not possible if you want refund. Is there any way we can still change it so we sit next to each other or at least in the same wagon? Thank you

Hi thereI am curious to know how the interrail ticket price is distributed to European railway companies?I have been trying to Google this question but only get hits on how to interrail. Any additional help on politics/economics of interrail ticket would also be appreciated 🙏 

Hi,we use the caledonian sleeper from London Euston to Upper Tyndrum. But this route to Fort Williams is not in the Planner, whereas the connection to Inverness is shown. What now? How can I create my ticket for the train? Any ideas?Thank you! 

After traveling four trips out of ten with our pass somehow my pass activated twice and my husbands will no longer work.  I can’t get any help from the people booking trains in Barcelona so we had to pay full fares for my husband’s ticket to Valencia. What can we do to get his activated again since mine is activated twice?

Hi everyone I bought a Eurail pass quite a while ago as I'm currently in Europe for studies and during my free time we planned to travel a lot I bought a 15 day travel pass that stated 'for flexible traveling' and on my order confirmation it also said for 15 flexible days.  I loaded my pass to my app and when i arrived in Milan I immediately started using it. Only yesterday I realized that my pass stated (on the app) that it is 15 continous days and not 15 flexible days like it is stated on my package.  The website describes the 'flexible' pass as one where you can choose your days and times whenever you like, but now i cannot choose my travel days.  I dont know where to go for help or who and how to contact anyone for help. Their online bot is not working and at the Amsterdam Schipol station they just said I must contact online support as they cannot help my due to the fact that I bought it online. Any suggestions would be greatly appreciated, please 🙏🏻🙏🏻🙏🏻 

I had to reset my phone, but now I am unable to reload the pass into the app, as it says that the pass is already activated on another device (which isn’t the case). I’ve already set up an case trough the request form. Does anybody, who had to face a similar problem, know another way to solve this problem? Unfortunately it’s a very urgent problem for me, as I want to start my journey by tomorrow. Thanks a lot beforehand Antonia

Hello. I am travelling in one week. My phone ( where i had my pass) was broken and i needed to buy i new one. Now, i have tried to get my mobile pass and i got a message saying: your pass is already activated in another device...’. So i have no acces to my mobile pass right now. I need help because i start 25th november . Please, help!!

Hello all, unfortunately my phone was stolen today and my eurail global mobile pass was on the phone. I was wondering what to do next. Please help as I have to travel tomorrow!

Hello all! I have a problem: in my phone i have differents trains of my friend's phone and I dont have the trains that i want to use.The trains in question is Venezia Mestre to Florence S. M. Novella on 15th August.Can you please help me? Thanks a lot

Forgive my ignorance but I’ve been combing through these questions and can’t seem to find an answer that pertains.  We are traveling for a few weeks in August.London—Paris—Antwerp/Brussels—Amsterdam—London is our intended route.  Originally we were staying the the UK but decided to tour around, which is why we have to make it back to London for our flight home. Does this rail route make sense for the Eurail pass? I am having a trouble finding out if the Eurail pass will included all necessary legs for this journey.  Any help is much appreciated, Thanks    

I have already bought a Interrail Global Pass Young for 185 euro. I can travel for 4 days within a month. I found a train from Villach to Copenhagen: 08:33 --> 04:17. This travel is considered as one day (because it last 19 hours approximately) or two ?

I bought a seat reservation on a train on a specific date that no longer appears on the eurail site.  Has that train been cancelled?

can i use global pass to travel with in a country and between countries ?

I bought two passes with the same account, then, on the website, I added the passes to the same trip cause we are travelling together and Bought reservations for that trip for both passengers. Now on the mobile app I can’t find my trip and I read that one pass can be blu be linked to one trip… how can I do? Cause I paid for reservations for two people on the same trip…. Suggestions?  thank you a lot 

Hello, i have reserved seats in the train that goes from madrid to marseille, but they are physical tickets, so i cannot download them, even though i've paid for them. How can i get thouse tickets? Are they going to be sent?

Hello,  We will be travelling to Spain from France (Marseille-Barcelona-San Seabstian) and it says that seat reservetions are required on the website but it’s not possible to book online. Is the only way to do it in person at a spanish train station that it says in the app or does anyone knows another way? Thanks in advance!