Get ready to travel

I would like to buy two Global Passports, but only non-EU countries are suggested as possible countries of residence.However, we are from Germany and Switzerland.What should we do? Does anyone have any ideas?Thanks a lotJulian

I have a Pass for travels during 2 months.When I go to Rail Planner, on “My Trip”, if I want to connect my Pass cover number for a new trip, it is refused. It’s written “Your Pass cover number doesn’t look right”. Why ? And what to do ?Thank you for your answers

Dear, is the Eurail Scandinavia Adult Pass valid for travel between Scandinavian countries (Denmark, Norway, Sweden and Finland), or just for one country?That is, if I buy the Eurail Scandinavia Adult Pass, can I travel from Denmark to Norway, from Norway to Sweden and from Sweden to Denmark again?

Hi everyone! My boyfriend and I are planning a trip through Europe in 10 days, he's disabled so we both asked the customer service how to obtain the free caregiver pass he's eligible to get, but after a month, we are still waiting for an answer and we are getting worried!What's the procedure to get the free caregiver pass?Can anyone help us? 

On Sunday 10.07.2022 there is a strike of local trains in Italy (Regionale, Regionale Veloce and Regio Express)Trenord in Lombardy region (Milan) (trains to Arona Air Show will run regularly)  Trenitalia TPER in Emilia Romagna (Bologna) and this trains will run with an replacement bus instead.  Trenitalia Tuscany (Firenze)Long distance trains like Frecciarossa or IC will run regularly.Check Trenitalia App if trains will run or the website viaggiatreno.it on Sunday before traveling. Last time a few weeks ago in this 3 regions, almost all trains got cancelled due to strikes. 

Hello,my friend and I have booked a trip with the Caledonian Sleeper from Edinburgh to London. The train departures at 23:40 from Edinburgh and arrives next day at 07:07 in London. On the app the trip is splitted by Edinburgh (23:40) → Carstairs (00:20) and Carstairs (00:20) → London (07:07). If we would activate both trip, we would spend two travel days. But we only want to spend the day of our arrival in London (like Caledonian Sleeper conditions says). How should this be handled?

My friend and I have booked a seat reseveration twice now and the money has came out but we have received an email saying there is a problem. There is no tickets on the email and our train is tomorrow morning are we able to book a seat reservation at the train station or is there anything anyone can help us with please.  

We need an extra outbound day to go from Gothenburg to Narvik. We are leaving Gothenburg at 17.24 at the 23 of July and will arrive in Narvik at 17.42 at 24 of July. We have to change train in Stockholm and Boden. How do we do?

I am trying to book train seats from Strasbourg to Champagne-Ardenne.  On the Interrail website, it wants to charge me 44 Euro (2 passengers).  On the travel.b-europe website it wants 24 Euro.  Excellent.  Unfortunately, travel.b-europe won’t let me proceed unless I enter our Interrail pass numbers and it will only accept paper passes whereas ours are digital, so it tells me the pass numbers are invalid.I also tried booking on the SNCF website but there seems to be no option to only book seat reservations.Any ideas?  Thanks.

I’m from the UK and have bought an interrail pass for this summer. My month long trip is being broken up by a wedding that I have to return for mid trip - no choice there. I wanted to travel out by Eurostar at the end of July but all reservations are sold out (unsurprisingly). So, my question is, could I fly out to start my trip in Amsterdam, visit a number of countries, return home and then use the ‘outward journey’ mid August and travel by Eurostar then? (There is availability for the date I want to travel) I hope this makes sense!Thanks.

Hi. I have bought the mobile pass but sadly i could not reserve a seat from london to paris perhaps the seats are sold out. i checked from 16-18 july all sold out My itinerary is:London-paris 16 july morning, paris- geneva 16 july evening,geneva-bern-interlaken ost-lauterbrunnen 17&18 july, zermatt- amsterdam 19 -20july,brussels 21 july,brussels- london 21 july. If i could not reserve a seat to paris on 16 july, everything else collapse. please kindly help me of alternatives to carry out planned my trip.     

Hello, I have a question.I ordered my pass a week ago, but did not reserve any seats because they said it was not needed. Turns out all the seats have been booked now by other people. Is this a problem?Would love to get an answer!Michelle

HI,how I mark a travel day if booking is not compulsory?Thanks!Raissa

 Hello, I have a problem concerning my last day of travel, I want to return tomorrow from Naples to Nantes, I have one day of travel left on my pass. However, I made a wrong manipulation with the application and my travel day was set for the 9th of July and not the 10th. I can't cancel my travel day today to get my tickets for tomorrow. Can you please help me, I am completely stressed.

Hi I will travel back from Munich in a night train to Milan, I would like to stop there a couple of days and there take a train back to Rome...Is it possibile?

Hi! I am doing an interrail 🙂 it is supposed to start today but I have a pb rn… hope you can help meI cancelled not attentionally this morning my travel of today …Now the app tells me that I have 1/5 days used but I didn’t take my train so I should have 0/5 …Can you help me please ??

Hallo, wir haben ein Pass die App ist auf dem Handy aber das Ticket lässt sich nicht laden. Die Deutsche Bahn ist überfordert. Es gibt keine Hotline.Hat jemand ein ähnliches Problem schon gelöst?Hoffnungsvoll Anna

I’m on my first day travelling (yay) and so far everything has worked out really good. But on this train, from Gothenburg to Copenhagen the conductor scanned the qr code and said that something went wrong. I guess nothing showed up in his scanner. Luckily, he looked at the ticket and approved it. But, it does not feel safe knowing that the conductor might not be able to scan my ticket right. What could be wrong? It worked on the first train I took today.

Hi. Not a specific Eurail problem I guess - but purchased a ticket with b-europe.com to go from London to Paris with my Eurail pass and the payment went through and was deducted from my bank account but got a message on the b-europe site that the ticket wasn’t confirmed. I then got an email from b-europe saying actually the ticket is confirmed but there were no tickets to download and the email said I was only charged the 4 euro booking fee (even though the full amount was deducted from my bank account). And when I go back to check my tickets on the b-europe website there is no ticket from London to Paris.Has anyone had any problems with b-europe today (8th July)?Thanks 

I am looking to travel from London to Paris using the Eurostar 23rd July using my global pass (2nd class). An error message keeps appearing when booking seat reservations saying that there’s a possibility all pass holder reservations are sold out. Can somebody confirm to me that this is the case? I am also flexible with dates and times however, the same message seems to be appearing. I’m not sure which other websites I can check other than Eurostar, which of course are charging a full ticket price. 

I`m asking about the EURAIL Greek 4 days island pass.I`m about to book 2 blue-start ferry trips (or even more...), and I want to understand what is a travel day exactly. What does a travel day provide, of the 2 following options?I can reserve 4 ferry trips, each on a different day?ORI can reserve unlimited number of ferry trips, as long as I travel in one of my 4 travel days, which I choose. Thank you!I HOPE it`s the second option of course :D Yet the website is not so clear about it…

Hello. I will be purchasing an Interrail global pass. I will be entering and leaving my country on the days included in the pass. After this is done, can I continue travelling in my own country?

Hi!This is my first time traveling for 2 weeks around Europe and I am looking for good way to travel.I am traveling from Eemshaven to RotterdamRotterdam to CologneCologne to TrierTrier to LuxembourgLuxembourg to ParisParis to BrusselsBrussels to Amsterdam Is it advisable to purchase the Eurail and if the answer is yes, which will be a good choice?Thank you very much.

I recently requested a name change for one of the travellers on my trip. The name was successfully changed for their mobile pass.However, when I try to make reservations online, the previous name still appears. And I am unable to edit traveler details for the trip.I've emailed customer support but I have yet to hear from them. It's quite urgent as I need to make reservations soon.

I have found that the website shows constantly that there are seated reservations available for journeys before you buy the pass. But then when you buy the pass and go to reserve exact seats one min later they suddenly become unavailable! On three out of the four journeys I checked and rechecked that seats reservations said it would be possible and then they aren’t after you buy the pass! This feels like seriously shocking and scammy behavior from this website! You should show more updated information so that people can make decision based on true facts.  I would like a full refund!