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My phone broke yesterday and I had to factory reset it. I redownloaded the interrail app but can't add my global pass as it says it's already been activated on a different device. I contacted customer services via the form on the website yesterday but I've had no reply. I am already travelling (first travel day was 3/7/22) and ended up having to pay cash for a train ticket this morning. I sent an email today also but no reply to that either. I URGENTLY need to access my pass again as I need to travel again tomorrow (7/7/22). Thank you,Rowen Morris Lancashire(Edit: I'm using my partner's phone to post this so that's why it's showing as posted from her account) 

Hello, It's my first time traveling by train by myself abroad and im a bit confused on how traveling works.I am from the Netherlands and I plan on going a few days to Italy. I saw that I need to purchase a One Country Pass of Italy. My question is, does this ticket include that im going from Amsterdam Central Station to Roma Termini railway station or do I need to buy a seperate ticket for it? Or is it the Reservation seat that I need to do? Please help me out.

Man, do I regret purchasing this mobile interrail pass. I need to get from Amsterdam to Dax (region) around 14/15th of July. Quite flexible with times. However this has been a complete nightmare.First off, the availability of the Thalys from AMS - PARIS is almost none - on any time or any day. Interrail is selling way too many tickets and not accounting for the very FEW reservations they can take at Thalys. Next best on alternative routes I am forced to shop three separate tickets, with three separate companies.Turns out, I can only buy a ticket through b-europe if I have a cover pass number. Only available to paper passes and not my digital pass. Since Interrail doesn't have customer support, I now face weeks of backlogged customer support, and probably won’t get a reply to my email until it’s way past July.I did not even touch base about the horrible interface and weird features of the app that supposedly allows me to “plan” everything I need. I am not even able to make reservations

I was able to make seat reservations on the swedish rail service as directed here, but not in the German. Now I need to know the adress of the site in Norway, I did not see it in the list provided in the reply I received. Thanks

Hi I am trying to reactivate my pass onto my new phone, customer services have deactivated or un-linked it from my old phone but every time I put my name and pass number in and try to add my pass it says I’m offline but I am definitely connected to the internet. Thank you for your help.

Keep trying to go through after adding my traveller details add the reservations I want then go to billing add that in and it just jumps back to a Home Screen and can’t go any further? Trying to book Eurostar and TGV, thought you could book through Eurostars website but doesn’t seem like you can anymore, is there a way of getting in contact with inter rail? 

Hello mateI hold an 2nd class Eurail Pass and currently planning to travel on Bernina Express from St. Moritz to Tirano and Tirano to St Moritz / ChurIs it possible to use the pass for these sectors? I searched on internet that there are some open scenic coaches. Is seat reservations required for these coaches? Do they have a specific departure time? I noted that some normal coaches on the Bernina Express train do not require a seat reservation, is this really the case? Do you recommend to make a seat reservation?Thanks all for your help!

i'm getting desperate i've been searching support pages for two hours for any information.in order to make a reservation, i have to register as a traveler. but this is only possible if i have a Pass cover number.i have an online Pass and there is supposedly no such number.can someone simply explain to me how i can add myself as a traveler for an online Pass without this number?Moderator note: replaced passport with Pass to clarify the topicSimilar topic:  

When I proceed to payment for booking a reservation from mulhouse ville to Paris the process stops just before proceeding to payment. SNCF when reached by telephone can’t accept my credit card payment because they say is a foreign credit card. How can I proceed?

Hola me han modificado el destino de mis boletos pero no me pasaron un código de seguimiento nuevo. Hace 15 días estoy esperando y enviando mensajes al soporte pero sigo sin respuestas. Ya no se que hacer porque el trayecto de Barcelona Lyon es con boletos físicos.

Hi,I am going to travel through Norway starting from July 25. I found this route on the interrail website: https://www.interrail.eu/nl/plan-your-trip/trip-ideas/recommended-routes/classic-routes/norway-itinerary.I was looking to make reservations, but I already am not able to find the 2 first train routes (Stavanger - Oslo S, Oslo S - Bergen) on https://www.interrail.eu/nl/book-reservations#/ . Does this mean they are already booked full? What can I do?Thank you for your help!

Hi, We are traveling this summer across central europe, & I’m having issues to make seat reservation for some trains. Here is the route:Split > Zagreb : reservation needed Zagreb > Budapest : no reservation needed :) Budapest > Krakow (PL) : can’t find a place to make a reservation Krakow > Prague : same can’t find a place to make a reservation. For trains inside a give country it’s more o less ok depending on the websites, but when going to another country I can’t find a way to only reserve my seat.Thanks in advance for the help.

I am planning to make a trip to south eastern Europe in around 3 weeks. I have not booked any seat reservations yet. For these countries, seat reservations seem to only be available in paper form, with a delivery time of more than 6 weeks(?!). Is it possible to go to a major railway station, e.g. Oslo sentralstasjon, to buy seat reservations there and immediately get them there? I do not want to make all bookings weeks in advance, to have travel flexibility. Would it e.g. be possible to go to a major station in Austria, Croatia, etc. to e.g. make a reservation towards Belgrade, Sofia, Istanbul just a few days ahead of travel?

Will there be reservation spaces available at train station if none offered online? As in currently there are no spaces for train from paris to Amsterdam, but does this mean even at train station in Paris on day there will be no reservation spaces? 

Hi everyone,i will use the Interrail Global Pass to travel by train with my partner from Helsinki to Rovaniemi (in late august) using a night train. The website says that no reservation is necessary but it is optional. Should i buy the reservation for a total of 23€? or if it isn’t necessary it means that there are almost always free seats on the train? Which are the risks in this case?If you already had a similar experience and you wish to share it with me i’d be pleased.Thanks travellers!

I booked a reservation from italy to switzerland on August 2nd, however, I am wondering if I can switch the date to August 3rd. Does anyone know if this is possible and if so how I do it?

My phone sometimes does not work properly when it is warm outside. This summer, we are interrailing and temperatures may be high. I want to avoid being in a train and not being able to show my mobile pass. Is there a workaround for this? Can I for example look at it on the internet, or can I share a screenshot with my friends who travel with me? Hope you can help me!

Hi,I bought two Greek Islands passes (4 days in a month passes) to use for ferries. I booked 3 out of 4, and I’m not able to book the last one : my passes start on the 2nd of July, and the ferry I want is on the 3rd. When trying to book it, the website says “Document not valid for the date”, and I don’t see why ?Does anyone know what to do ? I’ve sent several emails to support without answer.

I bought one adult pass and one pass for my 11yr old which was free.  They are not activated however when I tried to make a booking for August it says that my son’s pass runs out on July 31st.  I don't know how to contact Interrail to reset his pass so that it shows the same information as mine.  (11 months to use the pass) Any help appreciated.Lynda

Hi, my name is Sofía. I’m from Argentina.Earlier today, I posted a topic asking about seat reservations. They provide me a very helpful guide, but I still couldn’t solve my problem. I’m trying to make a specific reservation for a train that goes from Madrid to Barcelona.  This are my travel details:Departure date: 07-15-2022 Departure time: 9:30 am Arrival time: 12:37 am Route: Madrid- Puerta de Atocha to Barcelona- Sants.I’ll wait for your reply.Thanks, Sofía.

It seams like my last leg on my inbound trip will be cancelled. It’s a night train to my home town. I can’t add a new inbound trip in the app tomorrow. Any advice. The train company is Vy in Sweden. I was supposed to travel from Stockholm to Boden with train 92 but now it is delayed over 1 h and they are talking about cancelling the train. The train is full the coming days. 

Hi, i've just read about situation with TER trains in france, that they do not accept Interrail tickets.Does it means that i have to buy full tickets also for TGV?

Hello, could someone tell me if we have to make the seat reservation really in advance or not ? We would travel in September around France - Italy - GreeceThank you for the answers :)

Hello ! I'm trying to book a seat for a trip from Voss to Oslo on July 27th but I can't because the paper ticket will arrive too late. It says that I have to change the delivery adress but I don't know how to do this, I would like to put the adress of my hostel in Oslo. Could you help me please ? Thanks a lot !Alice

Bought an interrail pass thinking this would help me with my trip to the south of France.  checked the trains were available before hand but when i tried to book it says my pass is not valid so i can’t book the tickets.  No customer service so what do i do?