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Hello, I’m totaly frustrated. I booked an Interrail Ticket thinking of traveling from Koeln to Dax on the 9th of July. I serched for all the trains and found them. After I bought the ticket I got to know that there are no seats left on the train from Paris to Dax on the 9th. No matter which time. Now I serched for hours and hours how to get to Dax. I’m so frustrated because there is no help anywhere and no answer on my mail to Interrail. Did I pay 250€ for nothing and can’t get to France on top? Is there someone with an idea what to do?Thanks!

Hello,we would like to drive from Paris to Barcelona on the 3th august 2022 but we cant make a seat reservation. It said that it would not arrive on time.What can we do? 

I need to book tickets that require pass cover number. I have mobile passes and this seems to be a quick to get help accessing that info. Thank you. 

I’ve got an Interrail Global Mobile Pass. I want to travel from Ljubljana to Zagreb at 8.30am. The Interrail app tells me a seat reservation is required. However, when I tried to reserve a seat at Ljubljana station today, the lady told me seat reservations are not required for that journey. I asked if I could reserve a seat anyway, and she said that’s not possible as they don’t do any seat reservations on that train. Will I still be able to connect that journey using the app? Is it possible the information on the app is wrong or out -of-date?

Hi.I'm currently traveling and have an urgent issue. My phone's screen has broken, and the QR code can't be read. I urgently need to move my pass to another device today because I have a train to catch tonight. Is it possible to get help with this quickly? Big thanks!

Hi!  Has anyone have problems with the reservations at the moment? I’m planning a trip for next month (Amsterdam (Start) - Berlin - Prague - Vienna - Munich - Paris - Antwerpen - Amsterdam (finish)). I also have problem with the website, its very slow and sometimes it stuck on every page… Its kinda frustrating I can’t book. Any tips? Is it necessary to book a reservation or not?  Hopefully someone can help this girl out! 😀

Hi i have a problem with booking the train from berlin to amsterdam. the problem isn’t with one train, i tried booking multiple trains and the site goes in error.can you please give me any advice?

Please can someone provide me with the customer service email address? I have a complicated problem with my mobile pass which I would like to resolve via email. Thanks! 

A month ago, I bought 2nd class reservations on Italian trains through interrail site and I received 1st class reservations that i cannot use.I emailed support back then and added a message to a pre-existing thread on the same problem.  Since then I created a new topic on the problem and emailed support twice. I can see the issue in the knowledge base still open.My issue has progressed from a problem to be fixed, to an urgent request, and then to a request for a refund.After 1 month i have not had any reply from the interrail team.  what else can i do?   

Hi there,  I’m trying make reservations for french TGV travel in August for a group of family and friends. The Eurail booking system says there is no availability. The B Travel website is showing availability though. The B-Travel website is asking for a pass cover number which I don’t have as we all have mobile passes.Can you provide these numbers please? I’ve submitted an contact form via the website but have not heard back. Thanks

Hello everyone ! I'm travelling to Switzerland this summer and wanted to make the route from Zermatt to Chur from the regular train. My final destination is technically Zurich but I want to do the exact same route has the express glacier. I'm not sure if the app gives me the exact same route or it gives me the fastest route. Can someone help me figure out wich trains to which destination to be able to reproduce the express glacier route from zermatt . Thank you in advance!!!!  Josie xx 

Hi there, My friend and I have reserved a seat for Paris to Barcelona for the 10th of July, but our paper reservations have not yet arrived. We are concerned they won’t arrived before 30th of June when we leave.  In this case, could you help us understand our best options? We are wondering if it is possible to have them printed at the station since we have already purchased them, or, if we can get them scanned by someone in Australia once they arrive and we print them in Paris while there. It’s a tricky situation - thank you for your help in advance! Dave

Hello interrail, I have accidentally used two of my travel days even though I only ordered my interrail mobile pass today and haven’t used/travelled at all. I think I have accidentally checked my travel day twice, because of how unclear the mobile app is, and because of that, I lost two of my travel days out of my 10 day travel pass (see screenshot). Is there a way to reset my pass so I can have the full ten days back?Please contact me for more information or instructions.  Regards,Kas Weterings  

Hi community,First time travelling to Europe! I have the 7 day EU rail global pass and was trying to book tickets from London to Brussels for July 2 and Amsterdam to London for July 12. However, I am seeing “Price unavailable - No price results were found for this connection. It is possible that all pass holder seats are sold out…” for both dates.What are my alternatives? I’m hoping to not pay such a high price for separate Eurostar tickets while I have the EU global pass.. desperate for some help and advice. Thank you in advance!Gary

Hi, my name is Victoria. I bought a three months Global Pass for 50 % discount but I am now unable to fully use it. Therefore I wish to exchange it for a “4 days within 1 month” Global Pass.On the interrail page it says, that normal exchange and refund rules might not apply to tickets bought on sale. Has anybody had any experience with this or could anyone tell me if exchanges just work normally (full reimbursement minus 15 € exchange fee)?Best regards,Victoria

Hello everyone. I am planning to travel europe with my bicycle. I will start from Turkey/İstanbul and ı will travel from istanbul to munchen/germany on train with my bicycle. Can I take my bicycle on train all the munchen way? Thank you so much.

Do somebody know, can I take my bicycle to romania-macedonia railways? Thank you so much?

Hello! Im greek citizen and I'm interesting about greek island pass for ferries in Greece. To buy this pass, it is necessarily to have also the interail pass?

Hello,can I make the seat reservation before I activating the pass? And how I can do this?

I bought a mobile pass and I am asked a Pass cover number for train reservations. I do not know what to do, I need to book a TGV on the 4th of July from Paris to Lyon, can anyone help me please!

Hey,When i try to add a Journey to my Pass the Rail Planner tells me i have used al my travel days. But i just activated the pass and the beginning of my journey is the 1st of September. So i never travelled. What can i do?  Thanks for helping :) 

Hello,  first time Europe and rail traveler so pardon my limited knowledge   I am continuing to search the website   5 of us traveling from London>Paris >Bern>Milan over the course of 7 days.  It appears that the Eurail Global Pass will be the best option.  During those days we have some side trips that we’d like to do. For instance. We’d like to travel to Lauterbrunnen, Switzerland for the day.  Are the trains that are off the main line included in the cost or will they be extra.  Thank you very much.  

configure several trips on my cell phone with the global pass but my phone failed and I had to restart it, how can I recover the configuration that I made previously since I cannot add the tickets because it tells me that it is registered on another phone

I hold a valid Eurail pass, and I am looking to do boat rides in Switzerland (in particular Lake Lucerne and Lake Geneva).Couple of queries regarding 50% discount on these lakes -How to avail this 50% discount? Is it only via in-person booking where I need to show my eurail pass to get discount? Is there any way to avail this discount while purchasing ticket online? Currently I only see reduction option for Swiss half fare card and not for the Eurail Pass while online booking. If I use this 50% discount, does it count in one of my travel dates validity?

I am the person who purchased a Flexi Pass that can be used for 15 days within 2 months. I'm going to head to Oslo S station in Norway from Stockholm, Sweden on the 8.4th, and when I go from Ryge station to Oslo S station, it says replacement bus instead of train. Do I use the bus at this time? If so, do I have to pay a separate fee? Or do I just have to show the mobile pass qr code?