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I’ve got a global mobile pass. Sorry if these are stupid quesitons, but this is my first time using it. When should I connect a journey to my pass? Should I wait until I’m on the train? What happens if I connect a journey before I board and then miss that train or the train is cancelled? Can I just get on the next train to the same destination using the same QR code? If my journey has multiple changes, do I need a QR for each stage? For example, I want to go from Bruges to Berlin, which takes c8h overall and has 2 changes. Do I get one QR code for the whole journey when I board at Bruges, or do I break it down into stages and get a separate QR code for each stage?

Hey, I want to go to Paris at the end of July (from Berlin), then back to Berlin. Then at the beginning of August to Cologne and then to Austria. Then back to Cologne and then to Berlin. Is this possible? My residence is in Germany.  I want to book a 7 days global pass for this.. would that work? Moderator: link has been deleted upon request.  

In September my wife and I are taking an Interrail trip from the UK to Italy via Paris. I’ve managed to make seat reservations for all the various legs of the journey except the trip from Firenze SMN to Milano Centrale on Wednesday 21st September. The journey should only take a couple of hours but the ones listed for that date are all over 5 hours long with 2 or 3 changes? If I look for Saturday 17th it’s all OK (1h 55m) but if I click over to the following day (and beyond) it’s showing 5 and 6 hour journey times? Can I expect that these times will change nearer the date and how near to that date will I have to wait?

Hello everybodyIf I spontaneously decide to take a train that mandatorily requires a reservation, is it possible to hop on the train and to book a reservation on board?Thanks for your answers!

Hello.I,m confused about using this Interrail pass I bought this pass on 10 May . I have 11 months to activate it. I wish to start travel on 17 August 2022.Valid for 2 months from activation date.                            I live near Manchester. UK. I plan to take a train to London and take Eurostar to Brussels. Should I book the Eurostar now before activating the pass? If so how can I can discounters rate offered to Interrail pass holders? Once in Brussels i want to go to Ghent, Bruges and possibly Antwerp. To go to these cities which trains would be best by using the interrail pass? Then I want to go to Paris. What is best train for this? Your help will be much appreciated Thank you in advance

Hello! I am trying to book a Eurostar train and trains in France with sncb. The website does not let me book without a pass cover number. I have a mobile pass so I don’t have one. Can anyone please help me? The rail planner says I should go to a station and book but how can I do that if I am not in France/UK.

When will the train schedule be placed on the website for milan to florence for mid September 2022 and later?

Good afternoon,I plan to get a Mobile Pass for a trip in the late August. It seems that the shipping of a paper version of the pass will be very late. I need to have a paper justificative to be reimbursed by my employer. Does anyone know whether it is possible to have such document after having bought a Mobile Pass?Thank you very much

Hey everyone! Unfortunately our Global Passes were activated one day early and our first travel day got used up without travel… So frustrating this is even possible but we emailed customer support right away and now hoping they get back to us in time. I sent the email on Thursday 16th of June with all the details and dates for our travel. We are leaving on Thursday the 24th of June and we just want to make sure this will get sorted?? Is there any type of guarantee? We don’t want to have to buy new tickets for 200£ each just because of this.. A big headache when on vacation.. Thank you in advance for any tips!

Hi! I wonder if anyone can help me…My niece is in the US, and has a Eurail pass. She has been able to plan her trip, however, for Spain, it isn’t allowing her to reserve anything online: it has to be in person, in Spain.She is worried about waiting until she is here herself to do so in case there are no seats left for the day she wishes to travel (Madrid to Malaga).So, my question is, since I am in Spain, and I CAN go to a Renfe station… is it possible for me to make the reservation for her? Or for it to be “linked” to her eurail pass does she have to be the one to do it? Thanks!!

Hi,I’m from the UK and would like to use an inbound  journey to return at the end of my trip via rail from Belgium. Can anyone explain how I use an inbound journey with a mobile pass? 

Hola,Siendo China pero viviendo en España con permiso de residencia, ¿tengo que comprar el pase Interrail o Eurail? Y me gustaria hacer el viaje en Agosto de 1 semana, ¿que tan bien está el viaje nocturno de trenes? ¿es recomendable? 

Hi all,So I’m using my Eurail pass to travel from London to Amsterdam on the Eurostar on June 21. I already reserved my seats through the Eurail site and received my e-tickets a couple of weeks ago. I just got word, from Eurostar, however, that the train leaving at 11:04 will no longer be stopping at Amsterdam but instead at Brussels. The email also said that we can still use our Eurostar ticket to go catch an Intercity train from Brussels to Amsterdam. My question is, can we go ahead and move forward with the suggestion made by Eurostar and just take the train from London to Amsterdam and then hop on board IC to Amsterdam? Or do we have to have to reserve another ticket for both of these trips? Lastly, how would we fill out our Travel diary in this situation? If anyone is in a similar situation, please let me know how you have figured it out as most of the Eurostar phone lines are closed this weekend. Thanks!

I will arrive at Milan Malpenza airport and I would like to know if 3 days eurail pass covers the trip from Milan Malpenza airport to Milano Central Station.

hello there i am trying to do the seat reservation for me and my wife but i am not able to add her as 2nd traveller  i bought 2 passes at different times with same account under same email but when i am trying to book seat reservation it doesnt allow me to or showing that i can book for 2 travellers together any suggestion how can i book us together i my account i can see both of our passes but not able book us together i tried deleting her pass from account and add her as a traveller but its not letting me do that either 

Hi! I have a mobile pass with my friends, but finally I won’t be able to go, my question is: should I cancel my pass? if the answer is “yes”, how can I cancel my pass?Thanks! 

How do I get from Lithuania (Kaunas) to Poland by train? I can't find any timetables.

Hello,I bought a mobile pass and booked my seat reservation on the web site (eticket). I can't add my journey on my mobile pass. Is that ok if I show both my printed ticket and my mobile pass to the controller?       

Hi all, I’m supposed to travel from Paris to Lyon tomorrow and I am unable to book my reservation because I have a mobile pass, and therefore no pass cover number.  Can anyone help with this? I’ve written to customer service and gotten no response.  Thank you! 

When I try to make this booking (Paris-Barcelona) the system refuses to complete my booking, because based on calculation my ticket (on paper) will not arrive in time. Last time I did this, it took a week, now I have 4 weeks untill departure. The system advices me to change the delivery address to one in Europe. My address IS in Europe! This is the only date/time/train available, so I really need this seat! Of course it is Saterday night.Anyone with a good idea? I would be so grateful!

 Hi,The application tells me to "enter your code" after I clicked on the button of the final step "activate this pass". So, I enter my ID number but it doesn’t work. What is my mistake ?? 

I understand that in the stations of Milan Centrale, Roma Termini, (Napoli Centrale) there are gates to access the platform.You should be able to pass this entrance by scanning the barcode of your pass.Does anyone have experience with passing these gates by scanning his/her barcode with a mobile Interrail pass?  In Roma Termini we take the 06u25 train, where we have never been before. So I don't know if there will be staff at the gates so early, to help us if necessary?Can anyone confirm this? I'm assuming it won't be a problem if you have the interrail passes on 1 phone, to get through the gates ?The holder of the mobile phone with the passes first lets people through without the pass on their phone, and is the last to go through the gates? Additional information :When purchasing the mandatory seat reservations via NMBS, for 2 travelers, I also received a PDF document that was printed with the name of both travelers on it. There is a barcode on the document.I suspect that we will only

I am trying to book my first trip. I want to travel from Graz to Utrecht, leaving Graz Thursday July 14 evening or Friday 15. It is not possible to make a reservation for the NightYet any more, neither for the 17:26 train. No reservation should be required for the 14.26 train, but for the 17:22 train from Wien Miedling to Frankfurt it says It is possible that all pass hlder seats are sold out. If no pass holder seats are available anymore you need to buy a seperate full fare ticket  to board. Can I board, is this not allowed or do I only (?) risk not to fid a seat?

Hallo,Meine Tochter 9 würde gerne mit ihrer Schwester 15 mit dem interail fahren weiß vielleicht jemand ob das geht und welches Ticket sie brauchen Danke schon Mal im voraus 

Hi! I was booking a trip from Madrid to Paris and it says the following sentence: “Your order contains one or more paper tickets. Based on our calculations, your order will not arrive on time. Please send your reservations to another address, such as your hotel in Europe, or try booking at a European train station.” What I’m supposed to do? Is our first train and we can’t book it