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Bonjour,Je vous contacte concernant un problème urgent avec mes réservations de trajets Interrail.J'ai acheté un Pass Interrail afin de réaliser un voyage prévu dans 15 jours. J'ai travaillé cet été afin de pouvoir financer ce pass et je travaille également en août pour pouvoir rembourser les frais liés à ce voyage. J'ai déjà payé l'ensemble de mes logements et engagé une grande partie de mon budget dans ce projet.Aujourd'hui, je rencontre un problème qui m'empêche de finaliser mes réservations. Pour plusieurs trajets, l'application Interrail m'indique que les billets doivent être envoyés en version papier, mais aucune adresse de livraison n'est acceptée car le délai avant mon départ est considéré comme trop court.Je souhaiterais donc obtenir des réponses précises aux questions suivantes :Pourquoi est-il impossible de finaliser le paiement de certaines réservations alors que mon Pass Interrail a déjà été acheté et payé ? Pourquoi l'envoi postal est-il la seule solution proposée alors q

Do NOT buy a promo pass, Interrail is not honest about the refund policies.I bought an interrail pass in the promo period in September, and it was only in the payment confirmation (e.g. after purchase) that it said that no refund was possible for this particular promo period. In the general refund policy it says that promo passes can generally be refunded. PS: similar review can be found on trust pilot

Do NOT buy a promo pass, Interrail is not honest about the refund policies.I bought an interrail pass in the promo period in September, and it was only in the payment confirmation (e.g. after purchase) that it said that no refund was possible for this particular promo period. In the general refund policy it says that promo passes can generally be refunded.

Hi everyone,I need urgent help from the customer support team or a moderator.I need to move my Mobile Pass to a new device, but since this is the second time I am doing this, the Rail Planner app is blocking me and won't allow me to do it automatically.I have already submitted an official support ticket, but my trip is starting very soon and I am stuck without a working pass. Could a moderator please escalate my request to the support team so they can manually deactivate the pass from my old device?Here are my details:Pass Number / Order Number: 3MT*** Travel Start Date:July 15th (tomorrow) 

Hi there,I have the issue that I can't load my ticket with the QR code in the rail planner app.When I click on “show ticket”, it would just load forever, saying  “Loading your ticket. If this is taking a while… “. It never worked in the past, and this is my first travel day. There is no error or anything.I'm trying for 4 hours straight now,  I've let it load for 30 minutes, restarted the app a lot, restartet the phone, trying with LTE and wifi, let the app load after opening it and before proceeding.  I'm out of ideas and I'm currently traveling so I'm pretty afraid of a hefty fine as I currently don't have a ticket at all.Any help in timely manner would be super great!YoursJulleVersion 23.2.0Huawei P20 Pro

Issue 1:Some train lines (Zurich to Zagreb for example) won't let you reserve a sleeper if you want to use your interrail pass. It shows that a sleeper is not available. However, when you change the set up and try to buy a regular ticket for a sleeper, suddenly a sleeper is available for a regular ticket price. Issue 2: Before I bought the interrail pass, I checked how much a seat reservation would be from Malmö to Hamburg with the night train. It showed 17 euros. So, I bought interrail pass and when I tried to buy a seat reservation for that same route, it showed that it costs 110 euros!  Issue 3:So many information are not listed , or listed somewhere where it is difficult to see them. For example, there is sooo many trains without first class vagons. There are unexpected fees you have to pay on the train even though you have the pass and seat reservation. THE MARKETING INTERRAIL PASS DOESN'T MATCH THE REALITY.

I have already purchased my Eurail pass and have started to look through the time tables. I made one purchase to reserve a seat, but now I’ve come across “open seating; choose any available seating”. There is no button to click to reserve a spot on that train? Do I just show up to the station and hope that there is space for me on this train?Am I missing something as I click through the website?Also, if there is no further action needed at that point in the process, how do I add the specific train/time to my planner?

Hi all, I am trying to activate my pass and I´m at step 3 where I have to type in my passport number. However, the app only provides me with a numerical keyboard. My German passport number only has 1 number in it though, the rest are letters. How can I activate my pass now? Interrail is a bit ignorant, being a European project, not taking into account different passport numbers in the indivual countries. 

Hi, currently on a train to Munich and both our passes have disappeared and I can’t add them manually.  Help!

Two years ago we had an unpleasant experience when we were on the Bernina Express.  Just as the ticket collector approached, my wife was unable to open her Rail Pass.  We are doing a similar journey in September and we want to avoid a similar occurrence.  I used AI to question what was the best strategy.  Basically it said that the app failed because it had a poor signal.     When the Rail Planner app detects even a sliver of data (like a 2G or spotty 3G signal on a mountain pass), its default behavior is to immediately reach out to the Interrail servers to check for updates. If that connection is weak or drops mid-request, the app hangs indefinitely on a loading loop or a blank screen.   The recommendation was to update the app when leaving our hotel the day of our trip across the Alps, and then to put the phone onto flight mode     By treating the app as a purely offline tool for the trip across the Alps one will bypass the network glitches entirely.I thought it would be wise to get

I bought a reservation with credit but now I don’t want to take this train anymore. Can I cancel the reservation even without a refund ?

Hello,I cannot find the trains I am looking for in Sweden tomorrow and the day after:10.07. 19:05 Berlin Lichtenberg > 10:00 Stockholm Central (SJ: yes, DB: yes, RailPlanner: nothing found 11.07. 22:55 Stockholm Central → 06:05 Östersund C (SJ:yes, DB: yes, RailPlanner: nothing found) All departures from Stockholm Central: No train found at 21:00/22:00, only 23:15 to Malmo CAm I doing something wrong or is that much data missing from Sweden? I can add  the trains manually, but it is a bit concerning that these trains are not found one day before ...

J’ai pris mon billet de Paris vers Londre sans aucun soucis mais pour prendre mon billet de Londre vers Paris il y a marqué que tout les sièges sont pris a n’importe quelle date que je met, je suis donc bien emebter pour revenir...

J’ai pris mon billet de Paris vers Londres sans aucun soucis mais pour prendre mon billet de Londres vers Paris il y a marqué que tout les sièges sont pris a n’importe quelle date que je met, je suis donc bien embêté pour revenir...

I have recently bought a 10-day 2nd class global pass with Interrail, and along my journey I am going to travel with the AVE International from Montpellier to Madrid. So my question is, can I upgrade this leg from 2nd class to 1st class? 

Hi there! I am considering getting a Global Pass, but I am quite lost about how it works concretely. I can’t just go into any train just like that and show the pass if controlled, do I? One has tobuy a ticket at some point, right? So, how does it work in the field?I would be very grateful if someone could explain to me!

On 15 August I would like to travel with Nightjet 470 from Offenburg 23:35 to Hamburg 07:53.But the train is not available for sale yet. Does anyone know if and when the reservations will be available?If I find this journey in the DB planner, there is a notification:The stops Karlsruhe Hbf, Bruchsal, Heidelberg Hbf, Darmstadt Hbf and Frankfurt(Main)Süd are omitted. The train is diverted. The reason is construction work.That is fine with me. I don’t need these stops. But if I click at “Journey information” there is another notification:The stops Basel SBB, Basel Bad Bf, Freiburg(Breisgau) Hbf and Offenburg are omitted. The train is diverted. The reason is construction work.That does not sound good… But the planner does still find the journey.My research so far: For the journey 15 August, the planner shows that NJ470 has 7 stops between Offenburg and Hamburg Hbf. On a normal day it has 11 stops.Bruchsal, Heidelberg Hbf, Darmstadt Hbf and Frankfurt(Main)Süd is missing, but Offenburg is st

Bonjour.Quel pass choisir pour aller une dizaine de jours à Londres l’année prochaine 

Hello, I am trying to book a ticket for the night train from Split to Zagreb (on the 4th of August at ~21h) but the rail planner app says no price result found and tickets might be sold out but when I look on the operator's website the train ticket is available for purchase. Does anyone know how to book it using the pass rather than having to pay for the full price ticket? 

I intend to use a global pass supplemented by a one country pass for an upcoming trip. Is it fine to have both loaded on the same device and switch between them as required? 

Hello, i am wondering if i book a few transfers on the inter rail planner and there are short transfers, if i get delayed and miss the short transfer will i get to board the next one or get refunded?  thanks

After purchasing several reservations on Eurail for our group of 4, traveling in Austria and Switzerland, I tried to make carriage and seat selections only to discover that Eurail does not allow me to do so, although the selections could be made on the operators’ sites when reservations are made there. I do not recall during the reservation process being informed by Eurail that seats cannot be selected with Eurail reservations, but they can be selected by purchasing the reservation directly with the operator.  If they had done so, I would not have purchased reservations on Eurail.So, I would like to get a refund for the reservations I just made today on Eurail and then repurchase the reservations directly with the operator and select seats.  How can I do this?  Eurail says that reservation refunds depend on the operator.  Will it require contacting the various operators?  This is an important issue to us, not only to have seats we enjoy, but for logistical reason.  We have several very

I have a 4-trip Interail pass, and when I try to book a seat for the Amsterdam–Berlin leg on 8th July 2026, and the Berlin–Praha leg on 10th July 2026, I get a message for every departure time stating that there is an error and the reservation cannot be made. Is it possible to board the train for those legs without a seat reservation?

I want to take the Berlin-Prague train, and it says that seat reservations are recommended. However, when I try to book, it won't let me. The reservations must be sold out. My question is: can they deny me boarding if I have a travel ticket (but no seat reservation)? I don't mind standing, it wouldn't be a problem; my fear is that they won't let me get on the train.

Bonjour, j'ai un problème j'espère que vous pourrez m'aider. Je pars avec deux autres personnes au Danemark. Il y a eu un cafouillage sur les dates les deux personnes ont pris, avec leur passes un interrail, des trains le 20 et 21 juillet pour y aller. Mes trains sont au 19 et 20 juillet. Est-il possible de basculer sur leur train pour être avec ces personnes ? Je demande cela, car en y regardant leurs trains ne sont plus disponibles et je me retrouverai dans d'autres trains sans ces personnes. Merci d'avance pour vos réponses.