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Cannot activate mobile pass

  • Apr 28, 2022 12:24 PM UTC
  • 7 replies
  • 208 views
Chayanan

Cannot activate my global pass. Out of 5 people only one has gone through while the rest mentioned to contact customer service. However, I have wait for days and tried to sent messages through Facebook, email, twitter but there is still no reply.

I have checked that all information are correct and the app is of the newest version. Also tried setting as mentioned in the forum too. Still not working

I have attached a photo of the message shown.

 

7 replies

Railmaster
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  • rvdborgt
  • Railmaster
  • Apr 28, 2022 12:28 PM UTC
  1. Is the app version 23.1.0? (Go to More, scroll to the bottom.). If not, please update.
  2. Do you have Android or an iPhone? If iPhone, which iOS version?
  3. What do you mean by "Also tried setting as mentioned in the forum too.”? What did you set?
  4. When does your trip start?
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Chayanan
  • Chayanan
  • Author
  • Right on track
  • Apr 28, 2022 12:45 PM UTC

1. Yes it the newest version 

2.I have set enable error logging 

  1. In less than 2 weeks but I need to provide the documents of booking to my workplace by next week
Railmaster
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  • rvdborgt
  • Railmaster
  • Apr 28, 2022 12:49 PM UTC
  1. Do you have Android or an iPhone? If iPhone, which iOS version?
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Chayanan
  • Chayanan
  • Author
  • Right on track
  • Apr 28, 2022 1:25 PM UTC

I have an iPhone version 15.4.1

Railmaster
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  • rvdborgt
  • Railmaster
  • Apr 28, 2022 1:36 PM UTC

You could try removing and re-installing the app. For some people, that worked.

Other than that, customer service will have to help.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Chayanan
  • Chayanan
  • Author
  • Right on track
  • Apr 28, 2022 2:42 PM UTC

Unfortunately it still doesn’t work. I have contacted the customer service for several days now, hope they will reply soon🥲

Marion
Full steam ahead
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  • Marion
  • Retired Eurail Moderator
  • May 2, 2022 2:36 PM UTC

 

Cannot activate my global pass. Out of 5 people only one has gone through while the rest mentioned to contact customer service. However, I have wait for days and tried to sent messages through Facebook, email, twitter but there is still no reply.

I have checked that all information are correct and the app is of the newest version. Also tried setting as mentioned in the forum too. Still not working

I have attached a photo of the message shown.

 

Hi Chayanan, I'm sorry to here that you are experiencing this issue. Our customer service is experiencing an increased number of questions, please bear with us. Cheers,

Please ask questions in the forum instead of sending me a private message, as I won’t be able to respond to those.
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