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Early expiry

Jillibean

We bought 2 senior 15 day flexible Eurail passes and started using them on 19th of April. Now it's saying they've expired after using on 2 days only. How can we fix this?

Best answer by thibcabe

I can't see that it is expired here ?

The pass is valid until 18th June and you have 14 travel days left

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5 replies

Railmaster
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  • rvdborgt
  • Railmaster
  • April 24, 2023

Could you please go yo My Pass and check what validity is mentioned underneath "Eurail Global Pass”? Like in this screenshot, where it says "3 Dec-17 Dec”:

 

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Jillibean
  • Jillibean
  • Author
  • Rail rookie
  • April 25, 2023

Thanks for your reply. I'm very grateful for you input.

Please see the attached "my pass" information.

Kind regards

Jillibean

Full steam ahead
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  • thibcabe
  • Full steam ahead
  • Answer
  • April 25, 2023

I can't see that it is expired here ?

The pass is valid until 18th June and you have 14 travel days left

Railmaster
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  • rvdborgt
  • Railmaster
  • April 25, 2023

Indeed, could you please post a screenshot of where you see a message about something expired?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Jillibean
  • Jillibean
  • Author
  • Rail rookie
  • April 25, 2023

Hi, after discussions with the provider, we've sorted out the problem and are now back on track. Thank you to the people who have responded to my question, I really appreciate it.

Jillibean

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