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Exchange from paper to mobile pass while it's already valid

  • Aug 19, 2021 8:04 PM UTC
  • 1 reply
  • 138 views

Hello everyone.

I bought a paper pass, but want to exchange it for a mobile pass. My paper pass is already valid, but not used yet. Does anyone know if it's still possible to get the exchange fee back if I exchange it?

Thanks! Joni

Best answer by Nanja

Hi, usually it’s possible to exchange your paper Pass for a mobile Pass. However, as your Pass is already valid, it cannot be exchanged according to our refund/exchange policy. I advise you to contact our Customer Support team anyway here, so see what the possibilities are. Cheers,  

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Railmaster
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  • Nanja
  • Retired Community Manager
  • Answer
  • Aug 23, 2021 8:13 AM UTC

Hi, usually it’s possible to exchange your paper Pass for a mobile Pass. However, as your Pass is already valid, it cannot be exchanged according to our refund/exchange policy. I advise you to contact our Customer Support team anyway here, so see what the possibilities are. Cheers,  

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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