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HELP ME

  • September 10, 2026
  • 3 replies
  • 25 views

i didn’t recieved my pass in my mail box compared my team mates did, even tough the website tells me that the procedure is finished and the pass was sent

Best answer by rvdborgt

Then log in on the Interrail website and check the order overview. Is your order there? If so, you can resend the confirmation email but also see the pass number, which is actually all you need.

If your order is not there, then contact customer service:

https://help.interrail.com/hc/en-001/requests/new

3 replies

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  • Railmaster
  • Answer
  • September 10, 2026

Then log in on the Interrail website and check the order overview. Is your order there? If so, you can resend the confirmation email but also see the pass number, which is actually all you need.

If your order is not there, then contact customer service:

https://help.interrail.com/hc/en-001/requests/new


I checked and on the website i have the pass but can’t open it in the order overview


Forum|alt.badge.img+10
  • Railmaster
  • September 10, 2026

So what happens when you click on "View order”?