Solved

I bought a new phone and my pass is on my old one! Please help :)

5 years ago
Jul 15, 2021 12:29 PM UTC
2 replies
152 views

Marie El Mouden
New aboard

Hi everyone ! :)

I tried to contact consumerservice and they are absolutly unreachable and I have an urgent request.

I bought a new phone for my trip, but my pass has been activated on the old one. How can I transfer it to my new one? I have already installed the app on the new one, but the pass does not work.

Do I have to delete the app of my old phone?

Thank you so much for your help!!

Best answer by seewulf

@Marie El Mouden only possible together with the Customer service as your pass is already activated :/ You can fill this form to get in contact with them https://eurail.zendesk.com/hc/en-001/requests/new

View original

+16

seewulf
Railmaster
Answer
5 years ago
Jul 15, 2021 5:56 PM UTC

@Marie El Mouden only possible together with the Customer service as your pass is already activated :/ You can fill this form to get in contact with them https://eurail.zendesk.com/hc/en-001/requests/new

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers