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lost Mobile pass

  • Jul 22, 2021 10:29 PM UTC
  • 2 replies
  • 174 views
Hilde Dollen

Hi! My friend lost her phone and with that, her mobile pass. We tried to upload her pass on one of our phones, but I won't let the pass be on two mobile phones. Tomorrow we'll have a travel day and she really needs her pass for it. What can we do?

Best answer by seewulf

Open a case on this form 🙂https://eurail.zendesk.com/hc/en-001/requests/new

and wait for a response :)

Maybe send to @Nanja  a private message with your booking details as she is the manager of this community and our connection to the Support staff :)

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2 replies

seewulf
Railmaster
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  • seewulf
  • Railmaster
  • Answer
  • Jul 23, 2021 12:11 AM UTC

Open a case on this form 🙂https://eurail.zendesk.com/hc/en-001/requests/new

and wait for a response :)

Maybe send to @Nanja  a private message with your booking details as she is the manager of this community and our connection to the Support staff :)

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
Hilde Dollen
  • Hilde Dollen
  • Author
  • Rail rookie
  • Jul 23, 2021 7:00 AM UTC

Thank you, I've just sent @Nanja a message.

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