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Mistake on birthday during exchange from paper pass to mobile pass

  • Aug 17, 2021 11:38 AM UTC
  • 3 replies
  • 189 views

Hello !

My girlfriend and I bought an interrail pass in 2020 that we had to delay to 2021 due to Covid, during the exchange from our paperpass to the mobile pass our birthday dates has been switch by eurail (bug or mistake), so it's not correct anymore (the date were correct on the first paper pass).

Our trip is starting in a few days (the 21) and the customer service seems to be really busy, is it possible to be in touch with someone by phone ? We are scared not to be able to travel because of this :sweat:

 

Thank you,

Maxime

Best answer by Nanja

Hi, you did the right thing by contacting our Customer Support team as they can change it for you. Please provide me with your email address via a private message. Cheers,  

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    3 replies

    Railmaster
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    • Nanja
    • Retired Community Manager
    • Answer
    • Aug 19, 2021 8:39 AM UTC

    Hi, you did the right thing by contacting our Customer Support team as they can change it for you. Please provide me with your email address via a private message. Cheers,  

    Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
      • MaximePascal
      • Author
      • Rail rookie
      • Aug 19, 2021 8:43 AM UTC

      Hi !
      They responded a few minutes ago and everything is back to normal !

       

      Thanks a lot,

      Have a nice day

      Maxime

      Railmaster
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      • Nanja
      • Retired Community Manager
      • Aug 19, 2021 10:25 AM UTC

      Happy to hear that. Same to you :relaxed: Cheers, 

      Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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