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No Travel Days Left

  • Jul 21, 2021 6:36 PM UTC
  • 4 replies
  • 373 views
Tia Myers

Hey! I have the Eurail Global pass, good for 90 days of unlimited train rides. However, I’m about two weeks in and I’m trying to add a trip that spans two days and the app says I have no more travel days left and that I need to purchase a new ticket. 
Any idea why this is popping up? 

Best answer by Nanja

Hi Tia, please reinstall the app and make sure to update to the latest 18.1.1. app update. 

If the issue is still there, please enable the error logs in the app (go to '’more'’  → click on '’settings'’ in the top right corner and enable error logging. Once done, we ask you to perform the actions one last time (as with enabling this setting we have permission to follow your actions).

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4 replies

seewulf
Railmaster
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  • seewulf
  • Railmaster
  • Jul 21, 2021 7:55 PM UTC

I guess a error in the system :/  Please follow these errorlog steps suggest by @Nanja as then the Customer Support can have a look on it :)


If the issue is still there, please enable the error logs in the app (go to '’more'’  → click on '’settings'’ in the top right corner and enable error logging. Once done, we ask you to perform the actions one last time (as with enabling this setting we have permission to follow your actions).

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
    Railmaster
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    • rvdborgt
    • Railmaster
    • Jul 21, 2021 8:50 PM UTC

    Also check if there is an app update available. The latest version is 18.1.1.

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
      Railmaster
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      • Nanja
      • Retired Community Manager
      • Answer
      • Jul 22, 2021 4:00 PM UTC

      Hi Tia, please reinstall the app and make sure to update to the latest 18.1.1. app update. 

      If the issue is still there, please enable the error logs in the app (go to '’more'’  → click on '’settings'’ in the top right corner and enable error logging. Once done, we ask you to perform the actions one last time (as with enabling this setting we have permission to follow your actions).

      Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
      Railmaster
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      • rvdborgt
      • Railmaster
      • Jul 22, 2021 4:03 PM UTC

      Today, version 18.1.2 was released. I'll wait with the installation until I have a few days that I don't need it...

      Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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