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Not received my mobile pass on my email but the money has been deducted

  • Jul 6, 2022 4:10 AM UTC
  • 1 reply
  • 55 views

Rupa Sinha

Haven’t received our mobile pass on our email but the money has been deducted from our bank account. 

Jul 6, 2022 7:58 AM UTC

You need to make a complaint with Customer Support using the form in the link below. I guess that you also need to contact the issuer of your credit card to see if they can see where the money is.

https://eurail.zendesk.com/hc/en-001/requests/new

1 reply

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  • Railly clever
  • Jul 6, 2022 7:58 AM UTC

You need to make a complaint with Customer Support using the form in the link below. I guess that you also need to contact the issuer of your credit card to see if they can see where the money is.

https://eurail.zendesk.com/hc/en-001/requests/new