As said in the title, I rebooted my phone and when i wanted to log in again the trip and the pass were gone and i was told that it was already on another device. Submiting a request on interrail only got me an unhelpful automated answer.
Any Idea how to deal with the situation?
What was the unhelpful answer?
Where did you want to log in again? In the Rail Planner app, you don't need to log in to be able to use your pass.
Reply to customer support and tell them you still can't use your pass, since it seems to have disappeared. If you haven't done so already, include a screenshot of where exactly you are stuck and include your pass number.
It may help to uninstall and reinstall the Rail Planner app. This is just a workaround though and is not supposed to be needed. After reinstallation, it may take a minute or so to reload your trip and pass.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
