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System doesn't let me cancel the trip

  • Aug 27, 2021 11:55 AM UTC
  • 2 replies
  • 139 views

Hi fellow travel friends!

I’m trying to cancel my trip on the website but the system just tells me “You are not enabled to cancel your trip” without mentioning a reason. Can somebody help me, I’m in despair.

 

Thank you guys in advance.

 

Best regards

Best answer by Felipe.iturrieta

Hi Anita,

I am sorry to learn of this! Have you managed to cancel it? If not, please let us know your order number so we can look into the details of your order in our system. 

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2 replies

Felipe.iturrieta
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Hi Anita,

I am sorry to learn of this! Have you managed to cancel it? If not, please let us know your order number so we can look into the details of your order in our system. 


  • Author
  • Right on track
  • Aug 29, 2021 12:46 PM UTC

Hi!

 

Thanks for your help. My order number is: IN30226134

 

Best regards