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Wrong travel day

  • Oct 11, 2021 6:37 AM UTC
  • 1 reply
  • 76 views

Hello everyone,  

my name is Chiara and today I‘ve accidentally chosen yesterday as my travelday but i wasn‘t traveling! Today i’m traveling from Tours to Barcelona. Now there is only two traveldays left. Please help me to fix this.

Pass reference: VTMPTC

ID number: C2F3W3GX8

I would be so thankful if you can help me!

Kind regards,

Chiara

Best answer by Nanja

Hi Chiara, please contact our Customer Support team here, directly. They can look into it for you and add a day if applicable. Cheers, 

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1 reply

Railmaster
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  • Nanja
  • Retired Community Manager
  • Answer
  • Oct 12, 2021 1:42 PM UTC

Hi Chiara, please contact our Customer Support team here, directly. They can look into it for you and add a day if applicable. Cheers, 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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