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I have a couple of questions about the current process for claiming delays with Eurail.I have submitted several claims over the past few weeks, but just received the standard reply saying it is has been received. Does anyone know how long it is taking to process currently? The form asks for a screenshot of the ticket. Eurail has disabled this functionality so I have submitted the images with the QR code missing (using the option to allow screenshot in the app). Will this be accepted?

We are booked on 10.36 train from Bolzano to Munich (RJ88) on Tuesday 8th September, then 15.17 from Munich to Berlin (ICE1004) same day. Will either or both be running?

We , a family of 3, travelled only 5 days out of 10 Travel days in 2 Months Global Pass 1st class. Is there a way to get refund for unused travel days?

Hi there,I’m looking into the European Sleeper train’s new service from Brussels to Milan; thinking of next year. I’d book a private compartment for 4 of us. Has anyone used them? How are they and how do they compare to the Night jet service from Brussels to Vienna (I used that a few years ago).  Thank you!

Presently travelling; no “Move Pass” appears

Hello fellow interrailer,When traveling from Vienna to Brussels with the NightJet NJ448 the train actually rides through Germany, which is my home country. Can I still use this connection if I am not exiting the train in Germany without using one of my inbound/outbound days of a global pass?Thanks a lot for your help!Ralf

Hello Forum and especially Support Team,I am in a severe emergency. My trip starts tomorrow night (Sunday).I purchased a Mobile Pass. An older version of the Rail Planner app is already installed,but I have an iPhone SE iOS 15.8.8  and when I try to open it to add my pass, it triggers a forced update screen and prevents me from accessing my pass. I cannot update the app due to iOS limitations, and I do not have access to another smartphone.I already submitted an official support ticket yesterday evening, but I have not received a reply yet. Thing is, had I known, I’d have bought regular train tickets. I’m travelling to France on relative short notice for the funeral of my aunt there.  When I compared prices, Interrail was the cheaper option, so. And even I cancel the pass now - regular ticket prices have meanwhile GONE THROUGH THE ROOF and I can’t afford to buy those tickets. Really can’t. Help???This is my ticket number from the support request email: 1519055And could I please, please

I can not activate my day trip in DuscoverEU app and I'm travelling with that train in few hours. It says that something went wrong....please reply as soon as possible

My wife and I are returning to London St Pancras on Eurostar and then switching to London Euston on the same evening to travel to our home station using our 30 day /5 travel day/ 1st class Eurorail passes. We have selected an Avanti train for the final leg of the journey but are struggling to find a link to make seat reservations - even though our “Journey” says that these are required. All of our European seats have been booked with no problems. Can anyone assist us please

hello everyone, I won the interrail ticket via Discover EU and I began booking my trains. One journey goes from Paris to Valencia. Accidentally I booked the journey for the wrong date. I want to travel one day earlier. I also used two of my four credits to book the seat reservations.  I’ve been researching on how to change the seat reservations but I couldn’t find any results so I wanted to ask wether someone knows how to change the date.  thanks for your help! 

Hi, my Interrail Global Pass starts next week on Tuesday morning. I wanted to check if everything is working and if I have any issues beforehand. It seems that I am apparently offline in the app. I can´t look at my pass I cant look at the Tickets or do anything. I have tried restarting my phone, switching wifi off and on I don´t know what else I can do to fix the problem. I am not able to deactivate my pass and move it to another device. I dont want to reinstall the app either, I had issues with that in the past, where in needed the support to unlock my pass for me to lock into my discovereu app. 

Jag köpte IR pass 251215. Aktiveras senast 261115.Är det giltigt tom 261215 då ? 

Hello everyone! I am currently planning an interrail trip for my family (2 adults and a then 9 year old and 4 year old) for next summer. We will have maximum of 23 days leave to travel.I originally looked at a global pass but I think given the age of my youngest a slower travel pace may be more preferable - we are currently considering a 3 or 4 day pass in Germany including a week in the south with a hire car to do some gentle hikes. One of the things my kids are obsessed with at the moment (aren’t we all?) is night trains and I was hoping to let them experience one for the first time. I’m trying to understand from the language used on the site if I can use the fourth travel day for a night train out of Germany (would be well within the 1 month as only have 23 days to travel). I was looking at either Munich to Rome, Stuttgart to Venice, Hamburg to Vienna, Berlin to Vienna or Berlin to Paris. If breakfast is served as well I think that would make it even more exciting for them - any rec

I want to travel from Germany to Imperia (Italy) tomorrow (Sunday) including bike transportation.I have to use 3 trains in totalICE from Germany to Zürich (CH) EC153 - Zürich (CH) to Milano Lamberti (I) IC641 - Milano Centrale (I) to Imperia (I) For ICE connection from Germany to Zürich I can do reservation for the bike by DB App ✔︎.Until now I found no way to do reservation for the bike for other trains. I checked Trenitala App + Website and SBB without success. Does anyone have an idea how to do this?  

Anyone has suggestion for the best comfort route from Amsterdam to Bologna italy ? I also noticed a “bug” related to night trains in the trip planner from the App, when selecting night train option in the planner nothing shows if your itinerary has multiple legs and only one is with night trains . Seeing no options I booked for now daytime I am going via Munich, trying also chuchuu.com to verify train reliability as after one booking a timetable was different from the journey in the German train DB website and schedules!please provide options for my comeback from Bologna to Amsterdam, probably a night train would be better for me! tomorrow going viaAmsterdam → Duisburg HBf (ICE) → Munich HBf (RJ)→ Bologna centrale   

Hello everyone,I'm planning a trip and I'll be using a global pass for my train travels. I've heard that it's possible to book tickets directly at train stations without having to pay for individual tickets, but rather using the pass. Can anyone share their experience with this process? How does it work, and are there any specific steps or tips I should know about when reserving tickets with a rail pass at the train stations?Thanks in advance for your help!

Hi,from 31 Jan 2023 NS the national operator in the Netherlands will have the possibility to travel with Credit Cards with the train only using the credit card as a ticket like tap and go in cities like London for the underground. If you are travelling with an Interrail or Eurail Pass than you have to stop on your phone the possibility to use NFC if you have a Credit or Debit Card on your smart phone, because the ticket barriers at the station will register your credit card and not the QR-Code of your mobile Interrail/Eurail Pass.  Maybe the Eurail Team can do something that using the Rail Planner App the payment service is turn off like when using NS app. @Mukhammad Mostly this problem will have iPhone users.  More about using credit cards for traveling with NS:https://nieuws.ns.nl/bij-ns-check-je-in-en-uit-met-je-contactloze-betaalpas/

I found the advice to contact interrail when my reservation email did not come. ybut how?? no phone number, not even an email adress.

Hello when i am looking at my reservations i cant find the local trains connecting me too the bigger stations, i saw them when i booked but not when i look at it now. 

Wenn ich am letzten Abend meines 4-Tage-Mobilpasses in Zürich mit dem Nachtzug abreise und am nächsten Tag in der Früh im selben Zug in Wien ankomme - muss ich dann für den Teil in Österreich ( meinem Heimatland), der am 5. Tag stattfindet, ein eigenes Ticket kaufen?

Hello,I booked some seat reservations for me and my partner via the interrail website by adding us with our passes to a trip I created.In the Rail Planner App only I can see the Trip and more importantly the reservations in my account, she has no possibility to view or show the tickets on her phone.Am I missing something so we can view the reservations both or is this just bad design? Any help would be appreciated 

How can I remove a journey from "my trip" in the railplanner-app?

I am looking for Route ideasfrom Ljubjana to St. Moritz(Switzerland) via italy. Along the way i can either do a 2 night stay or 2 1 night stops. I am planning to travel in october.My current idea are Trieste and Milano as they both are along the way. As there are no good train coonections from Slovenia to italy anymore(or did i overlook something) i am thinking about taking the Bus from Ljubjana to Trieste instead. I am looking for alternatives to Milano as i already have been there. (it was just the first stop that came into my mind along the route) Looking to get away with just 1 highspeed train reservation for italy.

Hi there, we have 2 passes one on each phone for our upcoming trip. I have planned out all 5 days, with reservations on my phone. We have a 5 day pass, being used over 14 days. I have activated the pass and fixed all 5 travel days. I now want to share the trip so my husband has his on his phone. Its the same exact trip for both of us.If I share using WhatsApp or email, what does he need to do when he receives it? And does it activate his days too, so all 5 have bar codes? I assume as I have activated my days, I am fit to travel now and need to do nothing else? Ideally I would like that to be the case for both of us as our trip is fixed now 

lost my in box! How can I recover my pass order confirmation?