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Hi! Me and my friend were supposed to travel to Amsterdam via Paris from Avignon. We tried several times to book through the app and website but did not succeed. We then got the tip that you can book reservations at the train station- which we did for a ton of destinations. However this time the train was full between Paris and Amsterdam and we then decided to only go to Paris. When we got the receipt we had been charged the full price of the tickets (72€), which is almost a third of the price for the whole pass. No one at the train station could help us or even understood what interrail was even though we showed our passes to the lady in the reception. Is there any possibility to get a refund somehow? 

Hi everyone :)I am planning on travelling from Wroclaw to Dresden via Zgorzelec. While the DB Navigator says there is a direct regional train from Zgorzelec to Dresden-Neustadt, the Rail Planner does not show me this connection. Instead it wants me to take a train leaving Zgorzelec at 12pm and then transfer in Görlitz and Bischofswerda, while the direct train also departs at the same time. The direct train is the TLX RE1. Does anyone know whether this train is included in the Internation Interrail Pass or not? Thanks for your help!

Hi community, I have Eurail Italy pass and I would like to know if I can board bernina express from st.mortiz to Tirano. I already made the seat reservation but not sure if my Eurail Italy pass covers the ticket. From Eurail app it did let me get the ticket but unsure if this is valid. Does anyone have experience traveling on Bernina using Eurail Italy pass.

Hi guys,I am traveling for my outbound journey from Berlin and I need to arrive on that same day in Nantes (France). However, to do so, I need to stop by Paris to take a last train (Paris to Nantes). Will my pass work or will it stop as soon as I arrive to Paris from Cologne, as France is my country of residence?Many thanks!!! 

Hi,I have misplaced my Eurail pass while traveling and I'm unsure of the next steps to take. I need advice on what to do in this situation, such as reporting the loss, obtaining a replacement pass, and any potential costs involved. Any recommendations or insights from others who have dealt with a similar issue would be incredibly helpful!

Hello everyone,just to be sure. I’d like to start my trip from Amsterdam, and get back to my home Country Italy.So doing Amsterdam, Berlin, Prague, and ItalyIs that possible, or do i have to start my trip from home town?Just in case, which pass should i get so?Thank you for the helpBest Regards^^

I am trying to make a reservation for a train from Cannes to Barcelona-Sants and have been unable to make the reservation online since it is not domestic and I cannot get through to the international number. The route is July 14 12:01 Cannes to marseille st charles (TER17486). Then marseille st charles at 17:49 (TER76562) to Nimes pont du gard. Next, nimes pont du gard to Barcelona-Sants (TGV9715) (17:49-21:25).  My issue is I cannot get the TGV9715 booked and I am wondering if anyone knows how to fix this issue? Online it says the first two trains do not require reservations so my understanding was that I could just use the QR code given in the app to board those two trains.  I have tried the SNCB website for TGV9715 but since it is a domestic route it will not work and the number given is not working with my phone. If anyone has any suggestions I would really appreciate it as I don’t know what to do and most places I have tried to ask aren’t familiar with eurail and will only let me

I’ve bought two passes in our country’s third party website.I would like to know that whether should I redeem the passes in one cellphone or we should do it separately?Because I would like to order our seats together. and there’s one more question, I can’t quite find the log in place in my rail planner app, is it that I don’t need to log in?

I’ve got an interrail pass and want to reserve/buy a seat reservation for the bruxelles-midi → strausburg train on 17th of july 2023 at 7:17. However I cannot do it online, does someone know other ways? i tried to call, and through the sncf-connect i can only book and buy entire tickets, not just seat reservations. 

Hi allI have an interrail global pass and a couchette reservation for the Intercity Notte from Milano Centrale to Bari for this coming Saturday. The plan is to come from Switzerland during the day and then catch the night train in the evening in Milan.Now I am thinking to go even a bit further to Piacenza using day trains, have dinner with a friend there and then catch the night train from there (Piacenza is its first stop after Milano). Do you think this is possible? Or will my reservation expire if I’m not on the train in Milan?Does anyone have any experience here?Many thanks in advance for your help!Kind regardsSebastian 

Good morning,I am French and I would like to buy an interrail pass with restaurant tickets "ANCV connect" which are computer tickets.On the interrail website this is not possible.I went to a small station in France and I didn’t succeed either.Please help me ! Bonjour,Je suis français et je voudrais acheter un pass interrail avec des billets de restaurant "ANCV connect" qui sont des billets d’ordinateur.Sur le site d’interrail, ce n’est pas possible.Je suis allé dans une petite station en France et je n’ai pas réussi non plus.S’il vous plaît aidez-moi !

If my pass has been activated, can I still add/remove some routing with my pass ? for example, I activated my pass on 1Dec22I forgot to add routing from Paris-London on 3Dec22can I still add this route to my pass ? 

Hello everyone! Its gonna be my first time in mainland Europe and I’m pretty excited, but also a little overwhelmed figuring out travel for me and my partner (she’s born in March 1996, so 27yrs old, for the purposes of the train pass ;) )This is our plan: 29th July: I arrive in Paris late evening, stay and explore the city for 2 days (30-31st July).  1st August: Travel to Visp/Saas Fee (near Interlaken in Switzerland) where i’ll join my partner. This I believe I have to do either via Zurich or Geneva.  2nd August: Travel from Visp/Saas Fee to Interlaken, stay there for 3 days and enjoy some of the activities such as the lake ride, travel to nearby places such as Grindelwald, Lucerne/Lungern and Jungfrau (though I’ve seen the train trip is fairly expensive, so i’m open to alternatives!). Other suggestions on what to do are welcome as well :D  5th August: Travel from Interlaken to Como, via Lucerne (from where I want to take the Treno Gottardo) and Lucarno. I believe this will be a long

Hello!my husband, son and myself need to travel this Tuesday July 27 from Basel to Milan. We have Global Eurail First Class passes. I am wondering if I must reserve seats for this leg or if we should just turn up at the station and hop on?! Any advice would be appreciated! 

We are planning to do a day trip from Milan to Venice on Wednesday 28/6 or Thursday 29/6. What is the best way to do this with our first class global pass?

Hello,we are going to interrail for the first time with 5 persons, but we have 5-day travel passes but I would also like to visit Denmark on the way back and the other 4 will go home. How could we best book? The best part is that we could travel together as much as possible.Our plan is:day 1 -2 - from the Netherlands to (west)Sweden, Hamburg night train - 5 personsDay 3 -  From west Sweden to Stockholm. - 5 personsDay 4 (5) -  i will travel from Stockholm to Copenhagen. The other will travel from Stockholm back to the Netherlands Day 5 - i will travel from Copenhagen to the NetherlandsThanks for the tips!

Why is it saying all these train times are available and then I get to purchase and it says “one of the legs of your journey could not be booked” This is happening with all like 10 train times available for the entire day?? is this a glitch?  

Hi guys!I’m trying to make a reservation for a train ticket from Raciborz (17:14, 08.07.2023) to Prague Hlavni Nadravi (21:45, 08.07.2023). The Interrail website tells me that no reservation is required, but I can make one if I want a place, and the Rail Planner app tells me that a seat reservation is required.Which one is true? How can I make a reservation? There’s no button anywhere to do it.Thanks a lot for your help from advance!Jakub

Hi, I am planning using a flexi mobile pass (10 days within 2 months) and reading the FAQs I am getting confused. From the instructions I understand that I must link a trip to my pass in order to be able to activate the pass starting from X date. But I have also read that the trip I link to my pass cannot be changed once the pass is activated. So, I am wondering how my flexi pass remains then flexible.Is it because even tough I cannot change the trip linked to my pass, I do can add, remove, change journeys and cancel travel days (until the day before) to the trip linked to my pass? Do I understand right?And if this is the case … would you recommend me linking a trip to my pass with all journeys planned on all 10 days or rather link a trip to my pass with only the first journeys on my first travel date and then, as I travel, add journey by journey (meaning travel date by travel date) to the trip linked to the pass? I guess the answer partly depends on whether travel days are automatical

Hi, I plan to visit San Sebastian - Granada - Barcelona on October to November 2023 all via train. However, I can’t find trains for my travel period.  Is it just because it’s still early to have a schedule on my travel dates? Or is it possible that no trains will be operating on my travel date?  Appreciate the help. Thanks!

I bought a mobile pass and but entered the wrong validity period. Unfortunately, the validity period has now started but I am not going to be able to use any travel days from this. Is there any way I can still change this (the dates should fall a month later)? Or possibly refund (I did not buy Plus)?

Hello,I'm going on my first solo trip and I want to go to Oslo, Norway by train from Nantes, France. However, I can't figure out how the interrail site works and I'm afraid I might be making a mistake. I have the impression that I have to buy the 4-day pass for 1 month for 194 euros and that I have to pay extra to book the seats on the trains (I'm changing trains 6 times).Except that I'm leaving on 5 July, in barely a week's time. And I know that you often have to book seats in advance, so I'm afraid there won't be any left. So I'm hesitating whether to buy the pass and take the plane instead (which is really the worst case scenario, because I don't want to). If I buy the pass, am I sure I'll be able to go to Oslo with it next week? Because I can’t book a seat without having bought a pass.Thank you in advance for your reply. :)All the best,Marion

Can I use the one country pass for France to travel from France to the Netherlands (where I live)? 

Why doesn't interrail give you the option to also access the app for free when you pay a supplement to get the physical pass? It seems so nonsensical. Every national railway service lets you print your tickets and also have them in their app for free.

Hi! I was wondering if it is still possible to reserve a seat on IC 399 (on night of 27 or midnight of 28 July 2023)  Eurail app says no reservations is needed but I don’t want to risk not getting a seat.  However, I’ll tried finding the train on cd.cz and OBB, but no luck.