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Hi community, I bought a mobile global Interail pass a few days ago and since then I have to say my experience with Interail website and customer service has been completely awful. I was first able (after experiencing many problems with Interrail website though) to book my first trip: Colmar (France) - London. Unfortunately after that it has been impossible for me to buy my second trip on the website: London - Bern on the 31st of July 2022 or even only London - Paris via Eurostar.The website says ‘prices unavailable. Check back in a few hours to see prices and book this seat reservations’. I have been checking now for many many hours and days and it is still the same.I have to add that before I bought my pass I was able to check the prices of these trips and all on their webiste, so I really don’t understand what is going on now.  Then I wrote Interail customer service several times from last Friday and still got no answer from them. I have been looking on forums and websites for hours

Reading thru this section of Q/A I believe I cannot book seat reservations via the Eurail site, without FIRST activating my pass.  Some have said to book reservations directly on the specific train site, but when I tried to do that for SBB.ch, it didn’t give me a section to show my 1st class Eurail pass, so it wanted to change me a huge price for the seats.  So I went back to the Eurail site to activate my passes, since I am 99.9% certain of my first day of train travel.  The Eurail site wouldn’t let me activate it online...with the message that I can only activate an online pass at the time of purchase OR in person at a train station.   Am I understanding this correctly??   Thank you in advance

Hello the last date to activate my 2 month pass is 10th April, can i activate it on that day  then start to use it for the very first time  on the 14th April ? 

Dears, I want to make Seat reservation for the night train IC 390 which goes from Hamburg to copenhagen on 23 June 2023. (23:56 to 7:03) I tried using DSB and DB sites, both say that reservation is not possible, while Eurail site says that no seat reservation is required. Could you please let me know if there is a possibility to make the reservation or not. Thank you

Hi I’m nervously leaving tomorrow from the UK on Eurostar but I’m confused by the railplanner app and also how to go about planning my trip.When I look at the map of train routes it only shows the major cities, is there a map showing all train routes we can use with a global pass?Also adding ‘trips’, is a trip the global pass or is a trip one train journey?And I bought my eurostar ticket on b-europe and somehow have to add it to my pass?! Confused by it all... 

Using the interrail pass in Switzerland in January and now again in March I must experience that some SBB trains e.g. between Kreuzlingen and Weinfelden, or Weinfelden-Winterthur are not bookable anymore Lines which are marked as valid in the Swiss Interrail map Map of Switzerland_SBB.JPG (1124×795) (interrail.eu) can no longer be booked (and I booked them with my old pass in January): But it worked beforehand, e.g. example from January:and the exactly same train in March:How could this happen and why is there no information about on the page that not all SBB trains are supported anymore or at least a current map of supported trains?

Can I use a 4 days international pass to go from Copenhagen to Enschede? Or do i need to book another train from Hamburg/Osnabruck-Osnabruck/Enschede It is possible to go from Copenhagen to Hamburg, then to Osnabrück and then to Enschede. 

I have purchased a global Eurail pass for 15 days in 2 month period. I want to make reservation for a train from Fauske Station to Trondheim Station on the Norway train website www.vy.no/en. How do I do that? I have found out how to do that on Swedish train website but not for Norway’s. Would appreciate any help for this technical question.

Hello.I will be in Amsterdam for the first time, soon, and am unfamiliar with the practices there.I have a 1st Class Eurail pass, Digital.I will travel from Amsterdam to Brussels.  No seat reservations are required for the IC train.  And the app says that the price of IC trains are already included in my Eurail pass. But can anyone tell me if there is anything that I must do on the Eurail app before I board the IC train?  Since there are no reservations required, and permission to use the train is already included in my Eurail app, then do I simply walk onto the train without a printed ticket or barcode?  Thank you.

On the Forum I read about the ÖBB app as a good possibility to make reservations in Italian trains. Tomorrow we want to travel from Milano to Rom. Seat reservation in the öbb App is possible but I get told: Ticket bitte vorab ausdrucken. Auf A4 papier ausdrucken. My question is: what is the alternativ? If I go to the Station about one hour earlier can I get the reservation too in a Ticket office? How much time does that take?

Hello,I don’t use the old one (expiring soon) and purchased a new one. When I try to book trains, the system seems to be associated with the old one and therefore can’t book with the new one. What do I do? The old one: expires in 10 daysThe new one: Validity period (currently set at Aug 3-Sep2)

There is an error in the timetable. One can not travel from Teltow to Bingen am Rhein by public transport in 20 minutes which it returns. It is 450 kilometers.Where it is possible to report this issue? Chatbot or help centre leads nowhere.Edit:The search was for trip from Berlin to Paris and it was on the web timetables.  

Hello,Can someone please clarify what “1 month” means? Do I have to use my 5 day pass within the same month (e.g., all 5 travel days in March), or if I use my first day on March 18th, I can use it up until April 17th (30 days)?Thanks!

I received an email from SNCF regarding a cancelled train (France strikes) but not on Eurail or on SNCF Connect site can I look up my ticket information (I tried ‘import’ but that failed). I can’t get in touch with anyone at Eurail. How do I proceed? Per the email, neither option is actionable (I did not have a eurail account when I bought tickets): Your train 4655, on 16/03, departing from MONTPELLIER SAINT ROCH to MARSEILLE SAINT CHARLES is cancelled due to interprofessional social movement.We offer you the following options:     Exchange your ticket at no cost, keeping the same departure and arrival stations.      Cancel your ticket, before departure, to get a refund.To do this, go to SNCF Connect or to your SNCF-approved travel agency.

Hello,I have bought an Interrail ticket and now I must connect a trip with the Ticket. But I linked the Ticket with the wrong trip on the website. The Trip is not in the available in the app.Can I delete the trip, create a new trip in the App and connect the ticket with the new Trip in the App?

I’m unable to enter my surname fully as there is a character limit of 17 characters for the last name. Kindly advise.  

Hello There,(Sorry for my broken english) That will be my first travel arround the Europe, i have found a little trouble, i`m searching for a train from Interlaken to Venezia Mestre, the train change will be on Brig on destination to Venezia Mestre, the problem is. I really searched for but i couldn`t find the site or how book a seat reservation, maybe i will need make a reservation on the train station on Brig? Thanks for any light I looked in all that sites

Hi, I want to take a tgv on 30/06 from Brussels South (Midi) to Montpellier Sud De France and back again on 02/07.I currently can't make any reservation and it says so on the both the app and the website that reservations can be made 'up to 90 days on advance'. Do they mean by that that I can make a reservation that way  starting from 90 days on advance or literally up to 90 days on advance and not after?I have tried booking directly through Belgian rail and French rail sites but at no point so they ask if I have a railpass. Calling the phone numbers leads to being on hold for longer than I have time for.Is it not possible to book directly through the app or Interrail website?

Hi allNeed to prebook 1st classseat reservations for 2 people with global pass June 2nd Stuttgart to Strasbourg ICE 9572 which is TGV, with limited seats for interrail pass holders.Know its pricey but need to be sure of seats, for few reasons.Tried  DBapp, CD website, OB app and SNCF. Phrases such as ticket not available or the button to book seat res only on DB is just not on screen. Is it just too early or are they sold out? All help appreciated,  cheers

Hi, I bought an interrail mobile pass today due to the -10% discount and received the confirmation to my email. This is perhaps a no-brainer question, but I was wondering that is it okay not to add the mobile pass to my phone yet? The instructions seem to want me to add the pass to my phone right away.I’m only traveling in 6 months and only bought the pass already due to the discount, don’t see the point of adding the pass yet in case my phone changes or breaks during this time. Just making sure that not adding the pass doesn’t cause harm :)

Hi, I ordered global interrail ticket. Unfortunately my smart phone is too old for required app.What can I do except buying new smart phone ? Thanks M.

Dear. I bought 3 months, 1 class. Wondering: When does it start. First day of activating on app or first day of Travel?i am New never had app.Can i activat it in app now and Travel in 6 months or i have to active it in app and start to Travel because activating in app means 3 months starts now? Thanks.

Hello,I want to go on interrail with my daughter but she lives in Germany and I live the Netherlands. Is that a problem when i would buy an interrail ticket together? Marco

I'm traveling with a group of 12 people this July.  Bought a 3 day France pass.  Tried To buy seat reservations, got an error message, discovered it's too early to reserve seats.  My credit card was charged for the full cost of the seat reservations though.  Not just a credit card hold, but a charge. My question is, do I now have some sort of credit to my account, so when I book these seats later, it'll show that I've already paid?  Or will the app ask me to pay again, in which case I should be trying to get a refund now?

Hi… I’m planning a 15 day continuous EURAIL trip in November and I’m doing the planning stages now (February!)The image shows my itinerary (from England) and it seems to make sense to me. If anyone has any thoughts or ideas that can help me improve or adjust it, I would be grateful.This trip is a ‘practice trip’ and a few months later I’ll try a longer one, probably to Greece and Italy.But this is my (flexible) plan for this November. :)Thanks for looking!