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Hello, I have already booked a ticket for a ride. But now my cell phone does not work. Previously I made a screenshot of the ticket and the connection and I can view it on my laptop. However, I don't know how to book my trip back without the cell phone. Can I log in with my account on another friends cell phone and book the trip for myself? So I can have the screenshots back on my own laptop?  

How long does it take on average to get a reply from customer service? 

 Urgent help needed - I am travelling this morning 19.08. I’ve lost my phone with my interrail pass activated there - I need to activate it on my new device. I would really appreciate if you can help me asap with a pass transfer on my new device, I am currently boarding the train to France and will then continue my journey to Italy - I have all my seat reservations ready but I can’t access my interrail pass. Please let me know asap. Many thanks,Andreea 

What happens if my train is late and I don't get my connecting train. Can I add another ticket on the day if I take a different train?For example an ICE for another or an ICE for an RE?

Hi there!! I’m Sanne and in 2019 I won a DiscoverEU Interrail pass. This year I am going to Sweden using the pass and my friend wanted to join me so he bought the same pass as I have.  To get to Sweden we need to book some seat reservations. I added him to my trip after reading some community q&a’s. But now I still can’t book. I can book all the reservations for myself, but not for him or us both. It says they’re not available when I try to book them yet I can book them for myself alone. If anyone knows what to do, please let me know

I have the 15 days in 2 months pass. I have used 3 of those days but the app says I have only 8 days left. How can this be??

Ik wil via Duitsland, Polen, Litouwen, Letland en Estland naar Finland reizen. De dienstregeling van de 3 anden vóór Finland wordt niet gedeeld met Interrail. Hoe leg je die reizen dan vast op je ticket? Heeft iemand hier ervaring mee?

Im trying to book reservations for the following journeys:overnight Paris -  LAtour de carol,Barcelona to malaga,but I cant manage to reserve them. Looking on the direct train coimpanies website (eg intercities de nuit) , I could only see how to book full ticket, not just reservations...

What's the best way to get from Edinburgh to Gloucester on Saturday 24th September for my family of 6?I would like to take the train but it proving difficult to book.  Can anyone help?  Thanks in advance :)

Hello.I have a mobile pass. For the train from Sanremo to Milan I need a seat reservation.I want to book this through Italiarail instead of Interrail because it is cheaper. The website always tells me that the passport number is not valid. What should I do? Is it not possible to book it on Italiarail as it’s a mobile pass and not a printed pass?Thank you! 

I purchased a mobile global pass. During the procedure of activation I inserted my ID number with a mistake. I cancelled it and inserted the correct one.  The app did not accept my ID number. It did not accept neither my Passport number. At the station the officer at the counter tried multiple times with no success.  I had to buy a second paper global pass. I wrote to the customer support. The customer support replied with a pre-made Email suggesting I request cancellation of the pass and get 85% refunding. To my objection, that it was not my choice to cancel the pass, instead I was forced into it by a bug in the app I did not receive any answer (10 days now). I wonder if anybody else has had a similar problem and could get the pass refunded.

I am trying to reserve seats for mid December onwards but note that the timetables are not available yet.When would the timetables be available for Germany, Belgium, France and England? 

Can I travel from Mulhouse (France) to Basel using my France Pass?

Hi,im embarking on my first interail trip on the 7th September  from split to Budapest, with a stop in Zagreb. The app says I need to reserve my seat from split to zagreb but not Zagreb to Budapest.  how do I reserve the seat for the first leg of the journey as it doesn’t let me do this on the app. Also am I garenteed a seat on the train from Zagreb to Budapest without a reservation ?  Thanks 

Hi!My name is Jimena and I have a doubt: once I add my journey to my Pass and I open the train ticket that is generated by Rail Planner I see there is a timer/countdown in the right upper corner of the ticket. Does that timer indicate something? Does it mean that whenever it ends my ticket is no longer valid? Thanks!

Subject says it all!

 Hello. My name is Gheorghieș Ema Maria, I would like to know if my DiscoverEu subscription/tickets has been activated and how to plan a trip from the application?

I can’t seem to get my hands on tickets for Edinburgh to Gloucester on the 24th of September.  Trainline.com haven’t yet released tickets (is this normal for just over a month out). Eurail.com says you can’t book them there. acprail.com say dates not available.  Any other ideas? I’d love to feel organised as I’ve booked accomodation.  thanks so much for your help :)

Hello everybody, i’m planning my next interrail and i live in a city close to Venice.My first travel will be Vicenza to Bratislava, using one travel day. But if i add the train to Rail Planner it counts two travel days. Is that correct? Should i really use two travel days, even if it is just a travel from one city to another? 

Hi.I have a 5-day pass; because of a 1 hour train delay, I will miss all of my connecting trains amd will arrive the next day, instead of on the same day. In consequence, I would need an extra travel day, which I don’t have. Am I eligible for a refund for the ticket that I have to buy myself?Thanks in advance

Hello! This is the trip I am planning, I’m thinking the 5 days within a month global pass is most suitable? But please leT me know if there’s a more suitable ticket. Thanks in advance!

hello I’m on a train now.  I created a trip, activated a travel day but cannot add the pass to the trip.  Please see screenshot with no option to add the pass. I am using an iPhone.  User error?  I saw a mention of deleting the cache but I can’t find a reference to this in the help / FAQ. 

Heyyy, does anyone know if its’s possible to get a refund for booked seat reservations booked through the Interrail website? I thinkt the company is Deutsche Bahn.If you know anything about it I’d appreciate a reply :)Thanks for your help.

Hello everybody A friend and I are leaving next week on our interrail trip in Europe. We would like to start with discovering the Greek islands, but when checking the timetables at the website of Interrail, there are no trains available to Athens. So we know the Hellas expres does not drive anymore so we are thinking to take a bus, but which bus connection do you recommend to get easy and on a budget to Athens?  ThanksssKato

hi, i am travelling from Copenhagen → Stockholm, Stockholm → Kiruna (overnight train), Kiruna → Stockholm (overnight) and then stockholm → Copenhagen. Does this mean 4 travel days? I am unsure of the overnight train, if it counts as a day or 2 days. Also I assume im coming from Copenhagen, I should buy the global pass, so a 4 day global pass? Thanks!