Solved

Hi there,Everytime I plan my journey, the journeys are kicked out of my railplanner and timetable…. Also half of the qr codes aren’t working… it says there is no journey for that day but I planned it.I am a little bit stressed out right now, because i’m travelling right now and i neef my passes and qr codes…I hope there is a solution.Kind regards,Sofie Wetsema

Apologies if this has been asked.  Newbie here.  I'm planning on traveling around parts of Europe for a few weeks.  Route sorted.  Do I have to book all of the trains individually and work out travel distant and timings myself or is there such an app - seems a very painful process of trying to plan the trains on the route. Any help appreciated. 

HII have deactivated my mobile pass but cannot update he passport number.Contacted customer support via chatbot 2 days ago.Should I -wait for customer support exchanged for a new pass with correct number travel with both old and current passports.Chris

Family travelling from Brussels to Cologne on a Germany country pass (the route is covered).I found a train in the Interrail app that says “reservations not required” but I thought I’d play it safe and reserve seats anyway. The German site bahn.com says the train is fully booked. So, which is it - can we travel without reservations, or is the train so full that we won’t get on even without reservations? It’s only a two hour trip so as long as we can get on I’m sure we can sit on our bags if we can’t find a seat. Just worried about actually getting on the train. Same situation for all trains that day or I would have booked whichever one I could.

Hi allI would like to take the train from Athens to Thessaloniki on August 16th, but the Interrail app indicates a compulsory seat reservation. I cannot do this via the Interrail website (Not available from Interrail.eu. This seat reservation can’t be booked on our website. Check 'More information' for other ways to book.), but I can’t seem to find a way to reserve a seat via the Hellenic Trains or Happyrail websites either.Does anyone know how to do this? I will be in Athens from August 8th on - would it be an option to make a reservation at the train station in person? Thanks in advance!

I need help badly as I'm travelling soon. I have a Flexi pass giving me four days' travel. I've made all reservations successfully and loaded the first two days' journeys onto the pass. But the next two days simply will not load. They show under My Trips but will not link with the pass. There is one page of the app which is supposed to let you link with a pass but it only allowed paper passes. There are no error messages showing. I've tried messaging and Facebook - no reply. The phone number given in the app is ‘unobtainable', travel time gets ever closer and I'm desperate. Please could someone help thanks.

Hi!I need to make seat reservations from Stavanger to Oslo 19th of April at 22:35. Unfortunately, I can't make the reservations I don´t know why. I've tried this multiple times over the last couple of days. Can you please help me? It's quite urgent. Hope you can help me, thank you.

Hi!I am trying to book seat reservations from Bergen-Voss and Myrdal-Oslo, but cannot get through the booking as the "continue to traveller details" button does not work.I have also tried to book on the Norwegian vy page, but you can only book reservations in addition to single tickets - which I do not need because I have a global pass. Where/How can I book my seat reservations otherwise?

Hey, when i make a reservation on this site i have to enter my MobilePass Code. Does this - if done on my Computer - effect in any way my pass on the Smartphone? Or does it activate the pass? And which role plays the Trip I connect on the Computer if i have another Trip connected in the mobile App i plan to use for the journey? Kind Regards,Florian Edit: The Train in question is the INT 461 from Bucuresti Nord to Sofia, so if anyone knows another Website where booking is possible that could work aswell

Hi, I just posted a topic as the trains times available on the interrail website are different from those available on the app. For instance, I would like to book (and find out about reservations for):Cologne - Krakow (Monday 5th of September) - 06:17 - 18:10 (reservations needed from Berlin-Krakow) However, this is not shown on the app. So how would i show the train ticket collector that I have a reservation? Or is that only for the first day of travel? After that do I just show the QR code? The only journeys available on the app are night trains. Thanks,Alex

Hi guys!I have the interrail global pass with 4 trips within a month. I hve already booked one trip from Vienna in Austria (where I live) to Stralsund in Germany. Now I wanted to book a train from Stralsund to Regensburg and it showed me that I had to use the second outbound/inbound trip. Why is that?I should mention that I`ve accidentally filled in Germany as my country of residence instead of Austria.Could anyone please help me? Our journey is going to be on the 10th, so it is pretty urgent...Thanks in Advance!!Tilmann

Hola, mi duda es a la hora de coger trenes sin reserva. Cuando tienes que apuntar la fecha y hora de los trenes en el pase impreso, al lado pone: « From:  To: »Mi duda es si por ejemplo tomo un tren de Milan a Pisa, debo poner simplemente el nombre de la ciudad o el del tren. Por ejemplo: Milano Rogoredo o poner simplemente Milano Mi otra duda es si hago ese trayecto, tengo que hacer dos trasbordos, ¿debo apuntarlos? Es de ir así:Milano Rogoredo - Sestri LevanteSestri Levante - La Spezia CentraleLa Spezia Centrale - Pisa S. RossoreO simplemente poner:Milan - Pisa

The point of my visa is to explore France and the EU with ability to work if I choose so. I am also going to school in France starting in September. I live perminently in France for the next year at least. I should be eligible for the pass but in the terms and conditions it says you can’t use a Visa to buy?How can I buy a pass?  I am Canadian just by the way.

Hi, I have a train selected from Wien Hbf (Vienna) to Krakow Glowny (Poland) that requires seat reservation. On the app it requires me to go to an external site. I can either book with the CD or Deutsche Bahn; however, when I go to the sites and find the train it has no option to allow me to even reserve. I do not travel to Poland (hopefully) for a little over a month and unsure if the timing is not allowing me to reserve? Someone help please!

Hi Guys, myself and friends are trying to book trains from zagreb to split and back again at the start of september but there isnt an option to reserve seats for every single train for the next few weeks. Is there an issue with the booking system or are all of the trains actually reserved? Thank you 

I made an earlier post; however bare with me please as I am new to interrailing!I decided to buy the 15 days for 2 months pass. I made an itinerary which on the most part has worked out; however, my origin is from Split Croatia and I wanted to take a train to Zagreb. The route requires reservation and when I am sent to eurorails external link to book them, all tickets from various days say I am unable to buy the seats. I have heard that Croatia allows you to buy tickets at the box office, hoping that is the case can anyone vouch for this? I am having the same issue with Zagreb to Ljubljana.I also planned a route from Vienna to Krakow and then Krakow to Prague, again with seat reservations allowing me to boo. This was the earlier post I made regarding this issue where someone commented back how Polish trains usually wait 30 days beforehand to book. Again, can anyone vouch for this? Would it be the same for both to and out of Poland? I also received another external link (oebb.at) where

My wife and I bought an interrail pass for our 18 year old son, but my wife activated the pass on her phone. How can we set it up on our son’s phone? He starts his travel very soon (3 days). Any help would be greatly appreciated. And if we do need to contact customer service, what it the best way to do that?Thank you all so much for your help!Denis

Hi, when I click "My Pass" in the Rail Planner app it loads and says: "Something went wrong""We couldn't load your Pass details. Make sure you are online and try again." I am using Wi-Fi. My phone and Rail Planner app are up to date, I reinstalled the app and restarted my phone but still the same issue. I also clicked "Enable error logging". I am in the middle of my travels and am travelling tomorrow. Help.

I created a trip in the app and would like to share it with other travelers so they don’t have to create their own trips, which are the same. Is there a way to share the My Trip that I created?

Hi Community,I am planning to visit UK/Europe and wondering if Eurail global pass covers the travel within UK? My planned journeys are:Preston, UK to London, UKLondon to NewCastle Upon TyneNewCastle to ParisParis to BrusselsBrussels to RotterdamRotterdam to AmsterdamAmsterdam to FrankfurtFrankfurt to NewCastle, UKDoes any of this travel not covered by Eurail Global Pass?Would appreciate the advise.

I take my first train on June 7, if I activate it now, the validation time starts, right?  and you say that I can reserve my trains and buy through the page but, without activating the pass or can it be activated from the day I take my first train? help

Hello, I’ve now been waiting over two weeks for help in customer service, I need my pass cover number and my three travel days that were unused to be added back to my pass. I will require using these as soon as possible to finish my trip. 

Hello, I have just noticed that the date of birth is incorrect on my interrail pass which I just bought and I am about to start travelling in one week. I've already tried to contact with the customer service via chatbot and online submissions however there is no reply …Who else should I contact to correct this?

I cannot activate my mobile pass using my passport number. I need to travel tomorrow.

There are 4 travels going together and we all have our passes activated on our own phones but we want to easily add the same trips and trains. Is there an easy way to do this or do we all need to add the trip/trains individually?