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Hello, I was logged in to the discover eu app on my phone and had added my interrail pass there. Then I deleted the app off my phone and redownloaded it but when I try to log in the app tells me that my account is already connected to another device. I don’t know what to do, I travel in 1 week. If anyone can help me, I would appreciate it a lot.

Hi, about 2 weeks ago I booked seat reservations for my EU rail pass for my family on the TGV from Perpignan to Paris on 27 Aug. My credit card has been charged but I've had no email conformation, and when I email customer services I get no response. Any ideas how to sort this would be welcome, thanks!

Hi, I will be spending aday in Sighisoara, Romania before travelling onwards. Does anyone know that there is a luggage storage/ locker at the train station? Not sure if COVID closed down some of the luggage locker shops! Thanks,

I was looking for a connection from Lyon to Madrid in October. By default if shows me this one:07:06 LYON PERRACHE (France) OGV 7811 Low Cost High Speed Train (not sold via Hermès) 08:08 AVIGNON TGV (France)0h 32m Change trains08:40 AVIGNON TGV (France) RSC 9731 Renfe SNCF Cooperation15:45 MADRID-PUERTA DE ATOCHA (Spain) I even enabled “only trains included in Pass network” but it still shows me this one. Only when I change the layover time I get another connection with another SNCF train. Since I cannot use OUIGO with interrail, why does the timetable tool still show this train? It is a bit confusing, because I thought that I only get valid trains especially with the option activated. If someone from the team is reading this, is this maybe an error and should be solved?

Ciao a tutti, ho un Interrail Global Pass MOBILE e vorrei prenotare lo spostamento Amsterdam-Parigi tramite il sito di SNCB.E’ possibile che la prenotazione si possa fare solo con Pass Cartaceo?  Grazie a tutti!! 

Hi everyone, I have already made reservations for the trains for my travel route, only now, by double checking, it tells me that the Brussels-Midi - Amsterdam Centraal route is mandatory.  When I bought the reservations it said it wasn't.  Can anyone tell me which are the mandatory routes and which are not?  my journey is: London-Amsterdam on 07/08 at 08: 26-16: 14.  Amsterdam-Berlin on 09/08 at 20: 30-05: 36.  Berlin-Prague on 13/08 at 09: 16-13: 35.  Prague-Munich on 15/08 at 07: 38-13: 18.  Please help me that I can't understand.

Hi all! I am trying to book the sleeper from Bucharest to Halkali. I see that this is possible to do over the Romanian railway company website, but trying to do it from the interrail.eu website produces a message saying there are likely no tickets left for pass holders. This error message appears regardless of the date I select though, so is it even possible to book via the interrail website?  i just ask because I don’t want to pay more if it is possible to use the pass! thanks!

Is it possible to take a train which says seat reservation required without buying it if you just stand the whole journey?

My phone broke yesterday and I had to factory reset it. I redownloaded the interrail app but can't add my global pass as it says it's already been activated on a different device. I contacted customer services via the form on the website yesterday but I've had no reply. I URGENTLY need to access my pass again as I need to travel again tomorrow .please please help.Thank you

URGENT! I am stuck in Bulgaria with only days of accommodation left. My mobile phone was stolen on Sunday the 24th Of July in Bulgaria, I have now bought myself a new phone but cannot add my pass to it as it is still connected to my old one. This is very urgent I will soon be stuck homeless in Bulgaria and need to leave very soon to get to my booked accommodation in Greece. Please I need help adding my pass to my new phone otherwise I will be stuck.

Ciao a tutti, ho bisogno di un aiuto per prenotare il tragitto Lubiana - Budapest per il seguente treno.  Ho giàanche contattato le ferriovie austriache ma mi dicono che stanno riscontrando delle problematiche notevoli per le prenotazioni Interrail verso i paesi dell’Est Europa. Come posso fare?  Grazie Sara 

I want to visit a friend in Munich for a few days during my trip from Amsterdam, but I need to go back to Amsterdam for a few days before continue travelling.Does an Eurail pass allow that?

How can I get a refund on a booking? The site says just cancel your booking ... But it's not like it's always been true so far and I wanted to be sure

My daughter was too poorly to go traveling with her friends but now wants to meet them in Paris at the weekend. She has a second class interrail pass and her journey home is already booked. There are only Business Premier tickets to go out to Paris. How can she upgrade so that she can get a seat? She is happy to pay the extra. Thanks

I'm wondering about the TrainOSE bus/train combination between Patras and Piraeus that is included with the Eurail Greek Islands 6 Day Pass. Does anyone know if it’s necessary to make a reservation or buy a ticket prior to boarding, or can you simply board by showing your pass? If you have to make a reservation, how do you do so? The TrainOSE website doesn't seem to offer the Eurail/Interrail pass as discount option.

I booked multiple reservations on Saturday as part of a month long trip. The money left my bank account but I have not received a single email confirmation and the reservations are not showing on my account nearly 48 hours later. I need confirmation as I have hotels booked in multiple cities.

Booked my tickets an hour ago with my friends, they both received confirmation emails almost instantly whilst I got nothing. The money for the tickets has left my account despite not receiving anything in terms of confirmation. Anyone have any suggestions other than contacting customer service? Is this a common problem?

Hello! I’m studying abroad at in England this year and have a student visa residency card. By the time I’m looking to travel (March-April) I’ll have been here for 6 months. Should I buy a Interrail or a Eurail pass? I know that to buy Eurail you have to be outside of Europe, which I will not be, but my passport is American. Thanks for the help!

HiI have a global passI have booked seats into Inlandsbannen I cannot book tickets (Gallivere to Ostersund)  into the app (nor with internet).Is the présentation of the pass onboard with tickets enough?Best regards.

Hello, currently on an inter rail trip in the Scandinavian countries. My cousin has just had her phone stolen with her mobile pass on it. However, we have 15 days left over 1 month to travel. We tried to put his pass on the Rail Planner app on another phone but it was impossible due to the activation on his stolen phone. Can you allow us to put his pass on another phone in order to continue the trip.

Can I buy the Benelux pass even if I leave Lyon and come back to Lyon (I only visit Brussels and cities in the Netherlands) ? 

Hi! I have a nightjet reservation from Utrecht to Basel and planned to continue my journey to Milan. Now I see that it is easier to drive on to Zurich and from there to Milan.Is it even possible to adjust a reservation for the nightjet?

I am confused by the fact that there seem to be two kinds of trips. One is in the planner app, is linked to 1 pass and has automaticall the pass owner as the only traveller. The second trip is instead in the website profile, it might have more that 1 traveller and is usdd to make reservations.The two trips are completely independent and disconnected: trips created in the planner app are not visible in the “trips overview" in the account website, and vice versa.I find this confusing. Am i missing something?Thanks 

Hi, me and some friends bought a youth pass in January 2021 planning to travel last summer when we were 27.Due to covid the plans were postponed and the tickets were extended for another year. However this year we are all 28 and cannot activate our passes. We plan to begin travelling next week. I have contacted customer services 3 days ago and have not heard back yet.Is there any way to activate the passes? Thanks! 

We bought a Global Pass ORDER EU30624577 Placed on 16-05-2022 but couldn’t get a reservation on the train London to Paris so we only needed a one country pass. We followed the instructions and bought a second pass .. one country France ORDER EU30625244 Placed on 17-05-2022. We then asked customer service to refund the Global Pass as directed on the web site. We are already back from our trip but no refund on the Global Pass. Anyone know how long this should take or if we should be contacting Eurail another way?