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Hi, I am planning to go to Vienna from Salzburg, and when I have tried to add the journey on my Eurail Austria Pass there is "conditions apply" on the ticket.It is shown in Eurail app that the train is EC (Eurocity?) so maybe the warning is relevant to this... but in OBB app it seems the train is also Railjet Express train, which is, to my knowledge, domestic train in Austria. Someone knows what causes the warning in this line?

Hi fellow Travellers!!On the 1st of June me and my boyfriend are going on our first Interrail trip ever! So exciting!!MY QUESTION:______________We are planning on catching the nighttrain from Amsterdam Central (departure 22:34) to Prague (arrival 2nd of June 10:34), at least, that is what the Rail Planner app says is possible. But if I am looking at online timetables to book a sleep possibility in advance, I can't find this train anywhere. Does anyone know if this info is accurate?And do you have some basic NEED TO KNOW TIPS for the first time interrailing ever? THANK YOU SO MUCH! Maybe we see each other somewhere in Europe!!  

Hello, i’m new to the interrail community and i was wondering if the trip i was hoping to do was possible if i chose the Interrail Global Pass Youth. I want to travel between: lille - london  london - york  york - scarborough (round trip) york - cambridge  cambridge - london  london - brighton (round trip) london - lille I was going to buy the Interrail Global Pass Youth 7 days within1 month. Is it compatible with my trip ?  Thank you in adance Best regards 

Hi all,I am planning a trip to France and visiting Paris and St. Malo. I am planning my route in August from Germany over Paris, staying a few days there and then to St. Malo. It’s impossible for me to add St. Malo as a destination; I can’t figure out how to get my trains to St. Malo from Paris. (btw: Rennes works well). Any ideas or help how I can plan my trip to St. malo? Thank you in advance.

My father bought Eurail passes and have them delivered as paper. I have been trying to cement reservations I’ve tried to input the pass cover numbers online and using the app--neither recognize them as valid. The chatbot and use of facebook messenger on Eurail.com was not helpful. I know the website says it needs to be activated at a train station, is there a faster way?

Hey there,me and my friends are doing our first Interrail Trip this year. We booked the reservations about one month ago. Before doing that, the friend who booked it added us to the trip and then booked the trains. My problem ist, that the others cant find the reservations in their account. So our “trips” are also empty. My question is; can we activate our pass with an “empty” trip? We have all reservations as an PDF file (one for each person), but not in the App.Do we still need to do something else, or can we just start our trip, after activating the pass with an empty trip?(Dont know if it matters, but we´ve got an Interrail Global Pass) Would be happy about any help :-)

I entered the wrong year when purchasing a åass for my son. (I wrote 2004 instead of 2002. The boy qualifues for “youth" anyway , so this error is just a typo). Do we need to panic (he is liiving soon and i have little hope that customer support can fix this...)Has anyone faced problem because of.a non material error in the birthday?  

I am a 30 year old British nursing student and was wondering if there were any discounts that I would be eligible for? I’ve had a scan through the website and can only find discounts for 27 and younger. Would be grateful for any help. Diolch :) 

Hi everyone,I have a few questions about payments with the passes and the stops.I am planning on backpacking through France this Summer and I am trying to figure this Interrail thing out. When I plan a trip in Plan-your-Trip on your site and in the app, many transfer options are given. All stops and transfers that have to be made, are they all covered by the pass? Including the price displayed next to it? (often 13 euros).I can also see an Interrails railway map on the website, but only big known cities are mentioned there and not all the other small stops that are named in Plan-your-Trip. What is this map good for and do I have to pay separately for trains that do not fall under those big stops? Is it possible to see all the routes you can take in Europe?Hope someone can help me.Thanks in advance!xIsabel

Hi, we want to go from Bar to Belgrado on the 28th. We are already in Bar and bought a reservation today. But we are not sure how it works with our passes as we can not find the train in the planner app. How do we make sure that we can accually take the train, but not have to buy a ticket outside our passes? 

So I am planning my first ever trip with the Eurostar soon and it seems quite more complicated than other trains. I wanted to ask you all, what do I have to do when I arrive at the Eurostar station? (Bruxelles-Midi in my case). Do I just walk to the platform and everything I have to do will be there? By the way, I have seen that I have to arrive very early at the station, I already have that planned. Thanks for help :)

If I were to buy a ticket for Berlin at 11pm with the arrival at 6am the day after, would it count as 1 day or 2 days of travel?

During the sale I bought a 1 month pass. The pament went through and I see a 252 euro transaction on my bank. The Interrail website said the payment was successful. But the order isn’t visible in Order overview, neither did I get a conformation email.

My family's seat reservation from Vienna Central ends one stop too soon in Budapest before the one we will exit the train. Our reservation in 1st class ends in Kelenföld instead of Keleti, which is the next stop 20 min later.  Should I just keep the reservation and take the chance no one has the same seat reserved to the next stop or what do you recommend (Return for refund and rebook or other ideas)

We bought two interrail tickets with my girlfriend. We are currently in Germany now but we are residences of Turkey. We bought the tickets from allaboard.eu and now we see the inbound/outbound rule while trying to book trips and we realized our residence country shows Germany. We want to change it to Turkey. Can it be done in one afternoon? How much does it takes? We want to start travelling tomorrow and we already book hostels. Please help us!!

Hi! I’m travelling through the Nordic countries this summer and I have some issus with booking seat reservation for a leg of the trip.I tried to book reservation  Narvik - Gallivare for the 15th of August (ideally the 3.10pm train) on interrail and vy but it seems that the trains are fully booked for a few days. I booked the Inlandsbanan from Gallivare on the 16th so I kind of really need to find a way to go there on the 15th…On interrail, the reservation goes through until last minute (‘review your order” page) where it says “Please try to find an alternative connection. The unavailable leg will be removed from your cart.”On vy the train show fully booked.Do you know if there’s another way to get a reservation? Or an alternate route/way to get there? Or should I continue checking the page in hope of someone cancelling their booking?Also, I saw that acprail still sells ticket at this time so I’m a bit confused (not only reservation through).Thank you in advance for your help!

Hello, yesterday april 4th I ordered and payed for a mobile pass but I have not received it. The amount has been drawn from my bank account but when logging onto my eurail it says I have no orders. I have searched the community and seen that others have had similar difficulties. I have emailed customer desk but without any response and from what I have read in other threads in the community they do not always respond within the promised 48 hours which makes me stressed since I need to start making seat reservations. Could you please help me? With best regards,Olga

Hi, I’m trying to get from Germany to Poland and tried booking online with https://www.bahn.de/ and checked the Eurail site and it says you need a paper ticket.I’m currently in Hamburg. Do I need to find a DB ticket office somewhere in Hamburg? If anyone knows where that might be, that would be great.Thanks

I’m going to make approximately 12 journeys with my euro rail pass in Italy.For some long journeys such as Lecce to Perugia I must pay a reservation fee of 12 Euros.My question is for short journeys say from Bari to Ostuni can I travel without paying a reservation fee?

Hej,Adding two trips (connections I found in the planning tool), only one trip was added to the ticket the other never appeared, however the slider in the planning tool shows that it is added.Is this a common issue? What to do about it? Anyone out their with the same problems?(In my special case it doesn't matter because I have 9 euro ticket for the part which doesn't appear on the ticket.But affecting high-speed trains and other countries it would be an issue.)

Hi! I have a 10 day Global Pass and am trying to book my seat reservation from Paris to Barcelona on March 17, 2022. It appears my current option is only a paper pass (which wouldn’t arrive soon enough) so I will need to make this reservation at the Paris Gare de Lyon station. The issue is that I will not be able to get to the station until the morning of the 17th, only a few hours before the train to Barcelona is scheduled to depart. What is the likelihood that I will be able to secure a seat? Is it possible to secure day-of seat reservations?

Hi, I’ve just activated my pass and my first journey is tonight which is a night train out of my home country (outbound journey). Without thinking, I’ve added a travel day to this journey. Will the system realise this is only an outbound journey and cancel out this travel day / reset the amount of travel days?  I can’t cancel this travel day as it is today. I marked it as an Outbound journey on my planner. Thanks 

Hello! I (UK resident) understand that if I use the Eurostar from London to Paris it counts as a British journey, with regard to rules on use of Interrail passes in your home country. However I can find any info on the return Eurostar journey (Paris-London) - does this count as a ‘French’ journey or a ‘British’ one? Thanks very much. 

Hi, my credit card was recently charged for three reservations which I never received (neither via email nor do they appear in the account of my ordered bookings). However, I wrote to their customer service address, but time passes by and I do not get a notice from Eurail. In my eyes, this is complete lack of professionality and actually a bit a fraud behavior. What is your experience with similar issues?

Me and my friends are interrailing at end of august beginning of september… And we traveling directly from Lesce Bled to Split catching the night train in Zagreb. I also know it is only posssible to book croatian trains at the station but i was wondering if we can do it from slovenia or another country close by since the train from slovenia only arrives at zagreb 3 hours before the night train departs and we would have only those hours to have seats.