Solved

A few weeks ago I have bought a Mobile Interrail-pass. I have received all confirmation-mails etc. on this.Via the website I have set-up a trip and booked reservations for trains in France. I also received these tickets via email.However: in the Rail-planner app I don’t see my trip and the connected tickets/seat-reservations.It seems to me I need to have these tickets in the app in order to travel.Can somebody advise me how I can get the trip and tickets in the app?Thanks.

Help!  I’m trying to book tickets from Paris to Hamburg (date 220804) but this message keeps coming up?? This has been an issue since several days back. Anyone able to help me? :)I’ve tried to book by other websites but can’t find anyone that workes for the whole trip (both france and germany)…    

Hi there! Im pretty new to this and am trying to figure out why I’d get this message,“Prices temporarily unavailableCheck back in a few hours to see prices and book this seat reservation.” For reference, this in regards to a route on Aug 4, 10:55, Paris Est - Stuttgart. Part of a longer trip to Muenchen Hbf. 

Hello. We are in a bit of an emergency situation, because tomorrow we need to go to Perpignan from Milan and had to change our route because the time to change between trains was too tight.We wanted to book the reservation to the 17:10 train but it doesn’t show up on the Interrail site while all others are available. We have nearly 2h in Lyon station so we were thinking of just reserving there if we can’t find another way, even if it might end up being full at the last minute. Is there really no other way? 

Why is this the case? Also, is it possible to board a Eurostar by booking a seat reservation at the station prior to departure (last-minute)?

Hello, I have a big problem I passed a week in Italia and use my outbound day for come here but I passed a day in firenze and I make a mistake I use my inbound day but I’m from France and tomorrow I go back in France and need to use this inbood day could you help me?

Every time I try to book a train (Paris → Stuttgart) 20th July 10.55am I have absolutely no luck. I can select the seat reservation, add it to my cart and then when click on ‘confirm traveler details’ it redirects me back to to home page (and my cart is empty). I’ve tried it with other reservations to see if it’s just that leg that isn’t working/no longer available (no luck same for anything I try to book). I tried changing browsers, clearing cache and cookies. Still no luck! And before anyone suggests, yes I went to the train station and called and each time they offered me a reservation price of 60 euros (as opposed to 12 euros on the eurail booking portal). So that’s not a solution to what seems to me simply to be a bug with the Eurail website. Has anybody else had the same problem and had any luck getting around this? (I’ve been trying for two days now without any luck).  

I can’t figure out how to book my seat reservation from Saarbruecken to Paris. I need to book them for tomorrow morning and then I need a return trip the day afterwards, has anybody found any way to book a train from Germany to Paris???

My husband and I are taking the train from Split to Zagreb on 27 August this year and although I am in the 60 day booking window I am not able to book on the interrail website. I can’t book via OBB either. Does anyone know why this is or what I should be doing to secure the reservation? Any help gratefully appreciated! Thank you! N

Does anyone have experience with sleeping in a normal “recliner” seat from Berlin/Hamburg to Malmö? (costs 199 SEK)Even better; any pictures of the seats?

Hello, I am planning a trip from Munich to Salzburg.  I noticed through the DB app/website the train number is RJX 65 while in the rail planner app it’s EC 65. Both depart and arrive at exactly the same time (11:11 to 13:06) and from the same station.  Are they the same train? Can I add the EC 65 ticket to my eurail pass and book a seat from the DB website for the RJX 65? If not, why can I not see the RJX 65 train on the rail planner app and also cannot see the EC 65 train on the DB website?  can someone please help clarify this?

Or is a Interrail-ticket (Global) not valid on the trains between Bilbao and Hendaye? And if I have to buy a seperate ticket, how much does this cost (I can't really find the fares).

Hiii guys,I want to buy ferry tickets from Italy to Greece. I only can select the discount from the Global interrail pass when I fill out that we are adults aged above 25. However, we are 23 and 24 years old. Does someone of you know how we can obtain the discount when selecting our right age?Hope you  can help us out!Cheers,Emma

Hello, I am resident in Hong Kong although I have Spanish nationality and passport, I am not sure if I should use the 'interrail platform (European citizens) or Eurorail (non-citizens and non-residents).

I can’t find any way of viewing the Pass Cover Number on my Mobile App - this seems to be a recurring theme, but I can’t see what the answer is…..anyone able to help?

When I login using the online reservation tool it fails to link to my trip/passenger and also says "see timetable below" but there isn't one.This was working last week. What is going on ? Is there a customer support desk ? I need to book Oslo to Bergen in May and other Norway journeys.Thanks, Nick

Hi, I’m new here, but very hopeful to get the help that is not coming from the customer service directly. We are a little family travelling around Europe from monday on. We have reservated almost all the seats we need (and we found available), but we are having a problem with the journey Milano-Lyon.As I’ve read that it is a problem making the reservation via Eurrail, and instead we can do it through b-europe, I would need to provide this pass cover number that I don’t have, because we’ve got a mobile pass.Thanks a lot!!! 

I’ve seen related topics, but as I understant I need help from @nanja to get this done.We are a little family startint our journey around Europe on monday, and one of our phones, with one of our passes got broken today. We’ll get a new one tomorrow, but I’ve read that the pass on the old phone has to be disconnected to be able to put it in the new one. Can you help me please?Thanks a lot!

I will not be using my pass this year. I will save it for use next year instead. In the meantime I do not wish to receive any more Community emails?How do I Unsubscribe from ALL Community emails - i.e. questions from other Community Members.

I booked a 15 Day Global Pass for my family without realising that meant 15 days consecutive travel. I thought it was 15 Days within a month. I want to exchange it for 10 Day Global Passes - if 15 Days over a month is not possible.my first day of travel is 04 July but I think my 15 days may already have started - I’m unsure.I have sent an email to Interrail.Any help here?     

Where can I find my paper pass number required to connect my trip to my mobile pass? So far uerail is a lot of pain, already lost first trip due to lack of seat reservation but bought a  ticket for a sold out train. :(:( Now I have seat reservation but can’t get a ticket…. What a bs! 

We're taking a train from Kopenhagen to Hamburg,  on the app it did not say that reservations are needed,  but now that we're on the train the train conductor says we need one. Is this common? Is there a way to figure out if trains require it even tho it dosn't say on the app? And what should we do hahaha . Quick help appreciated 

We are planning to travel van Bar to Belgrade to Sofia to Istanbul around the half/end of July, but are trying to figure out the Belgrade - Sofia leg of the Journey. I came across some mentions here (including the site of the man in seat 61) stating that traffic between Belgrade and Sofia is still suspended.However, if I have a look at several sites (Serbian railways, rome2rio, railcc, etc.) I'm given an option from Belgrade to Nis, (after a long stopover) Nis to Dimitrovgrad and Dimitrovgrad to Sofia. Does anyone know what the current status of this connection is, where I might be able to check it, and if there are other possibities in case the service is not availble? Thank you for your help

can an interrail ticket be sold out? How far in advance can I buy a pass?

Hi everyone, I would like to travel from Germany to France to get my journey started. Therefore, I have to take a train from Hildesheim which is my hometown to Karlsruhe to get then a further train to Paris. Is it possible to use my ticket already from Hildesheim to Karlsruhe? Or am I only allowed to use the ticket from Karlsruhe to Paris? This means that I have to buy a ticket from Hildesheim to Karlsruhe, right? Thanks for your help! Best, Bele :)