Solved

Hi. Do you know how I can add the Passes of my kids to my trip in the appThx Florian

Hi fellow travel friends!I’m trying to cancel my trip on the website but the system just tells me “You are not enabled to cancel your trip” without mentioning a reason. Can somebody help me, I’m in despair. Thank you guys in advance. Best regards

my phone turnes off as soon as I click on show the ticket. I also deleted and added the trip again, but it didn’t help. what can I do??

I am trying to book from Rome to Florence and one of the segments says “Your Pass or the Pass of a travel companion is not valid for this connection.” I have no idea how to proceed. I have a Eurail Pass for 30 days.

Hey,do I have to travel every bit of my journey by train or can i fly from on city to another and then continue to use my interrail pass?My specific plan would be to start in Munich and travel to the Toskana, I would then fly back to Munich and start the rest of my journey from there. Looking forward to your answers!

I am planning to visit 3 countries. Due to some personal problems i have to come back to my city after visiting first country and start to next country one day later. I stay in munich, Germany.example— munich to italy                  Italy to munich                  then munich to franceFrance to BelgiumBelgium to munich Can i take 5 days pass for my trip?

Greetings,Is there a simple way to transfer a global pass from one phone to another? Thanks

Hallo, ich sehe in meinem Mobile Pass in der App bei “ID Number” dieselbe Nummer wie bei “Pass-Number”. Ich habe meinen Pass bereits aktiviert und will am Montag starten. Nun bin ich mir unsicher ob sie meine richtige ID Number haben? Was soll ich tun? Vielen Dank im VorausTeresa

Hello, Yesterday I ordered a mobile global pass, also payed it but I didn't receive it. How can we solve this?I also send an email to zendesk. Regards,Davy

Researching whether to purchase a one country pass, and on some routes some trains say conditions apply (to a one country pass) while other trains do not.  I assumed that meant that some routes took you through a different country, but that doesn’t seem to be the case in one route I’m researching (Venice to Vipiteno, Italy.)  It says to check the travel info section for more details, but I can’t find that section.Any help?

Hello, I have two questions and I hope someone can help me.Is it possible to travel to different city's in one country with the interrail global pass, without traveling to a different country? Like, travel to Point A in Italy to Point B in Italy? Or do you have to - for example- travel from Germany to Italy in one day with the pass?I will fly to another country en travel back to my own country by train, so I will start using the interrail ticket in a foreign country. Is that also possible? Thanks! 

Are the RE lines like in Potsdamer Platz in Berlin, S Bahn or U Bahn?

Hi All,Can I use Eurail Pass on local trains?    

Hello, I have a Greek islands pass for 4 days. I was wondering if it is possible to travel from Piraeus to Athens, since this is not a ferry? 

Hi, I am trying to book a seat reservation on the Eurostar - London to Paris for the 28th of Aug. But for some of the time slots it gives me an error message and I cannot book those ones. Why is it not possible to book some of the time slots, when those trains are definitely running as per the Eurostar website?

I have tried different train times, always the same messageI know the train is running, timetable has not changed

Hello there,a friend of mine lost his phone and we would like to unregister his pass of the phone. Please unregister the 3 passes we bought on my account.Kind regards,Lukas

If I do 2-3 journeys a day it’s only classed as 1 travel day, is that correct? Thank you 

Hello,I want to go from the Netherlands to Copenhagen, but in this case this will cost me an Outbound/Inbound ticket, since I am from Germany and there is no other way, than through Germany, to get to Denmark. Can I additionally purchase an Outbound/Inbound ticket or are there any other possibilities? Can one here help me with this issue? GreetingsIsabelle

I had to reset my device and now I cannot setup my pass anymore even though it is the same device

HeyI am planning to travel via interrail but have 2 questions about this:1) I take several trains on one day, do I have to indicate that as a separate journey in the app or can I directly indicate the final destination of that day? (brussels - frankfurt and then frankfurt - vienna or directly brussels - vienna)2) what if I miss my connection? Can I just take the next train? Do I have to change this in the app? (because that's where the hours are)thanks in advanceTiemon

Mi correo e XXX quiero ir a España Francia e Italia. Desde San Sebastian a Lyon, Berna, Venecia, Toulouse y Madrid. Es posible e 15 días?Moderator note: your email address has been deleted in your topic as we advise our members not to share personal information publicly. 

Puedo armar mi viaje antes de recibir el Movil Pass y trasladarlo a la aplicación una vez lo reciba?

Hi,If i activate my pass on the seventh of september it is only valid until the 6th of October right? Is it possible to extend by one day? Kind regards

Hello, I would like to reserve a seat on the train from VILLACH HBF (AUSTRIA) - RIJEKA (CROATIA) for the 18th of September, departure time 04:20 AM. (travel time = 5h and 7m) Now the problem has occured that I can find this journey in the railway planner, but it doesn’t show up at the seat reservation sector. How am I able to reserve a seat on that train?