I'm planning to get on the calidonian Sleeper at 22.22pm on the 16th at April at my local train station in Garelochhead for the start of our interrail tour.
I have paid for the room supplement, great.
However as this is my First journey of the day and the Calidonian sleeper only need a ticket valid on arrival so the 17th... is the correct? Or do I just need my ticket to be valid in the app for the 16th?
I also read somewhere they said to add it manually but I can't work out how.
Any assistance would be very much appreciated!
Best answer by rvdborgt
There are 2 reasons why you should only need a travel day on the 17th:
Caledonian sleeper insists on having a travel day valid for the arrival day.
The departure time is 23:11, which is 0:11 CET the next day. If you have a mobile pass, then the time in CET should be used to determine the travel day, according to the conditions of use.
However, the mobile app doesn't implement these things: it always books a night train on the day of departure and it always seems to use the local date and time.
I have the same issue with London to Glasgow on the sleeper on 4th April leaving at 2350. My understanding that due to use of CET this should use a travel day of 5th April and I do not want it to use one of my two home travel days for the 4th.
Further it is not possible to elbow this in by putting Watford to Glasgow i.e. a start after midnight local time - it does not recognise this journey and anyway that leaves me paying for London to Watford which I don’t see why I should have to when this is a bug in their app.
Further it is not possible to elbow this in by putting Watford to Glasgow i.e. a start after midnight local time - it does not recognise this journey and anyway that leaves me paying for London to Watford which I don’t see why I should have to when this is a bug in their app.
I suggest adding the train manually with a changed departure time of 5 April 0:00.
If anyone makes you pay anything, then claim it back from customer service, referring to the conditions of use.
In addition to that, related to the language bug you found on the App, did you already enable the error logging function?
If yes, please send me your Device ID. I'll raise this issue to the IT dept.
I didn't but I've turned it on now and will let you know when it happens again.
I've now found a way to trigger it: by going to the release notes.
In the German version, go to Mehr > Was gibt es Neues? > Versionshinweise.
That page is empty (that's probably also a bug...). Then go back once and you'll already see that page in English with e.g. "release notes”. The rest of the app will then also slowly change to English until I restart it. This is also still reproducible in version 30.1.0. I'll send you my device ID in a private message.
BTW, I'd rather have a proper language setting in the app, so I don’t have to manipulate the language order in my OS to get my most important apps in the language I want.
In addition to that, related to the language bug you found on the App, did you already enable the error logging function?
If yes, please send me your Device ID. I'll raise this issue to the IT dept.
I didn't but I've turned it on now and will let you know when it happens again.
I've now found a way to trigger it: by going to the release notes.
In the German version, go to Mehr > Was gibt es Neues? > Versionshinweise.
That page is empty (that's probably also a bug...). Then go back once and you'll already see that page in English with e.g. "release notes”. The rest of the app will then also slowly change to English until I restart it. This is also still reproducible in version 30.1.0. I'll send you my device ID in a private message.
BTW, I'd rather have a proper language setting in the app, so I don’t have to manipulate the language order in my OS to get my most important apps in the language I want.
Hi Rian,
I already sent you a PM. In addition, I can see that the release notes' page is not empty anymore after checking it with the developer team, although the information written might only available in English.
I understand there's no language setting in the app, and it works based on automated translation from the language in the user's device. Of course, I agree that this needs to be implemented in the App and hopefully this can be done in the near future.
@rvdborgt Unfortunately it is still in the progress status. For now your answers on that topic are the best workarounds so far for any customers experiencing this time zone issue.
