Train connections & reservations

We are a family of 4 heading off interailing on 1 August. We have Eurostar reservations from London  to Brussels. We booked them a while ago but have somehow got standard premier reservations rather than standard - and our pass is 2nd class so doesn't cover standard premier. Our return reservations are fine. We only spotted this today when gathering bits and pieces together.We are not sure how this happened. To be honest our minds were frazzled at the time as one of our kids was in hospital for 8 days and was quite poorly.We have contacted Eurostar but the auto response says it might take 28 days to reply as they are busy.What are our options?  We are happy to pay any extra fees or whatever as it looks like our fault.    

I just finished making my seat reservations for my trip on August 8th. I have the mobile pass. I was wondering when should I activate the pass and can I laminate the seat reservation e ticket?

I made seat reservations through OBB and our plans have changed. While the reservations are non-refundable, I would like to cancel them so the seats can be released for other people to use. Is this possible? I can’t seem to find a way on the OBB site.

I have now decided that I’m never buying Interrail ticket again. Terms and conditions of how the app itself work are not communicated clearly for people traveling for the first time, like me.It has never been mentioned to me and I have never been aware the Global pass functions on a principle that includes only 1 outbound and 1 inbound journey.That means all trips you make and travel days that are connected need to be connected with each other in order for you to use it. I have been the whole time in understanding that the 4 trips in 1 month mean that I can travel where I want 2 times (from my home country and back to it and that all 2 times). Apparently Interrail doesn’t function like that.I wanted to organize a trip to Paris from Berlin now, but the system refused to issue me the ticket with a warning: “No outbound/inbound journeys left”.My questions are the following:What do I now do with my Interrail Global pass, I have 2 days left? Are they now wasted and not usable?! What did I b

Hello!I am going to take the train from copenhagen to Barcelona to a conference, as part of this route, I had a sleeping compartment in a couchette from Hamburg to Basel Sbb. however, Öbb have not been able to secure enough couchette cars, so instead of a couchette I am offered a seat for the journey, and a partial refund. I think this is going to be a bit of a problem for me, since I am not sure I will be able to sleep in a seating carriage. any ideas what I can do instead? I have already booked the entire journey to Barcelona and back, and I dont think I can refund the travel and take the plane. Thanks in advance!

Hello everyone,I am new here and start my first journey with the GlobalPass in a few days.In the Rail Planner app I looked for my train connections. Unfortunately, some stations or even ferry connections are not displayed.Question 1: In this case, do I use the manual travel input in the app?Question 2: My ticket is then valid for the manually entered trip? What happens if I need reservations for the connection?Question 3: Where can I find information about which ferries I can use with my ticket? E.g. Zadar (station is not displayed in App) to AnconaQuestion 4: Are buses also included in the ticket?Thank you very much for your support!!! I am looking forward to your answers.Many greetingsHella 

I've been trying to book reservations for weeks.. I've checked with Renfe and the train is running but it does not appear on the eurail timetable. Travelling san sebastian-Vitoria Gasteiz-vigo.. not travelling via Madrid...what's going on???I have an interail pass, planning on travelling to Portugal for a few weeks in September 

This is seemingly such a ridiculous question but for whatever reason, I can not get a call through to scnf to make a seat reservation. I have a SIM card and my calls in portugal have gone through no problem. Does anyone have any advice for me? Is this used error or is it impossible to reach them?

I accidentally used my outbound ticket for a trainthat already left the station one hour ago, I meant to use it for the train that goes tomorrow. It was not possible to cancel this ticket, can this be put on the train for tomorrow in stead of the one that I’m not on?

I’m trying to make reservations for a sleeper berth on this train, but although Interrrail shows a range of options with prices, and lets me add them to my cart, it then has an error when I get as far as ‘review your order’ and says this leg is no longer available. I’ve also looked at OBB and DB websites and both show no reservations available - I can’t tell whether this is because these trains are booked out, or because they’re not actually available to buy online.

If you miss the last connecting train due to a delay of the previous train: Who reimburses the accommodation costs in the City you stranded? Could you continue the journey the next morning wirhout using another Travel day?thank you, hanna 

I will be travelling with another person (but not for a few months). I want to add that person to my trip on the app, but their pass isn’t added to the app because we don’t always want to travel together. But I can’t work out how to do it - the only person I can add to my trip on the app is me. I know it can be done quite easily on the website at interrail.eu, but how to do it on the app?Also I set up a test trip on the website (and added me and my fellow traveller) but it didn’t show up on the app, so they don’t seem to coordinate.

To all those who ask the question "what happens if I get onto a train with no reservation if it is mandatory".Currently on EC84 Bologna  to Munich. A couple with passes but no reservation told to pay full fare or get off. No argument and no offer to allow retrospective reservation.Pay or get off. Two travellers now currently stranded in the Brenner Pass. 

Hi, I’ve sent an e-mail more than 2 weeks ago about my trip to Barcelona and probably ‘ve bought the wrong pass. Besides a confirmation of receiving my e-mail I still haven’t received an answer. By now I’ve also bought a global pass cause I thought at least than I can book my trainseats. But now still the texts ‘not available for some travellers’ and ‘pass not valid ‘ appear. So by now I have spent €440,- on passes and almost 3 weeks on searching, emailing and waiting and I still don’t have the traintickets I need (Nijmegen - Barcelona ) and vice versa. Can someone help me out? How on earth do I reach Interrails customer service??

I want to travel from Paris to Ljubljana, and this requires a change at Zuerich HB. The transfer time is only 15 minutes, and this worries me because I have not been to the station before and do not know how often the TGB Duplex Lyria experiences delays. I am worried also because the connecting train is a night train (Euro Night), so it feels important to arrive on it promptly.If you have been to Zuerich HB before, do you think 15 minutes would be long enough to transfer? If you have been on the TGV Duplex Lyria before, do you think it likely for this train to arrive to Zuerich HB later than scheduled?Alternatively, I could reserve seats to get to Zuerich HB 4 hours earlier, and explore near the station if there are any attractions nearby.Thanks in advance!14 minutes to change trains in Zuerich HB station 

Hey Everyone!I have a question regarding the schedule shown on one of my tickets (that is a leg of the train trip from Prague to Amsterdam):In my reservation overview it says that my train leaves at 23.52 on August 1st, but my printed ticket says 00.01 on August 1st (that would be the day before).It also says it would arrive at 05:45 on August 2nd in the overview and the ticket has the same hour but the date is August 1st.Is there a number I can call to sort this out? Has it happened to any of you guys before?

I have booked for 6 people to go from Venice to Monterosso on 11th October 22.  There’s three legs -Venice - Florence (requires seat reservation)Florence - Viareggio (doesn’t require seat reservation)Viareggio - Monterosso (requires seat reservation)I was sent tickets via email for the 2 legs that require seat reservations but nothing for the second leg from Florence to Viareggio.  I don’t understand how I can board a train without a ticket?  This is very different to Australia and I’m so confused.  Thanks for your help in advance. 

I have purchased 2 Global paper pass, and am still awaiting delivery in the United States.  Apparently the shipment is still in U.S. Customs and has been there for nearly 2 weeks.  I am still a couple of months from traveling but just trying to my due diligence in case this pass doesnt show up. I did a search on this site, and it appears several people have had major delays in recieving the paper passes due to issues with U.S. Customs/Post Office.When I recieved confirmation of the purchase of my Global paper pass I recieved pass cover numbers so I could go ahead and reserve seats.  I have done that.  Used the Belgian Rail site and purchased a reservation on Eurostar from London to Paris, and on the TGV from Paris to Colmar, Fr,  I have printed hard copies of the reservations.If my paper passes do not arrive in time, I may be forced to purchase a Mobile Pass, and then try and process a refund for the paper passes I have not recieved.  If I end up purchasing a Mobile Pass, can I use tho

Hi, does someone know why there are only 2 train directions on the interrail map to cornwall/south england? One from london to bristol an one to st. Ives. There are more trains running, can I take them or why are they not on the map?Thanks for your help.

Hi everyone,I have to ask a question. We are going to travel all around the north of Europe and finally we have almost everything booked. But we have one problem. We will be traveling also from Tornio Itainen to Helsinki (start 2.9. 22:16 → end 3.9. 10:45) - seat reservation required. This train is normally in railplaner app and I can also find it on eurail reservation system, but when I want to buy reservation, it writes to me this (viz added picture). Do you know why? Did sth like this happened to somebody?Than I checked the train on www.vr.fi and its completely empty. I also write on their customer service and there they told me, that only seat reservation without ticket I need to buy it through calling their service or in Helsinki train station (in where I am traveling, so I wont be able to buy it here). Did anybody had the same problem and solved it out somehow?Thanks a lot 

Hi, I have a question. I bought Eurail Pass from an agency.I have two versions of Eurail Pass as the second version was issued for correcting surname which was shorten the last 4 letters by an issuer of the original pass (it seems surname is too long).I have reserved tickets of high-speed train from original version of Eurail pass. However, the conductors will validate my high-speed train tickets and my second version of Eurail pass.I’d like to inquire if there will be any problem of unmatched name/QR code or anything at validation ?Thanks you.

I purchased 6 Global Passes for my family of 6.  When I did the math it made sense.  But then when it came to booking I realised that trains were not always going to be my best option.  I now think I’m better off cancelling my global pass as it’s $3600 AUD that I can put into our holiday.  My question is; with the 2 reservations I have made what happens to my reservations.  I still need to take those trips.Here’s what I booked:Paris to Barcelona - 1st October 22 @10.12am - I paid USD $232 for my 6 set reservations.London to Paris on the Eurostar - 28th September - I paid AUD $197.76What happens if I’m on the train and they ask to see my Global Pass and we don’t have one?  Is there a way to pay the difference without cancelling my tickets as they’ve already been posted out? Thanks in advance for your help. 

Hello !I wonder whether or not a travel in ferry is counted as “ a day” with a “10 days in 2 months” global Interrail Pass ? For instance, if we are in Bari (Italy) on July 13th and we go on Patras (Greece) on July 15th with no additional train this day, do we still have one day less due to this ferry trip?Thanks a lot in advance for your help !Sophie

Trying to book the direct train (1hr 56min)  from Brig to Milano Centrale on Sept 13th - i see thats available the weeks after that but not on Sept 13th or the week before.  Can anyone tell me why its not available on that date or what the best way to get from Zermatt to Milano Centrale in the shortest time with the fewest transfers would be? We are a family of 4 adults and have a 1st class one month Eurail pass.  Thanks in advance.

Hello, does anyone know why there is no train from barcelona to santiago or from santiago to porto after 13 september?